Forfaits vacances – Midway

Le personnel, la chambre

It smelled like roaches. The whole place. Although i only saw 1 dead one you could let they place was invested at some point. They didn't even try to have air freshener in the room or anything.

Staff were all friendly and helpful

Il faut savoir qu'il s'agit d'un self check-in, c'est à dire qu'il faut avoir reçu par mil ou par WhatsApp les code d'entrée et de wifi. Hotel.com vous envoie l'ensemble dans un mail séparé. Cela marche très bien mais si vous avez le moindre problème, il faut appeler par téléphone. En tant que Français, je n'ai pas une carte sims qui permet d'appeler, juste pour les données numérique. Donc comme j'avais un problème de code, j'ai dû trouvé un américain qui appelle pour moi. J'ai eu de la chance. Sinon, vous disposez une belle chambre et de tout un appartement très joliment décoré. Du confort et de la place, à condition de bien s'entendre avec les autres occupants. Il m'a semblé qu'il y avait 5 chambres.

The hotel was clean and seemed to be well maintained. The facility was an older property with furniture that reflected its age. We stayed 3 nights and housekeeping cleaned our room on the second day. Our suite was like an efficiency apartment with a small but useful kitchen. The staff was friendly and helpful. The continental breakfast each day was of better quality than I expected. It offered a nice variety of good foods. However, there was a problem with our bill when we checked out. They overcharged us almost $500.00. The manager was cordial in discussing the situation with me, but it took them twelve calendar days to correct their mistake and refund the money to us. The problem arose from us changing our plans and wanting to stay one more night. The agreement for the additional day was handled verbally with the person at the front desk relaying messages between the manager, who was in another room, and me. I should have asked to speak directly with the manager. Also, it might have helped to get the changes in writing. I would stay at this hotel again, but I would examine the final bill very carefully before checking out.