Hornbrook Vacation Packages

Clean room w/ a shower.

Great location and nice staff. The ac was not consistent

Overall decent stay. Unfortunately our shower leaked all over the bathroom floor during each use and the issue was never fixed or addressed properly. Nothing towels can’t fix. Stains on most of the linens but not unheard of for these types of properties. Room service must be requested before 11:00 AM but if you request it at 10:52 you are denied, told that it must be requested before 11:00. The location was good and it was nice to be slightly tucked away from the street. On site staff were friendly. AC worked great. Lots of things near by within reasonable walking distance. For the room itself, one of those you get what you pay for situations.

Bottom line -- Parker Palm Springs is a boutique resort with many attractive aspects -- room quality/comfort, restaurant quality, lovely grounds, and very pleasant staff. However for $2k/night, it falls way short. Parking/valet is poorly designed (constantly jammed up and car wait time is 10+ min), bathroom infrastructure is terrible, water runs hot and cold with no warning, TVs are not smart TVs so even though we were there, as many other guests were, for the Indian Wells Tournament, we couldn't watch the matches at the hotel, gym is woefully inadequate and small, and pool staff are poorly trained. Our food order took 40 min while other guests who ordered their food after us got served. We cancelled the order but the bill read "comped" food, how deceptive! Really wanted to like this place but won't be staying here again.

EVERYTHING!!!! Although parking price if $79.00 a day is a little steep and was not lisywd when i made reservation