2/10 Terrible
Verified traveller
Oct 21, 2024
Disliked: Cleanliness, room comfort, communication
Beware, 2.7km from city center, horrible service!
BEWARE! This apartment is NOT in the old center of Modena, even if the map might show it as such - in reality, it is 2.7km (~2 mi) away!! When we pointed out this shocking discrepancy to Emilia Suite, they did not apologize nor offer to correct the location displayed - future reservations were still showing the incorrect, central location as of 10/18/24 - which made us think they either purposely lied about the location, or at least wilfully and negligently failed to correct any map glitch.
Stay away from all the Emilia Suite-managed properties in Modena - throughout this falsified location ordeal, they were rude, unhelpful and purposely delaying their responses to run out the clock before our check-in. After much back-and-forth (and more lies re: availability), they agreed to move us to a different, centrally located apartment, but refused to refund the sizeable difference. That new apartment in via Nazario Sauro 44 was absolutely horrible, old and dated (online photos seem to be from a decade ago), tiny (we had trouble finding floor space to open two suicases), and dirty (I'll spare you the photos).
Modena doesn't have a lot of lodging options, but anything is better than Emilia Suite. If you don't want to ruin your Italy vacation, please avoid!
Verified traveller
Stayed 2 nights in Oct 2024