Museum of Discovery Tours and Activities

I think reviews should account for context. You shouldn’t expect a 4 star room in Paris to have the size of a 4 star room in Chicago for example. So, I’m accounting for the fact that Lisbon is an old city, with old plumbing, and inconsistent building standards. With that said, our room was a pretty blatant misrepresentation. The bed was not king size, the room a faint reflection of the photos. Both accompanied by a mold smelling motel 8 level bathroom. There is no shelving or drawer space. Not enough space to keep a suitcase open. No amenities, (facial tissue, shower cap, etc) The “towel rack” is a little ladder leaned against a wall. Definitely not 4 star level. The shower curtain was moldy, the hotel did change that the next day at least. However, it hangs so low that the new one was starting to smell moldy by the time we left. The location was wonderful and the breakfast good. The checkout was easy. We’ve stayed in rooms all over the world. Inconsistencies and disappointments are to be expected at times. They’ve never risen to the level where I’ve complained to the hotel before though. Other than changing the curtain and allowing us to cancel the rest of our reservation without penalty there wasn’t much they could do. It’s just a matter of misrepresentation. There are several other issues I’m not mentioning. You get the point.

This is a very cute hotel. Leads on to the street which is very quaint. However We did not have hot water for the entire stay. Staff tried to help and no communication of the status of the situation until we inquired again. Pillows are so thin, which was not a good sleep

It was a real pleasure to discover this new hotel. The staff was wonderful! Shout out to the amazing front desk crew and breakfast staff, Erica, Ashley, Warney and Daniela. They made us feel welcome and were always ready to fulfill any request, make suggestions on places to visit, or arrange transportation. We stayed in a beautiful suite that was spacious, charming and honored the palatial history of the property, while accommodating the private art collection. The only slight negative is that is a little far away from some of the sites of Porto if you are traveling on foot. The terrace overlooking the River was beautiful and made a lovely setting for breakfast each morning!