Lake Ariel Vacation Packages

The hotel was nice and clean, the room was welcoming, the bed comfortable and all staff that I interacted with were very friendly and respectful. I felt like a guest in their home.

This property was top-notch in its prime, but that is since passed and the facility is in desperate need of renovation. The waterpark and on-site restaurants are only open on the weekends. Maid services only when you check out. The outdoor and indoor pools were in good shape. The field house was OK. The theater movies were 20 years old the bowling alley in arcade. We’re in good shape. The fitness center was also very nice. Staff did the best they could but I felt sorry for them having to try to explain why things weren’t up to expectations by the website. Everyone was nice and when asked, they did attend to requests.

The name of the hotel is misleading. First, it wasn't called the Luxury Resort at Lake Harmony (It's called Split Rock Lodge) when we arrived and it was far from a luxury resort. There was no front-desk and it was difficult to find someone to ask for assistance questions we had. The hotel itself is a bit outdated in most of the main areas. I will say the room itself was updated and nice and the tall ceilings were a nice touch. Also the bathroom was nice. So it was a mix of parts that were nice and parts that need work. The location is great being close to the lake. So my review is a mixed bag of it needing improvements and some parts that were nice. Would I stay here again? Not out of the question but most likely not if I can find other accommodations in the area.

We have stayed here at least once a year for the last 15 years and have always had a great experience. I was a little disappointed that I didn't really have hot water for a shower and there was no hair dryer or safe in the room this time. I definitely will come back as even these little things do not change the way I feel about the property.

Front desk girl with dreads extremely rude. Other staff very nice, friendly and helpful.