Napili Vacation Packages

Didn't know the restaurant was closed

Everything about this property was nice and some cases better than expected. The only negative is that on the day we were leaving, at 8:30 in the morning, well before the 11 AM checkout time, while my husband was half dressed in the bathroom and I was half dressed in the kitchen, new guests entered our room with their pass key. They have been given access to the room without the front deck changing the digital card key and without being told check in time is at 4 PM. what a shock to have strangers walking into our room while we’re still there! That’s bad management. The key should’ve been changed. Also the guest should’ve been notified room won’t be ready until four. When we did check out and I told the front desk about this, they said oh I’m sorry. I’ll tell the management.

Overall, a nice place to stay. Room was nice. Pools were nice. Right on a good section of beach. Free valet services, but the valets were hard to find at the desk and a little slow. It also does seems a little odd that they’re still not cleaning rooms as if we are still worried about Covid. Not even an offer to clean the room or replace towels, soap, toilet paper, etc in the week we were there. Also, a little odd that you keep the “spa” in your name when it is shut down and not opening again.

The room was very clean. Staff is the best and extremely helpful.

Everything was perfect