Palladium Shopping Mall Tours and Activities

The best thing about this hotel is by far the location. All the main attractions (mosques, Topkapi etc) are within walking distance (~15 mins) and there's a tram stop around the corner for further ventures (e.g. Kadakoy, Galata etc) The hotel itself however is not a 4* as advertised. It's very basic. I visited with 8 other guests and we were all of the same opinion. It definitely has everything you need to get by, but is not particularly comfortable. The breakfast has more Turkish options than continental (think salads/cheeses) but again has just enough choice for a decent eat - e.g. there isn't an omelette station but boiled and scrambled eggs are available. The rooms were clean and any time housekeeping was requested, it was prompt. The staff were on the whole really friendly - we did however have 1 quite pushy front desk person who repeatedly tried to sell us a boat tour (completely fine for this to happen once on arrival as information but it started to become uncomfortable as it was constant everytime i walked through the lobby after I had explained we had a booking we were already happy with). Across the 9 of us there were varied opinions on the comfort of the beds. In summary, we wouldn't be likely to stay again - however in all fairness, Istanbul is an older city so the options in such a convenient location would be limited, especially for so many people travelling together.

The staff here was absolutely amazing! We were greeted by the sweetest female concierge. I'm so sorry I forgot her name. However, if for some reason she's not around, everyone was super pleasant, gave great recommendations and were always available for any questions we had. Rooms were very clean and pretty spacious. The bathroom was very nice. Breakfast in the morning had alot of options as well. Overall, we would definitely return!

the reception guy was very mean when we arrived because we rejected using the very expensive shuttle service. there were 2 arab ladies that gave us excellent recommendations in the city