Hidalgo Vacation Packages

Smells of mold, the staff isn’t helpful to tourists and they are so strict about entry/exit beyond what I would call safety.

The reception desk closed at 5 pm which is so early on and since there isn’t any transportation it was tough to coordinate anything because other than the receptionist nobody spoke English and she left after 5. Maybe it was off season but the whole place was uncharacteristically empty.

I like everything there announcement was the best

It was heartbreaking to see that the beach was a total disaster. Sargassum, sandbags, smelly water made it impossible to walk the beach, let alone get in and swim. We had to hang out in the pool or go to Maroma Beach, which is a part of their package. The restaurant food was average, the breakfast and lunch buffet was terrible. They had a Mexican Fiesta Night and I got sick from the food and lost half of a day being in bed and close to the bathroom. The concierge pushed their "breakfast and property tour" and offered a "free" massage if we went along to see what El Dorado has to offer. I cancelled and said I'd pay for my own massage and the concierge was obviously upset with me and not nice after that. His manager also approached us as we were waiting in the lobby. The rooms are nice, the pool is awesome, the wait staff was great, it was a nice enough place but we will never go back.

La verdad no lo recomiendo en servicio y todo es con reservación y dan vueltas y vueltas y al último te dan lo que ellos quieren