Title: Krystal Ixtapa All Inclusive - Latest Reviews, Deals & Photos 2026 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&selected=15760&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Krystal Ixtapa All Inclusive Krystal Ixtapa offers travelers the perfect balance between peaceful relaxation and energetic activities for an ideal Mexican coastal getaway ## Photo gallery for Krystal Ixtapa All Inclusive ![Outdoor pool, open 9 AM to 8 PM, sun loungers - Krystal Ixtapa All Inclusive (Ixtapa)](https://images.trvl-media.com/lodging/1000000/20000/15800/15760/49dad830.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Property video](https://mediaim.expedia.com/video/5CE9271FE4B2397E89B94FCEB9271216/721cae7f-0778-4f27-824b-527d5fabec4e-thumbnail.jpg?impolicy=resizecrop&rw=1280) ![Superior Room, Sea View - Krystal Ixtapa All Inclusive (Ixtapa)](https://images.trvl-media.com/lodging/1000000/20000/15800/15760/ce1dcd94.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Restaurant - Krystal Ixtapa All Inclusive (Ixtapa)](https://images.trvl-media.com/lodging/1000000/20000/15800/15760/8c84d0ad.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Restaurant - Krystal Ixtapa All Inclusive (Ixtapa)](https://images.trvl-media.com/lodging/1000000/20000/15800/15760/1c961272.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Travelers can lounge in the garden or join fitness classes and volleyball games at this beachfront resort. The property features three restaurants, in-room WiFi, and spa treatments for relaxation. Families love the playground that keeps children entertained throughout their stay. ## Reviews 7.4 Good ## Popular amenities - Pool - All-inclusive - Spa - Parking included - Restaurant - Air conditioning ## Room options ### Check availability for these dates Tonight [Mar. 3 - Mar. 4](https://www.expedia.ca/Hotel-Search?startDate=2026-03-03&endDate=2026-03-04&selected=15760&PinnedHotelID=15760&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-03&endDate=2026-03-04&selected=15760&PinnedHotelID=15760&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Mar. 4 - Mar. 5](https://www.expedia.ca/Hotel-Search?startDate=2026-03-04&endDate=2026-03-05&selected=15760&PinnedHotelID=15760&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-04&endDate=2026-03-05&selected=15760&PinnedHotelID=15760&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Mar. 6 - Mar. 8](https://www.expedia.ca/Hotel-Search?startDate=2026-03-06&endDate=2026-03-08&selected=15760&PinnedHotelID=15760&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-06&endDate=2026-03-08&selected=15760&PinnedHotelID=15760&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Mar. 13 - Mar. 15](https://www.expedia.ca/Hotel-Search?startDate=2026-03-13&endDate=2026-03-15&selected=15760&PinnedHotelID=15760&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-13&endDate=2026-03-15&selected=15760&PinnedHotelID=15760&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 14 of 14 rooms ### View all photos for Room Superior with Sea View ![Down comforters, in-room safe, desk, blackout drapes](https://images.trvl-media.com/lodging/1000000/20000/15800/15760/735cb613.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room Superior with Sea View - 365 sq ft - Sleeps 2 ### View all photos for Superior Room, 1 King Bed, Sea View ![Balcony view](https://images.trvl-media.com/lodging/1000000/20000/15800/15760/1c060aa8.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Room, 1 King Bed, Sea View 8.6 Excellent 7 reviews ### Highlights Balcony Air conditioning Heating Connecting rooms available TV Separate bedroom Down duvet Blackout drapes/curtains - Sea view - 365 sq ft - 1 bedroom - Sleeps 2 - 1 King Bed ### View all photos for Standard Room, Garden View ![Standard Room, Garden View](https://images.trvl-media.com/lodging/1000000/20000/15800/15760/2af881c0.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, Garden View 8.0 Very good 20 reviews ### Highlights Balcony Air conditioning Heating Connecting rooms available TV Separate bedroom Down duvet Blackout drapes/curtains - Garden view - 365 sq ft - 1 bedroom - Sleeps 4 - 2 Double Beds ### View all photos for Standard Room, Sea View ![Standard Room, Sea View](https://images.trvl-media.com/lodging/1000000/20000/15800/15760/c4ca3105.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, Sea View 8.0 Very good 23 reviews ### Highlights Balcony Air conditioning Heating Connecting rooms available TV Separate bedroom Down duvet Blackout drapes/curtains - Sea view - 365 sq ft - 1 bedroom - Sleeps 4 - 2 Double Beds ### View all photos for Superior Room, Sea View ![Superior Room, Sea View](https://images.trvl-media.com/lodging/1000000/20000/15800/15760/ce1dcd94.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Room, Sea View 7.6 Good 13 reviews ### Highlights Balcony Air conditioning Heating Connecting rooms available TV Separate bedroom Down duvet Blackout drapes/curtains - Sea view - 365 sq ft - 1 bedroom - Sleeps 4 - 2 Double Beds ### View all photos for Standard Non-Refundable Room ![Down comforters, in-room safe, desk, blackout drapes](https://images.trvl-media.com/lodging/1000000/20000/15800/15760/8e289263.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Non-Refundable Room 9.4 Exceptional 3 reviews ### Highlights Balcony Air conditioning Heating Connecting rooms available TV Separate bedroom Down duvet Blackout drapes/curtains - 365 sq ft - 1 bedroom - Sleeps 4 - 2 Double Beds ### View all photos for Room Standard with Garden View ![Down comforters, in-room safe, desk, blackout drapes](https://images.trvl-media.com/lodging/1000000/20000/15800/15760/ec620fe9.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room Standard with Garden View - 365 sq ft - Sleeps 2 ### View all photos for Room Standard with Sea View ![Down comforters, in-room safe, desk, blackout drapes](https://images.trvl-media.com/lodging/1000000/20000/15800/15760/9a388296.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room Standard with Sea View - 365 sq ft - Sleeps 2 ### View all photos for Room Standard with Garden View ![Down comforters, in-room safe, desk, blackout drapes](https://images.trvl-media.com/lodging/1000000/20000/15800/15760/76d8463f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room Standard with Garden View - 365 sq ft - Sleeps 3 ### View all photos for King Ocean View ![Beach/ocean view](https://images.trvl-media.com/lodging/1000000/20000/15800/15760/495e9b96.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### King Ocean View 7.8 Good 14 reviews ### Highlights Balcony Air conditioning Heating Connecting rooms available TV Separate bedroom Down duvet Blackout drapes/curtains - Ocean view - 365 sq ft - 1 bedroom - Sleeps 2 - 1 King Bed ### View all photos for Standard Room, 1 King Bed, Garden View ![Down comforters, in-room safe, desk, blackout drapes](https://images.trvl-media.com/lodging/1000000/20000/15800/15760/6ea60c21.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 1 King Bed, Garden View 8.6 Excellent 9 reviews ### Highlights Balcony Air conditioning Heating Connecting rooms available TV Blackout drapes/curtains Down duvet Private bathroom - Garden view - 365 sq ft - Sleeps 2 - 1 King Bed ### View all photos for Room Standard with Garden View ![Down comforters, in-room safe, desk, blackout drapes](https://images.trvl-media.com/lodging/1000000/20000/15800/15760/d3e5bddd.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room Standard with Garden View - 365 sq ft - Sleeps 3 ### View all photos for Room Standard with Sea View ![Down comforters, in-room safe, desk, blackout drapes](https://images.trvl-media.com/lodging/1000000/20000/15800/15760/df099f12.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room Standard with Sea View 8.0 Very good 1 review - 365 sq ft - Sleeps 3 ### View all photos for Room Superior with Sea View ![Down comforters, in-room safe, desk, blackout drapes](https://images.trvl-media.com/lodging/1000000/20000/15800/15760/573f141d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room Superior with Sea View - 365 sq ft - Sleeps 3 ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FIxtapa-Hotels-Krystal-Ixtapa.h15760.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FIxtapa-Hotels-Krystal-Ixtapa.h15760.Hotel-Information) ## About the area Located in Ixtapa, Krystal Ixtapa All Inclusive is on the beach. Marina Ixtapa and Marina Ixtapa Golf Club are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore La Ropa Beach and El Palmar Beach. Traveling with kids? Consider Magic World Aquatic Park and Magic World Aquapark. Discover the area's water adventures with jet skiing and scuba diving nearby, or enjoy the great outdoors with hiking/biking trails and mountain biking. [Visit our Ixtapa travel guide](https://www.expedia.ca/Ixtapa.dx4176) [View more Resorts in Ixtapa](https://www.expedia.ca/Ixtapa-Resort-Hotels.d4176-aaResortHotels.Travel-Guide-Accommodation) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C17.66265%2C-101.60496&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=KEhJkMYGcYNCwTRygtHkZoKEMYA=) Boulevard Ixtapa S/N, Lote 4 y 4 A, Ixta Zihuatanejo, Ixtapa, GRO, 40880 ### What's nearby - ![El Palmar Beach featuring a sunset, a beach and general coastal views](https://images.trvl-media.com/place/6075769/f3e4d71a-d413-476a-bca7-02cf21aa7fda.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) El Palmar Beach 3 min walk \- 0.3 km - ![Marina Ixtapa featuring a sunset and a marina](https://images.trvl-media.com/place/6075774/d82ddfd0-8700-42e6-8df1-8240c913be6c.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Marina Ixtapa 15 min walk \- 1.3 km - Delfiniti 5 min walk \- 0.5 km - Magic World Aquapark 7 min walk \- 0.6 km - Magic World Aquatic Park 9 min walk \- 0.8 km ### Getting around - Ixtapa - Zihuatanejo Intl. Airport (ZIH) 26 min drive ### Restaurants - Ruben's Hamburgers 5 min walk - Emilio's 5 min walk - Mini Super y Tacos La Calandria 4 min walk - Bistro Soleiado Cocina Mediterránea 2 min walk - Soleiado's Restaurant 2 min walk ## About this property ### Krystal Ixtapa All Inclusive All-inclusive family-friendly resort You can look forward to a poolside bar, shopping on site, and a garden at Krystal Ixtapa All Inclusive. Active travelers can enjoy cycling, volleyball, and fitness classes at this resort. Treat yourself to a body treatment, a sports massage, or hydrotherapy at the onsite spa. Be sure to enjoy a meal at any of the 3 on-site restaurants. In addition to a playground and a hair salon, guests can connect to in-room WiFi. You'll also find perks like: - An outdoor pool and a children's pool, along with a waterslide and sun loungers - Free self parking - Bike rentals, supervised childcare (surcharge), and smoke-free premises - A porter/bellhop, wedding services, and luggage storage Room features All 255 rooms offer comforts such as air conditioning, as well as perks like free internet access and safes. Extra conveniences in all rooms include: - Bathrooms with showers and free toiletries - 27-inch TVs with cable channels - Balconies, childcare services, and heating ### All-inclusive details This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply). ## Similar properties ![Outdoor pool, pool umbrellas, sun loungers](https://images.trvl-media.com/lodging/1000000/10000/5600/5573/d789d67e.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Emporio Ixtapa Ixtapa - On private beach - Pool - Hot tub - Spa 8.6 Excellent 1,047 reviews CA $152 CA $183 total includes taxes & fees Mar 5 - Mar 6 [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-05&endDate=2026-03-06&selected=5573&PinnedHotelID=5573&HadPinnedHotel=true®ionId=-1&adults=2) ![Private beach](https://images.trvl-media.com/lodging/1000000/580000/576500/576421/bfc1f314.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Las Brisas Ixtapa Ixtapa - On private beach - Pool - Spa - All-inclusive 8.6 Excellent 1,622 reviews CA $173 CA $208 total includes taxes & fees Mar 23 - Mar 24 [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-23&endDate=2026-03-24&selected=576421&PinnedHotelID=576421&HadPinnedHotel=true®ionId=-1&adults=2) ![2 outdoor pools, open 8:00 AM to 8:00 PM, pool umbrellas, sun loungers](https://images.trvl-media.com/lodging/15000000/14810000/14808300/14808227/cf978dc9.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Holiday Inn Resort Ixtapa All-Inclusive by IHG Ixtapa - 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Mar 17 [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-16&endDate=2026-03-17&selected=28345&PinnedHotelID=28345&HadPinnedHotel=true®ionId=-1&adults=2) [Compare similar properties](/Hotel-Search?startDate=2026-03-17&endDate=2026-03-18&selected=15760&PinnedHotelID=15760&HadPinnedHotel=true®ionId=-1&adults=2&comparePropertyIds=15760,5573,576421,14808227,1636693) ## Property amenities ### Internet - Available in all rooms: Free internet ### Parking and transportation - Free self parking on site ### Food and drink - 2 bars/lounges - 3 restaurants - A poolside bar - Snack bar/deli ### Things to do - Arcade/game room - Bicycle rentals - Billiards/pool table - Children's pool - Fitness classes - Full-service spa - Gym - Outdoor pool - Playground - Shopping - Volleyball - Waterslide ### Family friendly - Arcade/game room - Children's pool - In-room babysitting (surcharge) - Outdoor pool - Playground - Snack bar/deli - Supervised activities for children (surcharge) - Waterslide ### Conveniences - 24-hour front desk - Gift shop/newsstand - Hair salon - Luggage storage ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Porter/bellhop - Tour and ticket assistance - Wedding services ### Business services - Conference space - Meeting rooms ### Outdoors - Beach loungers - Beach towels - Beach umbrellas - Garden - On the beach - Pool loungers ### Full-service spa - 2 treatment rooms - Aromatherapy - Body scrubs - Body wraps - Couples treatment rooms - Deep-tissue massages - Detox wraps - Facials - Hot stone massages - Hot tub - Hydrotherapy - Manicures/pedicures - Prenatal massages - Reflexology - Sauna - Spa open daily - Sports massages - Swedish massages - Thai massages ### Accessibility - Elevator ### More - 1 building - 11 floors - Reception hall - Smoking not allowed ## Room amenities ### Bedroom - Bedsheets provided - Blackout drapes - Down comforter ### Bathroom - Free toiletries - Hair dryer - Private bathroom - Shampoo - Shower - Towels provided ### Entertainment - 27-inch TV with cable channels ### Food and drink - Limited room service ### More - Air conditioning (climate-controlled) - Connecting rooms available - Desk - Heating - Iron/ironing board - Safe ## Policies ### Check-in Check-in start time: 4:00 PM; Check-in end time: midnight Minimum check-in age: 18 ### Check-out Check-out before noon ### Special check-in instructions Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome ### Property payment types ## Important information ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation This property accepts credit cards and cash Cashless transactions are available Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property ### We should mention This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties Pool access available from 9 AM to 8 PM Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation Only registered guests are allowed in the guestrooms The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation Guests under 13 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision ### Property is also known as Ixtapa Krystal Krystal Ixtapa Resort Krystal Hotel Ixtapa Krystal Ixtapa Krystal Ixtapa Hotel Ixtapa Nh Krystal Hotel Ixtapa Nh Krystal Ixtapa Nh Krystal Resort Ixtapa Krystal Ixtapa Hotel Krystal Ixtapa Krystal Ixtapa Todo Incluido Krystal Ixtapa All Inclusive Resort Krystal Ixtapa All Inclusive Ixtapa Krystal Ixtapa All Inclusive Resort Ixtapa Krystal Ixtapa with optional All Inclusive ## Frequently asked questions ### Does Krystal Ixtapa All Inclusive have a pool? ### How much does it cost to stay at Krystal Ixtapa All Inclusive? ### Is Krystal Ixtapa All Inclusive pet-friendly? ### How much is parking? ### What time is check-in at Krystal Ixtapa All Inclusive? ### What time is check-out at Krystal Ixtapa All Inclusive? ### Are there all-inclusive benefits at Krystal Ixtapa All Inclusive? ### Where is Krystal Ixtapa All Inclusive located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Krystal Ixtapa All Inclusive Reviews 7.4 ### Good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 7.8 Cleanliness ### 8.6 Location ### 7.8 Staff & service ### 7.2 Property conditions & facilities 10 - Excellent 323 8 - Good 306 6 - Okay 177 4 - Poor 99 2 - Terrible 100 ## Reviews ### 10/10 Excellent #### Jordan Jan 27, 2026 Liked: Cleanliness, amenities, property conditions & facilities Staff was very good ! Nice clean rooms, safe ![](https://a.travel-assets.com/ugc/hotel-reviews/38231be9-05d6-42f5-9e53-9101fdf65902-1769531485226.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/04e3c2ee-5da8-46bc-b9bb-1b2756a292ac-1769531486305.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/059933ae-e9c9-4306-bf17-78f7b5cd8483-1769531484928.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/8809db9c-06aa-4e6c-a493-bb1cdf601320-1769531486292.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Jordan Stayed 7 nights in Jan 2026 ### 10/10 Excellent #### Armando Jan 7, 2026 Liked: Cleanliness, amenities, property conditions & facilities Clean room and the staff was super helpful and friendly ![](https://a.travel-assets.com/ugc/hotel-reviews/c5504662-d883-4715-ada5-84fefaee80c7-1767749960098.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Armando Stayed 2 nights in Jan 2026 ### 8/10 Good #### Dorothea Jan 16, 2026 Liked: Cleanliness, staff & service, property conditions & facilities The staff and management were helpful to o address any issues. ##### Dorothea Stayed 6 nights in Jan 2026 ### 8/10 Good #### Teresa Feb 11, 2026 Liked: Cleanliness our housekeeper was great the room was always clean the staff was always polite and helpful. The biggest complaint was the elevators, they were the slowest elevators I have ever been on. an did not work most of the time the stairs were much quicker but not the most convenient. ##### Teresa Stayed 6 nights in Feb 2026 ### 8/10 Good #### Oscar Jan 18, 2026 Liked: Cleanliness, amenities, property conditions & facilities The room was amazing with the ocean view, we got a two beds that were comfortable enough I just think it lacked on the bedsheets too light for my comfort and the hot water kept getting cold but other than that it was a very nice hotel and the staff were very friendly and helpful. I would definitely go back. ##### Oscar Stayed 3 nights in Jan 2026 ### 10/10 Excellent #### Joanne Dec 12, 2025 Liked: Cleanliness, amenities, property conditions & facilities The rooms were clean, the staff were very helpful and always kind. The food was good. The a la carte were good as well. Only thing was there weren't any chairs on the balcony and no face cloths ##### Joanne Stayed 14 nights in Nov 2025 ### 10/10 Excellent #### Evelyn Lechuga Jan 8, 2026 Liked: Cleanliness, amenities, property conditions & facilities Great place for the price. Breathtaking views from the ocean view room. Lots of amenities and great food. Our favorite was the mexican restaurant for dinner and the cevicheria during the day, tacos in the evening. The bartender Lorenzo was super friendly and served us delicious drinks, he always made sure that they tasted exactly like we wanted. You can order drinks at the beach as well, they just down serve food (only downside for me). Plenty of umbrellas and chairs at the beach, the beach is super clean! No seagrass what so ever. The other thing I enjoyed was that they have nortenos that you can hire on the beach and a flying kite parachute . Very cool experience over all. If you want to buy soveneirs there is a small market off the strip nearby. ##### Evelyn Lechuga Stayed 3 nights in Dec 2025 ### 10/10 Excellent #### HARRY Nov 13, 2025 Liked: Cleanliness, amenities, property conditions & facilities The concierge department, Kayle, Selen, and Rafa get getting us checked in booking our VIP perks and in having fish that we caught while we were out fishing prepared by the kitchen with three different plates. Excellent job thank you. ##### HARRY Stayed 7 nights in Oct 2025 ### 8/10 Good #### gerardo Oct 16, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Clean room ##### gerardo Stayed 7 nights in Oct 2025 ### 2/10 Terrible #### Michael Jason Jan 21, 2026 Disliked: Cleanliness, amenities, property conditions & facilities Upon arriving to Ixtapa we were notified our luggage was left in Mexico City, not the hotels fault though. We arrived to a dirty room, the table was sticky and had not been cleaned. After after a horrible dinner, we went up to our room, the door lock would not let us in, someone was sent to look at it, after 40 mins in the hallway I wanted to speak to a manager, after telling him I was not impressed they changed us room, at 6 am my wife woke me up stating bugs where in the bed and she was bitten. we asked for a refund which we where given. I booked another hotel. Having stayed at Krystal Cancun and Krystal Los Cabo I chose Krystal Ixtapa as we had great experiences with this hotel before. I am extremely disappointed that the start of our trip was ruined to these experiences, sure they gave us a refund for 6 nights, not 7 as they still charged us to sleep with bugs. No offer of anything to make up for the poor experience we had, I felt the management could have handled this so much better, I expected more and now the Krystal has lost us as customers. ##### Michael Jason Stayed 7 nights in Jan 2026 ### 10/10 Excellent #### Verified traveller Jan 21, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities We have been going there for years, hotel staff are excellent. ##### Verified traveller Stayed 14 nights in Jan 2025 ### 10/10 Excellent #### Guadalupe Mar 10, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The staff is great and very friendly. ##### Guadalupe Stayed 3 nights in Mar 2025 ### 10/10 Excellent #### Tammy A. Feb 17, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great hotel Great room with lovely views. Comfortable! Great pool area! ![](https://a.travel-assets.com/ugc/hotel-reviews/56B3FF361408E4147A129CA7641EE1279B9F91071739667137721.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/E75BC58809C7AD259E6BA4D5C6BAECE852C6EE791739667138143.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Tammy A. Stayed 2 nights in Jan 2025 ### 2/10 Terrible #### Eva Jun 27, 2025 Liked: Property conditions & facilities Disliked: Staff & service The check in staff were terrible. They were unorganized and very rude. The concierge lady was super friendly and she gave me more information then the front desk lady. ##### Eva Stayed 1 night in Jun 2025 ### 10/10 Excellent #### Jean Jan 28, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Staff was so attentive and helpful (despite our lack of local language skills). Our room was clean and comfortable. The view from our room was incredible! The manager was accommodating when we asked for a late check out due to a late flight on our check out day. All in all, should we visit Ixtapa again, we would like to stay here!!! ##### Jean Stayed 2 nights in Jan 2025 ### 6/10 Okay #### Kristine Feb 7, 2025 Liked: Staff & service Disliked: Cleanliness Great location. Places a little tired and worn down. Beds are OK. Only a sheet no coverlet. Ants in the room, but they do spray when you ask. If you don’t really care about the room, then great value. If you want a little nicer Room, not the place for you. Food very average to below. Great weight staff and kind people at checking in. ##### Kristine Stayed 2 nights in Feb 2025 ### 8/10 Good #### Rosario Mar 28, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The hotel is well located in Ixtapa. The food was excellent. We decided to switch hotels to go to another beach (without as many motorized vehicles running in the sea - not under control of the hotel) and they supported us a 100 percent. Madame Keyla y Mister Manriquez were very helpful with Expedia. They also received our comments and took them very seriously and respectfully. The hotel is nice, the service is excellent everywhere. We were just not aware the hotel would have so many kids in the pool and thus we decided to move somewhere else quieter, we were just 2 adults. Excellent option if you have kids. I would recommend it to my friends. ##### Rosario Stayed 7 nights in Mar 2025 ### 10/10 Excellent #### Steven John Feb 15, 2026 Liked: Cleanliness, amenities, property conditions & facilities Treated very well by all the staff at Krystal! Spent a full 2 weeks there and had a truly wonderful time! Kudo's to Rafael, Selene, (Both Concierges) and Jaime in the Buffet restaurant. everyday a smile and Spanish lessons with our coffee! Location is second to none by the way in Ixtapa. Right on one of the most beautiful beaches in the world!!! Steve and Colleen Lancaster ##### Steven John Stayed 14 nights in Jan 2026 ### 10/10 Excellent #### Silvia Feb 6, 2026 Liked: Cleanliness, amenities, property conditions & facilities Great service.!!! ##### Silvia Stayed 2 nights in Feb 2026 ### 4/10 Poor #### Tommy Jan 7, 2026 Disliked: Amenities Nothing crazy there … No place on the pool .. food no good … It’s a 3 star max max max ##### Tommy Stayed 6 nights in Jan 2026 ### 6/10 Okay #### Michael Jan 25, 2026 Liked: Cleanliness, amenities, property conditions & facilities we didnt like the food. ##### Michael Stayed 2 nights in Jan 2026 ### 10/10 Excellent #### Yesenia Nov 28, 2025 Liked: Amenities, property conditions & facilities The concierge team was very helpful and gentle. ![](https://a.travel-assets.com/ugc/hotel-reviews/157a7af5-e6ed-42fd-89e8-215aa3f7d458-1764360594784.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Yesenia Stayed 1 night in Nov 2025 ### 10/10 Excellent #### Eduardo Dec 23, 2025 Liked: Cleanliness, amenities, property conditions & facilities VIP members should have more privileges besides the "skipping the line in the bar" thing. ##### Eduardo Stayed 4 nights in Dec 2025 ### 10/10 Excellent #### Roberto Nov 1, 2025 Liked: Cleanliness, amenities, property conditions & facilities Excelente ##### Roberto Stayed 1 night in Oct 2025 ### 8/10 Good #### Michelle Dec 27, 2025 Liked: Cleanliness, amenities, property conditions & facilities Bathroom didn’t work ##### Michelle Stayed 5 nights in Dec 2025 ## Expedia's Latest Trends ### Hotels > [Hotel Marina El Cid Spa & Beach Resort All Inclusive](https://www.expedia.ca/Cancun-Hotels-Hotel-Marina-El-Cid-Spa-Beach-Resort-All-Inclusive.h1319425.Hotel-Information) > > [Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort](https://www.expedia.ca/Cancun-Hotels-Planet-Hollywood-Beach-Resort-Cancun-All-Inclusive.h36774901.Hotel-Information) > > [Excellence Riviera Cancun - 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