Long Beach Vacation Packages

Pros: Very nicely appointed, rich decor; sizable and quiet bedrooms, comfortable beds; very convenient downtown location; excellent food at restaurant (though very limited selections while under renovation). Cons: While the staff was friendly and tried to be helpful, there were a lot of service glitches and delays at the hotel; had to request housekeeping multiple times and they forgot to replenish some toiletries multiple days; 4 housekeeping carts and a used food tray were left in the hallway on our floor for over 6 hours one day; the hotel manager did not seem proactive after we informed him; Restaurant seemed understaffed with brand new servers; many tables were not bussed even with only a few tables seated. Had to request silverware on 2 occasions after food was brought to table; Porters stationed at front doors stood there awkwardly, no offer to help with luggage or open a door. Again, everyone seemed brand new to their posts and in need of training, other than a couple of the check-in staff. We stayed at The Heathman Hotel last March during the library renovation and the staff seemed much better trained at that time. Things ran smoothly. We rated the hotel 5-stars then, now we have to give it 3-stars due to glitches/shortfalls in service.

The setting is tranquil, with beautiful views, and the home itself is lovely. Our host was welcoming and gracious. The B&B is about two miles down gravel roads with fairly deep washboards, so guests should be prepared for a rough drive. We love staying at true bed and breakfasts, and for us, part of the charm is the experience of a thoughtfully prepared, homemade breakfast. Unfortunately, the breakfast we received was a bit disappointing—a scone, two strawberries, and five blueberries left us wanting more. In fairness, the fault is partly ours for not having more realistic expectations about what was included. The property and setting are beautiful, and the host was very welcoming, but the breakfast experience did not live up to what we typically expect from a bed and breakfast.

Great, quiet, relaxing. Young person at check in/out was great and very professional. Nest time we wil request a ground floor unit so no stairs. Thanks for the stay!