2/10 Terrible
Eileen Marie
Travelled with family, Travelled with group
May 19, 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I have never cried upon entering a hotel room until this stay. The room was so incredibly dirty and smelly, and the door wouldn’t latch shut (no key was required to open or close it. I asked for a replacement room and was told there was no room. The manager on duty met me in the room and said it didn’t smell and that i could leave but would still have to pay for the night. We were staying with a team so was torn between suffering and removing my daughter from the group. As i was spending time searching for an alternative not too far away, 2 parents on our team must have been more threatening than me as 2 hours after i tried to switch rooms and was told nothing was available a mysterious room was found. Night and Day difference. The door to the room worked. It didn’t smell like mold and smoke. The walls were painted and not torn up. I think they must keep this room for people who book on Expedia?!? In any case NEVER stay there. Ever. While the manager did ultimately help, she didn’t help me at first and it was only after what i can only assume were some very strong words. If i could give this place negative stars i would (except for the gentleman who helps clean up the breakfast room - he was very kind).
Eileen Marie
Stayed 2 nights in May 2024