Quality Inn Merchants Drive

Property class: 2.5

Choose dates to view prices

A free breakfast buffet, a coffee shop/cafe, and laundry facilities are just a few of the amenities provided at Quality Inn Merchants Drive. Free in-room WiFi is available to all guests, along with a fireplace in the lobby and a bar.

Reviews

7.0 out of 10
Good

Popular amenities

  • Pool
  • Breakfast included
  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Business services

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Room, 1 Queen Bed, Accessible, Non Smoking

A hotel room with a bed, a dresser, a mirror, and a painting on the wall.

Room, 1 Queen Bed, Accessible, Non Smoking

7.8 out of 10
Good
(10 reviews)
  • 260 sq ft
  • Sleeps 2
  • 1 Queen Bed

Room, 1 Queen Bed, Accessible, Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Double Room, 2 Double Beds, Non Smoking

A hotel room with two beds, green walls, and a window with curtains.

Standard Double Room, 2 Double Beds, Non Smoking

  • 270 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

A hotel room with a bed, a nightstand, a dresser, a television, and a bathroom visible in the background.

Standard Room, 1 King Bed, Non Smoking

7.6 out of 10
Good
(78 reviews)
  • 270 sq ft
  • Sleeps 2
  • 1 King Bed

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About the area

Located in Knoxville, Quality Inn Merchants Drive is in the city center. Sunsphere Tower and East Tennessee Veterans Memorial are local landmarks, and some of the area's activities can be experienced at Max Air Trampoline Park and Knox Whiskey Works. Looking to enjoy an event or a game? See what's going on at Neyland Stadium or Thompson–Boling Arena. Visit our Knoxville travel guide
Map
117 Cedar Lane, Knoxville, TN, 37912

What's nearby

  • A football stadium filled with spectators, a marching band, and a football field.
    University of Tennessee
    7 min drive - 8.9 km
  • A football stadium filled with spectators, a marching band, and a football field.
    Neyland Stadium
    8 min drive - 9.9 km
  • A basketball court with players, a scoreboard, and a crowd in a stadium.
    Thompson–Boling Arena
    8 min drive - 10.3 km
  • Knoxville Expo Center
    4 min drive - 2.4 km
  • Turkey Creek Shopping Center
    17 min drive - 30.0 km

Getting around

  • McGhee Tyson Airport (TYS)
    23 min drive

Restaurants

  • McDonald's
    11 min walk
  • Cracker Barrel
    8 min walk
  • Austin's Steak & Homestyle Buffet
    18 min walk
  • Outback Steakhouse
    11 min walk
  • Ingles Market
    5 min walk

About this property

Quality Inn Merchants Drive

  • Hotel near University of Tennessee
  • At Quality Inn Merchants Drive, you can look forward to a free breakfast buffet, a coffee shop/cafe, and laundry facilities. Free in-room WiFi is available to all guests, along with a fireplace in the lobby and a bar.
  • You'll also enjoy the following perks during your stay:
    • A seasonal outdoor pool
    • Free newspapers, a front-desk safe, and a computer station
    • A TV in the lobby, a 24-hour front desk, and an elevator
    • Coffee/tea in the lobby
    • Guest reviews give top marks for the helpful staff
  • Room features
  • All 128 individually furnished rooms offer thoughtful touches such as air conditioning, in addition to amenities like free WiFi and safes. Guest reviews speak positively of the clean rooms at the property.
  • Extra amenities include:
    • Heating and fans
    • Rollaway/extra beds (surcharge) and cribs/infant beds (surcharge)
    • Bathrooms with deep soaking tubs and free toiletries
    • 32-inch LCD TVs with cable channels
    • Refrigerators, microwaves, and coffee/tea makers

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Frequently asked questions

Does Quality Inn Merchants Drive have a pool?

Yes, this property has a seasonal outdoor pool. Pool access is from 8 AM–10 PM.

How much does it cost to stay at Quality Inn Merchants Drive?

As of Nov 11, 2026, prices found for a 1-night stay for 2 adults at Quality Inn Merchants Drive on Dec 4, 2026 start from CA $89, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Quality Inn Merchants Drive pet-friendly?

Yes, Quality Inn Merchants Drive allows pets (limit 2 total) with a maximum weight of up to 50 lbs per pet. There's a fee of USD 20 per pet, per night. Service animals are exempt from fees.

How much is parking?

This hotel doesn't offer parking.

What time is check-in at Quality Inn Merchants Drive?

Check-in begins at 3 PM.

What time is check-out at Quality Inn Merchants Drive?

Check-out is at 11 AM.

Where is Quality Inn Merchants Drive located?

Located in Inskip, this hotel is 1.2 mi (2 km) from Knoxville Expo Center and within 6 mi (10 km) of University of Tennessee and Neyland Stadium. Victor Ashe Dog Park and Knoxville Children's Theatre are also within 6 mi (10 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Quality Inn Merchants Drive Reviews

7.0

Good

6.8

Cleanliness

8.2

Location

8.0

Staff & service

6.2

Property conditions & facilities
Rating 10 - Excellent. 282 out of 1000 reviews
Rating 8 - Good. 254 out of 1000 reviews
Rating 6 - Okay. 191 out of 1000 reviews
Rating 4 - Poor. 144 out of 1000 reviews
Rating 2 - Terrible. 129 out of 1000 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
great internet connection, good location, good breakfast
Stayed 5 nights in Feb 2026
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
Room was clean, staff was friendly and helpful
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly and helpful and the ac was easy to manage. Breakfast was a bit light.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The accommodations and staff are top notch!
Stayed 2 nights in Dec 2024
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Excelent location
Stayed 5 nights in May 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service
Convenient, close to interstate and a number of dining options.
Stayed 4 nights in Oct 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in staff was very pleasant
Stayed 2 nights in May 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good service, nice clean room and comfortable bed.
Stayed 1 night in Apr 2024
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, property conditions & facilities
Staff not friendly. Rooms real small
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Property conditions & facilities
Great place, friendly and helpful staff!
Stayed 1 night in Jan 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will be booking again simply for the best sleep in an ultra comfy bed.
Stayed 4 nights in Aug 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean safe good food
Stayed 2 nights in Apr 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service
Staff was friendly and very helpful when we reported a broke hair dryer. Bed was comfortable and room was clean.
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Clean room and all the above.
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean, easy check in and check out. Room was clean and the king size bed was so comfortable. I will definitely stay there when we go back to TN.
Stayed 1 night in Apr 2024
Verified review

10/10 Excellent

Room was ready early and was allowed to check in. They were very nice.
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

West Memphis QI

Very nice room; pool was clean; free breakfast was good. Staff friendly. Would recommend.
Stayed 1 night in Jun 2025
Verified review

8/10 Good

Liked: Staff & service
Ask if I had a dog, which I did not. The room needs a bit of attention. Needs a little bit of painting and fix some cracks in the bathroom. Bed was good and comfortable. Room smelled stuffy.
Stayed 1 night in Mar 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
It was very convenient for our activities downtown without paying a downtown hotel price. Beds were comfortable and room was clean. Staff was excellent - very helpful. Would stay here again.
Stayed 1 night in Aug 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very good.safe and the staff was very curtios
Stayed 2 nights in Apr 2024
Verified review

8/10 Good

Liked: Cleanliness
The price was great! Housekeeping did a great job. Not the best area of town.
Stayed 4 nights in Sep 2025
Verified review

4/10 Poor

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The room itself was clean and nice. The staff we encountered were great. We just had some issues...This was the first night my wife and I were able to get away from home in almost a year. One of our top things we looked forward to at the hotel was to utilize the swimming pool. I even called the day before our stay to check on the pool hours. They failed to tell me that the pool was out of service. We arrived and we couldn't check in for about 45 minutes past the time because the rooms were not ready. We were going to swim while waiting and found out the pool was green. We left for the evening and upon returning back, the only ice machine in service we were told was on the 3rd floor and it was empty. We had to leave to buy ice and upon our return there was a bug in the ice bucket in the room. We ended up checking out at approximately 2:00 a.m. and returned home. I have disputed the charges for the night.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, room comfort
Check in was easy. Clerk was professional, friendly and helpful. Rooms were sufficient with all the basic amenities. Breakfast items are available, but we did try it. Overall we were happy with our stay, and will probably book here again in the future.
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very good service.staff very friendly
Stayed 2 nights in Feb 2024