Miami Beach Cinematheque Tours and Activities

Dear Ms. Valentin, I’d like to formally, in writing express my gratitude and sincere appreciation for the courteous and elegant treatment that my love Rakela and I received this past weekend at your two hotels. A water pipe breaking and shutting down your hotel on a World Cup Internationally fully booked weekend is as bad as it gets in hospitality. In spite of this challenging moment I’d like to thank five of your employees that I dealt with in no certain order. Solange- front desk receptionist moved us quickly in the system and stayed present, caring, classy, professional and attentive - she moved us and without us asking helped us with some of the finances of the room due to missing a birthday celebration. She also followed up with a call the next day to check on us. A tall thin Caribbean Man / very handsome slightly graying bell man who alerted us to the challenges and pre warned us to to start packing and move quickly given the gravity of the situation. Very serious and great demeanor in handling the movement of belongings. Sophia- the Sunday front desk executive who graciously obliged us with a late checkout situation - even though the mounting challenges of the prior days seemed to only cascade and continue to be challenging. She never flinched or hesitated even while the guests close by were expressing their displeasure with that situation. Neisha Valentin- an outstanding leader of her team in the face of massive adversity. She made it all happen for us and

Horrible checkin / checkout... Would never stay there again...Double charged me entire stay and still fighting to get someone to refund 2nd one that is so clearly a duplicate for same stay....

The AC was working. When we checked in we were told that it was just the “lobby”. We later learned that the person at the desk was told to lie and they knew it was a problem throughout most of the hotel. We had reserved/requested an upgraded room and even though the hotel was almost empty we were not given that room. We had a oceanfront view room however we had to keep the drapes closed to try to keep as much heat out as possible. There were very few lights in the room, so we were stuck in a hot dark room. It was miserable. There was supposed to be valet parking however we only saw a valet once. I would NOT recommend this hotel! We tried to move to the hotel next door (Four Seasons) however it was full due to the World Cup team from Portugal staying there. Although the Tideline has undergone a remodeling recently it is not a high quality hotel. There is a saying about putting lipstick on a pig….Don’t fall for the pictures. DO NOT stay at the Tideline.