2/10 – Terrible
Neil
Voyage en famille
2 nov. 2024
Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Terrible room, cleanliness, and customer service
Our stay at Risonare was awful from start to finish. When we arrived they told us there would be a significant extra fee for our 1-year-old to stay with us (I was pretty sure we booked the reservation with a child included, but regardless, this is the only hotel out of 6 that we stayed at in Japan that charged extra for a child under 2 years old). The room was advertised as a 4-bed room but when we got to the room the 4th bed did not have sheets on it, and we were told there would be a charge for bedspread - again something I’ve never experienced at any hotel. We decided to roll with the punches & as we were getting ready to rest we noticed several stray hairs littered across the three beds. Needless to say, we were grossed out & reported it to the front desk. After a rude response, they said they would send someone up to change the bedspreads, & I stepped out to get milk for our baby while my wife waited for housekeeping. Three men showed up at the room & were very aggressive and accusatory with my wife, who showed them the unsanitary hairs and they reluctantly changed the sheets. The room, cleanliness, & customer service were so awful we decided we’d have to check out after night one of a three-nigh stay that we booked, which was the best decision we could have made. We are still fighting with them for a refund for night two and three, which is crazy to me - I would never make someone pay for services at my business after such a terrible experience. Huge disappointment.
Neil
Séjour de 3 nuits en octobre 2024