VON World Pens Hall Tours and Activities

Friendly staff, AC was not cooling in the room I had so this was difficult while it was very hot during the day.

If it was possible to give more than 10, I would. This place is definitely worth every penny we spent. 1. Beautiful place, clean and tidy, delicious food in a variety. 2. The dinner restaurants are excellent with a variety of delicious cuisines and styles. 3. All inclusive was excellent. Plenty of varied food throughout the day. Drinks/spicy drinks and more full of surprises and in abundance. 4. And the most important thing is the staff of the hotel. Receptionists are kind and helped us with every passenger (even finding alternative flights and canceling flights) 5. The reception manager Maria was wonderful and kind and upgraded us and took care of our late departure (our flight was early in the morning). We will definitely return to this hotel again.

We stayed at the Louis Ledra hotel for a friends wedding this May and we were disappointed. The quality of the room and the facilities were average, a bit outdated but clean and comfortable. The food was not great, we were disappointed by the quality of most of the buffet and the pool side food. The only exception being the salads which were excellent. The activities that ran were not great, the staff running them were not well qualified - one of the yoga instructors did one of the moves wrong and the aqua aerobics was just a made up dance. The real disappointment was the staff customer service. On multiple occasions we were reprimanded for asking for food or service in the wrong place, and a waitress in the buffet was really rude while serving us at breakfast. Most of the staff were lovely and helpful, but these particular incidents left us feeling more than frustrated throughout our stay. Overall the hotel is okay for the price you are paying but it's nothing special and we wouldn't choose to stay there again.