Musée Bergomi

Very disappointing experience at c-hotels Atlantic Milano. The hotel refused to check us in because I did not have my passport with me, even though I presented my French residence permit, which is an official document. The situation escalated to the point that we had to go to the police station to confirm my identity and legal status, wasting a lot of time and causing unnecessary stress. Ironically, after the police intervention, the hotel finally accepted our check-in — proving the issue could have been solved easily from the start with a bit of professionalism. A hotel should welcome its guests, not send them to the police station before giving them a room.

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