Title: Novotel Ha Long Bay, - Latest Reviews, Deals & Photos 2025 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Novotel Ha Long Bay, Bayside hotel with bars and a fitness center ![Exterior](https://images.trvl-media.com/lodging/3000000/2110000/2102800/2102731/2b7a6015.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Executive Room, 1 King Bed](https://images.trvl-media.com/lodging/3000000/2110000/2102800/2102731/84264ba1.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Breakfast, lunch, dinner served; pool views](https://images.trvl-media.com/lodging/3000000/2110000/2102800/2102731/3230718e.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior](https://images.trvl-media.com/lodging/3000000/2110000/2102800/2102731/63bd69b6.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Front of property - evening/night](https://images.trvl-media.com/lodging/3000000/2110000/2102800/2102731/5f81f025.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Novotel Ha Long Bay, near Bai Chay Beach, offers a convenient retreat with on-site shopping. Enjoy ocean views from the Square restaurant, relax in the outdoor pool, or find peace in the garden. Features high-speed WiFi, a coffee shop, and multilingual staff. 8.4 Very good ## Popular amenities - Bar - Pool - Breakfast available - Gym - Room service - Parking included ## Room options ### Check availability for these dates Tonight [Nov. 24 - Nov. 25](https://www.expedia.ca/Hotel-Search?startDate=2025-11-24&endDate=2025-11-25&selected=2102731&PinnedHotelID=2102731&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-24&endDate=2025-11-25&selected=2102731&PinnedHotelID=2102731&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Nov. 25 - Nov. 26](https://www.expedia.ca/Hotel-Search?startDate=2025-11-25&endDate=2025-11-26&selected=2102731&PinnedHotelID=2102731&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-25&endDate=2025-11-26&selected=2102731&PinnedHotelID=2102731&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Nov. 28 - Nov. 30](https://www.expedia.ca/Hotel-Search?startDate=2025-11-28&endDate=2025-11-30&selected=2102731&PinnedHotelID=2102731&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-28&endDate=2025-11-30&selected=2102731&PinnedHotelID=2102731&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Dec. 5 - Dec. 7](https://www.expedia.ca/Hotel-Search?startDate=2025-12-05&endDate=2025-12-07&selected=2102731&PinnedHotelID=2102731&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-05&endDate=2025-12-07&selected=2102731&PinnedHotelID=2102731&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 6 of 6 rooms ![Minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/3000000/2110000/2102800/2102731/755ae83b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Twin Room, 2 Twin Beds 8.0 Very good 1 review ### Highlights Balcony Air conditioning Connecting rooms available Free cribs/infant beds LCD TV Sofa bed Blackout drapes/curtains Private bathroom - 344 sq ft - Sleeps 4 - 2 Twin Beds ![Minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/3000000/2110000/2102800/2102731/19b370b3.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Twin Room, 2 Twin Beds ### Highlights Balcony Air conditioning Connecting rooms available Free cribs/infant beds LCD TV Sofa bed Blackout drapes/curtains Private bathroom - 344 sq ft - Sleeps 4 - 2 Twin Beds ![Minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/3000000/2110000/2102800/2102731/723c5cd3.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite, 1 King Bed ### Highlights Air conditioning Connecting rooms available Free cribs/infant beds LCD TV Blackout drapes/curtains Private bathroom Hair dryer Bathrobes - Sleeps 4 - 1 King Bed ![Executive Room, 1 King Bed](https://images.trvl-media.com/lodging/3000000/2110000/2102800/2102731/d82c041e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive Room, 1 King Bed 10.0 Exceptional 1 review ### Highlights Balcony Air conditioning Connecting rooms available Free cribs/infant beds LCD TV Blackout drapes/curtains Day bed Private bathroom - 452 sq ft - Sleeps 4 - 1 King Bed ![Superior Room, 1 King Bed](https://images.trvl-media.com/lodging/3000000/2110000/2102800/2102731/03d5faeb.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Room, 1 King Bed 10.0 Exceptional 3 reviews ### Highlights Air conditioning Connecting rooms available Free cribs/infant beds LCD TV Sofa bed Blackout drapes/curtains Private bathroom Hair dryer - 344 sq ft - Sleeps 4 - 1 King Bed ![Standard Room, 1 King Bed](https://images.trvl-media.com/lodging/3000000/2110000/2102800/2102731/8b5baf3d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 1 King Bed 10.0 Exceptional 2 reviews ### Highlights Balcony Air conditioning Connecting rooms available Free cribs/infant beds LCD TV Blackout drapes/curtains Sofa bed Memory foam bed - 344 sq ft - Mountain view - Sleeps 4 - 1 King Bed ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FHa-Long-Hotels-Novotel-Ha-Long-Bay.h2102731.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FHa-Long-Hotels-Novotel-Ha-Long-Bay.h2102731.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C20.95173%2C107.04211&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=AdaN9Gxrm8nwx2Z3DkfJJ4_WZmU=) 160 Ha Long Street, Bai Chay Ward, Ha Long, Quang Ninh, 200000 #### What's nearby - Sun Square - 1 min walk - 0.1 km - Bai Chay Beach - 8 min walk - 0.7 km - Dragon Park - 13 min walk - 1.1 km - Bai Chay Market - 18 min walk - 1.5 km - Ha Long International Cruise Port - 4 min drive - 1.5 km #### Getting around - Ga Ha Long Station - 14 min drive - Haiphong (HPH-Cat Bi) - 54 min drive #### Restaurants - ‪Mường Thanh Quảng Ninh - ‬12 min walk - ‪Valley Beach Club - ‬11 min walk - ‪Cong Ca Phe - ‬6 min walk - ‪Nhà Hàng Vạn Tuế - ‬9 min walk - ‪Hong Kong Restaurant - ‬4 min walk ## About this property ### Novotel Ha Long Bay, Upscale hotel near Bai Chay Beach Located close to Typhoon Water Park and Dragon Park, Novotel Ha Long Bay, provides a poolside bar, a terrace, and shopping on site. The on-site restaurant, Square restaurant, offers breakfast, lunch, dinner, and ocean views. Stay connected with free in-room WiFi, and guests can find other amenities such as a coffee shop/cafe and a garden. You'll also find perks like: - An outdoor pool and a children's pool, along with sun loungers and pool umbrellas - Free self parking - Buffet breakfast (surcharge), a roundtrip airport shuttle (surcharge), and coffee/tea in the lobby - Multilingual staff, luggage storage, and a banquet hall Room features All 225 rooms have comforts such as 24-hour room service and laptop-friendly workspaces, in addition to perks like air conditioning and bathrobes. More amenities include: - Recycling, LED light bulbs, and eco-friendly cleaning products - Bathrooms with rainfall showers and eco-friendly toiletries - LCD TVs with satellite channels - Wardrobes/closets, free infant beds, and free tea bags/instant coffee ## Similar properties ![Indoor pool, outdoor pool, pool umbrellas, sun loungers](https://images.trvl-media.com/lodging/93000000/92890000/92886200/92886104/7c4e873f.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Radisson Blu Hotel, Ha Long Bay Bai Chay - Pool - Breakfast included - Spa - Kids pool 9.4 Exceptional 26 reviews CA $75 CA $85 total includes taxes & fees Dec 12 - Dec 13 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-12&endDate=2025-12-13&selected=92886104&PinnedHotelID=92886104&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, sun loungers](https://images.trvl-media.com/lodging/16000000/15480000/15471600/15471553/f0ce7330.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Wyndham Legend Halong Hotel Bai Chay - 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Pool - Pet-friendly - Kids pool - Parking included 8.8 Excellent 25 reviews CA $58 CA $65 total includes taxes & fees Nov 25 - Nov 26 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-25&endDate=2025-11-26&selected=74208639&PinnedHotelID=74208639&HadPinnedHotel=true®ionId=-1&adults=2) ![4 restaurants, breakfast, lunch, dinner served; international cuisine](https://images.trvl-media.com/lodging/115000000/114280000/114276300/114276217/c0c16e82.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### InterContinental Halong Bay Resort by IHG Bai Chay - Pool - Spa - Kids pool - Waterslide 10 Exceptional 11 reviews CA $213 CA $242 total includes taxes & fees Nov 27 - Nov 28 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-27&endDate=2025-11-28&selected=114276217&PinnedHotelID=114276217&HadPinnedHotel=true®ionId=-1&adults=2) ![3 restaurants, Vietnamese cuisine](https://images.trvl-media.com/lodging/13000000/12100000/12091300/12091240/49d82915.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Vinpearl Resort & Spa Ha Long Bai Chay - On private beach - Pool - Spa - Parking included 9.0 Wonderful 508 reviews CA $104 CA $120 total includes taxes & fees Nov 25 - Nov 26 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-25&endDate=2025-11-26&selected=12091240&PinnedHotelID=12091240&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/7000000/6130000/6126700/6126698/f80df1e6.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Paradise Suites Hotel Ha Long - Pool - Spa - Parking included - Free WiFi 9.0 Wonderful 257 reviews CA $40 CA $47 total includes taxes & fees Dec 3 - Dec 4 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-03&endDate=2025-12-04&selected=6126698&PinnedHotelID=6126698&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi and wired internet - Available in some public areas: Free WiFi and wired internet ### Parking and transportation - 24-hour roundtrip airport shuttle on request for a surcharge - Free self parking on site - Wheelchair-accessible parking available ### Food and drink - Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: VND 425,000 per person - 2 bars/lounges - A coffee shop/cafe - A poolside bar - A restaurant - Coffee and tea in common areas - Snack bar/deli ### Restaurants on site - Lobby Lounge Bar - Poolside bar - Square restaurant ### Things to do - Children's pool - Gym - Outdoor pool - Shopping - TV in common areas ### Family friendly - Children's pool - In-room crib - Laundry facilities - Outdoor pool - Rollaway/extra bed (surcharge) - Snack bar/deli ### Conveniences - 24-hour front desk - ATM - Gift shop/newsstand - Guidebooks - Laundry facilities - Luggage storage - Safe at front desk - Water dispenser ### Guest services - Change of bedsheets (on request) - Change of towels on request - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Porter/bellhop - Tour and ticket assistance - Wedding services ### Business services - 4,090 square feet of conference space - 7 meeting rooms - Business center - Computer station ### Outdoors - Barbecue grill - Garden - On the bay - Pool loungers - Pool umbrellas - Terrace ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Elevator - Wheelchair accessible (may have limitations) - Wheelchair-accessible business center - Wheelchair-accessible concierge desk - Wheelchair-accessible gym - Wheelchair-accessible parking - Wheelchair-accessible path to elevator - Wheelchair-accessible public washroom - Wheelchair-accessible registration desk - Wheelchair-accessible restaurant - Wheelchair-accessible spa ### More - 1 building - 11 floors - At least 10% of profits reinvested in community and sustainability - At least 80% lighting from LEDs - At least 80% of food locally-sourced - At least 80% organic food - Banquet hall - Biodegradable coffee stirrers available - Biodegradable drinking straws available - Built in 2008 - Comprehensive food waste policy - Comprehensive recycling policy - Designated smoking areas - Local artist showcase - Local culture and ecosystem education - Locally-owned and organized tours and activities - No plastic coffee stirrers - No plastic drinking straws - No plastic soft drink bottles - No plastic water bottles - Reusable cups - Reusable tableware - Vegan dining options - Vegetarian breakfast available - Vegetarian dining options ## Room amenities ### Bedroom - Bedsheets provided - Blackout drapes - Free crib - Rollaway/extra bed (surcharge) ### Bathroom - Bathrobes - Bathtub or shower - Free toiletries - Hair dryer - Private bathroom - Rainfall showerhead - Slippers - Towels provided ### Entertainment - LCD TV with satellite channels ### Food and drink - 24-hour room service - Electric kettle - Free bottled water - Minibar - Restaurant dining guides - Tea bags/instant coffee ### More - Air conditioning - Bulk dispensers for toiletries - Cleaning products are eco-friendly - Connecting rooms available - Desk - Eco-friendly toiletries - Energy-saving switches in guestrooms - Laptop workspace - LED lighting - Phone - Recycling - Safe - Water-efficient showers ## Policies ### Check-in Check-in start time: 2:00 PM; Check-in end time: anytime Minimum check-in age: 15 ### Check-out Check-out before noon ### Special check-in instructions This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation Front desk staff will greet guests on arrival at the property ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome 2 children, up to the age of 15 years, can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are available for VND 800000 per night Free cribs are available on request at the property ### Property payment types ## Important information ### Optional extras - Fee for buffet breakfast: approximately VND 425000 per person - Airport shuttle fee: VND 1190000 per vehicle (one-way) - Rollaway bed fee: VND 800000 per night The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation This property accepts credit cards; cash is not accepted Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) ### We should mention Pool access available from 6:00 AM to 10:00 PM Only registered guests are allowed in the guestrooms The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation No pets and no service animals are allowed at this property ### Property is also known as Ha Long Bay Novotel Novotel Ha Long Bay Novotel Hotel Ha Long Bay Novotel Ha Long Bay Hotel Halong Bay Novotel Halong Bay Novotel Ha Long Bay Hotel Novotel Ha Hotel Novotel Ha Novotel Ha Long Bay Hotel Hotel Novotel Ha Long Bay Ha Long Ha Long Novotel Ha Long Bay Hotel Hotel Novotel Ha Long Bay Novotel Ha Long Bay Ha Long Novotel Hotel Novotel Novotel Ha Long Bay Hotel Novotel Ha Long Bay Ha Long Novotel Ha Long Bay Hotel Ha Long ## Frequently asked questions ### Does Novotel Ha Long Bay, have a pool? > Yes, this property has an outdoor pool and a children's pool. Pool access is from 6:00 AM–10:00 PM. ### How much does it cost to stay at Novotel Ha Long Bay,? > As of Nov 24, 2025, prices found for a 1-night stay for 2 adults at Novotel Ha Long Bay, on Dec 9, 2025 start from CA $45.79, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.ca/Ha-Long-Hotels-Novotel-Ha-Long-Bay.h2102731.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### Is Novotel Ha Long Bay, pet-friendly? > No, pets are not allowed at this property. ### How much is parking? > Self parking is free at this property. ### What time is check-in at Novotel Ha Long Bay,? > Check-in start time: 2:00 PM; Check-in end time: anytime. ### What time is check-out at Novotel Ha Long Bay,? > Check-out is at noon. ### Does Novotel Ha Long Bay, provide a shuttle to the airport? > Yes, there's an airport shuttle that runs on request. A fee of VND 1190000 per vehicle applies. ### Where is Novotel Ha Long Bay, located? > Located in Bai Chay, this hotel is within a 15-minute walk of Bai Chay Beach, Dragon Park, and Typhoon Water Park. Ha Long International Cruise Port and Ha Long Night Market are also within 3 mi (5 km). ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Novotel Ha Long Bay, Reviews 8.4 ### Very good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 8.8 Cleanliness ### 7.6 Location ### 8.6 Staff & service ### 7.6 Eco-friendliness ### 8.4 Property conditions & facilities 10 - Excellent 186 8 - Good 137 6 - Okay 40 4 - Poor 18 2 - Terrible 15 ### 10/10 Excellent #### Chuong Oct 6, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities We had a wonderful stay at Novotel hotel. The staff, facilities, and amenities were excellent. ##### Chuong Stayed 1 night in Sep 2025 ### 8/10 Good #### Laura Oct 4, 2025 Liked: Cleanliness, staff & service, property conditions & facilities We stopped for a very brief one night stay before boarding the Mon Cherie Cruise HaLong Bay..it was comfortable, quiet and provided hot breakfast. The swimming pool is lovely..we ate at a great local Italian restaurant in very close walking proximity Vinace. A perfect 20 hour stop over. ##### Laura Stayed 1 night in Oct 2025 ### 10/10 Excellent #### tien hoang May 7, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Service personnel excellent ##### tien hoang Stayed 2 nights in May 2025 ### 10/10 Excellent #### husna Nov 28, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The staff were friendly and the food in their restaurant was lovely. ##### husna Stayed 2 nights in Nov 2023 ### 4/10 Poor #### ISSEI Jul 30, 2025 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities BAD ##### ISSEI Stayed 2 nights in Jul 2025 ### 10/10 Excellent #### Jamie Jul 31, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I enjoyed the food from the restaurant. Hotel staff were helpful. ##### Jamie Stayed 1 night in Jul 2023 ### 8/10 Good #### Ben Apr 27, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Clean and well situated property with lots to do in walking distance. Staff was friendly and helpful, but the bed was not up to par. It was hard and springy like sleeping directly on a box spring. It was pretty bad. ##### Ben Stayed 2 nights in Apr 2025 ### 10/10 Excellent #### XUAN TRU Jul 24, 2023 Liked: Cleanliness, staff & service, property conditions & facilities Excellent Room Design ##### XUAN TRU Stayed 2 nights in Jul 2023 ### 6/10 Okay #### Thomas Nov 25, 2022 Liked: Staff & service, amenities The staff was great but the hotel could use a makeover. ##### Thomas Stayed 1 night in Nov 2022 ### 10/10 Excellent #### poonam Nov 22, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Good ##### poonam Stayed 1 night in Nov 2024 ### 10/10 Excellent #### ASHOK Nov 15, 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Hospitality with Smile at Novotel Halong Bay We stayed 4 nights at NOVOTEL Halong bay our stay was comfortable relaxing . Most of staff was friendly & halpful . Special mention of Ms Trang at reception always go to extra mile to see smile on guest face & staff at time of BF ##### ASHOK Stayed 4 nights in Nov 2022 ### 10/10 Excellent #### Van Duc Dec 25, 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort The receptionists were helpful to claim my two lost checked bags from San Francisco to Hanoi ##### Van Duc Stayed 2 nights in Dec 2023 ### 8/10 Good #### Emily Dec 5, 2024 Liked: Staff & service, amenities, property conditions & facilities Disliked: Cleanliness We enjoyed our room and the facilities, including the pool. However, we found the food was lacking in quality. Our room wasn't properly cleaned when we arrived (there was someone else's underwear on the floor and the mugs were not clean) and we had to ask the staff to clean it again. That being said, the staff were extremely helpful and kind. They definitely made the stay better. We apparently came during "off season" which made the whole area seem like a ghost town. We did find some good places to eat tho, and the bay cruise we did was as beautiful as we imagined. ##### Emily Stayed 2 nights in Dec 2024 ### 10/10 Excellent #### Karen Jean Mar 6, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excellent staff! I asked for dessert, the first two nights, of my stay, and there wasn’t any. One of the staff gifted me a slice of brownie cake, the following day. She also came to the pool area with hot tea and cookies. My final night there, the kitchen staff sent out dessert for me! ##### Karen Jean Stayed 5 nights in Feb 2023 ### 6/10 Okay #### John Jun 19, 2023 Liked: Staff & service Hotel outside and surrounding looking good but in the room need maintenance. Water leaking in the taps of the bathroom. Hotel have a distance 1/2 km walking down to the beach inconveniences for whoever not good walking🙂 ##### John Stayed 5 nights in Jun 2023 ### 8/10 Good #### James myongtong May 22, 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort i could not sleep beacause It was performimg and concert late at night in front of Hotes of City hall park area and Too many kids chatttering in the corridors of the hotel does not take any restrictions ##### James myongtong Stayed 2 nights in May 2023 ### 8/10 Good #### Nigel Oct 9, 2023 Liked: Amenities Bar food ok not restaurant food some unavailable told us 20 minutes after we ordered chicken was so tough couldn’t eat it ##### Nigel Stayed 3 nights in Oct 2023 ### 4/10 Poor #### Sebastian Oct 19, 2023 Liked: Staff & service This hotel is not suitable for families with young children. There is loud music until midnight every day. The backside of the building is partly damaged. The carpark has no proper lightnings and is messed up with a lot of old stuff (motor cycling parking). Inside our apartment there have been a lot of ants. Generally this hotel has seen his best years already and need to be maintained significantly. ##### Sebastian Stayed 2 nights in Oct 2023 ### 2/10 Terrible #### Chi Apr 3, 2023 Disliked: Staff & service, amenities, property conditions & facilities We were given our rooms on the 10th floor. Upon walking out of the elevator, the entire floor was pitch black like a horror movie. We stood there with our phone flashlights for about 5 minutes and still nothing. Started freaking out as a group so went back to the elevator and found a hotel wall phone. Yikes… what an experience! An empty hotel with no greeters or anyone working the front entrance, then a pitch black level to our hotel room. Never again ##### Chi Stayed 1 night in Apr 2023 ### 4/10 Poor #### Tan Jun 13, 2024 Liked: Cleanliness, staff & service My room 916 has several issues. It is not soundproof, and I can hear the kids next door screaming and playing. The drainage in the shower stall is clogged with hair. The toilet does not have a bidet sprayer. The mini-fridge is old. The hotel is located near the city square, where they play loud DJ music until midnight, which is a nightmare for anyone who wants to rest. My wife has to wear her AirPods to block out the loud music. The outdoor pool on the first floor does not have a dressing room. As a result, guests after swimming need to return to their rooms to change their clothes, which inevitably wets all the elevators. The food is average or below average. Overall, I would not recommend this hotel.​​​​​​​​​​​​​​​​ ##### Tan Stayed 2 nights in Jun 2024 ### 2/10 Terrible #### David Nov 14, 2023 Liked: Cleanliness Disliked: Staff & service We booked a family Deluxe Room at the hotel at it stated it slept 4 people and came with a Sofa Bed and a day Bed. The Sofa bed ended up being a bench that the hotel wanted to charge us for. After confirming that the 'Sofa Bed' was included in the booking they wanted to charge us for the sheets and pillow for it?? The room was really nice, but the information on the booking was incorrect and our older son was not able to sleep on a bench for a few nights. We ended up checking out after an hour and took a loss on the booking as I was not able to get a refund. I booked a hotel down the block that was more comfortable and accommodating. I was very disappointed with Novotel as the hotel was completely empty and they could have provided us with a room that would have worked for my family. Especially when the booking stated it slept 4 people and came with a Sofa Bed...which it did not. Very disappointed in the service provided. ##### David Stayed 2 nights in Nov 2023 ### 4/10 Poor #### Estee Sep 19, 2023 Disliked: Staff & service, property conditions & facilities This was meant to be a four star hotel but I didnt think it was. First of all, the greeting was awful. It was that bad, I wouldnt consider I had a greet and meet. Staff looks disengaged. There was a smell to the hotel. Rooms were old and wooden floors were creaking. The lift doors could really do with a clean. There isn't much lighting in the rooms or the halls. It was very dim all round. The hotel location as it was near the beach clubs, not only you heard some of the music but you would feel the vibration at night. Check in and check out was easy and quick though. Food was expensive than anything at the hotel as expected so I just went outside for food. Even then it is a lot less options than in the centre. Its meant to be opposite the Ha long night market and I thought there would be food stalls and others but there isnt much so we ended up going to the convienence store. Overall I would never come back to this hotel. It's like a ghost town. ##### Estee Stayed 3 nights in Sep 2023 ### 10/10 Excellent #### Hà Sep 15, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Phù hợp với tầm giá ##### Hà Stayed 2 nights in Sep 2025 ### 10/10 Excellent #### Jennifer Sep 6, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Tres bon sejour endroit agreable. Personnel tres avcuillant je recommande ##### Jennifer Stayed 2 nights in Sep 2025 ### 10/10 Excellent #### tien hoang May 8, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Service personne excellent ##### tien hoang Stayed 1 night in May 2025 ## Expedia's Latest Trends ### Hotels > [Silver Reef Casino Resort](https://www.expedia.ca/Bellingham-Hotels-Silver-Reef-Casino-Resort.h16231932.Hotel-Information) > > [All Inclusive Resorts and Hotels in Montego Bay](https://www.expedia.ca/Montego-Bay-Hotels-All-Inclusive-Hotel.0-0-d180106-tAllInclusiveHotel.Travel-Guide-Filter-Hotels) > > [Travelodge by Wyndham Saskatoon](https://www.expedia.ca/Saskatoon-Hotels-Travelodge-By-Wyndham-Saskatoon.h12311.Hotel-Information) > > [Hotels in Grants Pass](https://www.expedia.ca/Grants-Pass-Hotels.d8032.Travel-Guide-Hotels) > > [Canadas Best Value Inn & Suites Charlottetown](https://www.expedia.ca/Charlottetown-Hotels-Canadas-Best-Value-Inn-Suites-Charlottetown.h3594912.Hotel-Information) > > [Pullman Maldives Resort](https://www.expedia.ca/Kooddoo-Hotels-Pullman-Maldives-Maamutaa-Resort.h39802685.Hotel-Information) > > [Bodhi Tree Yoga Resort](https://www.expedia.ca/Nosara-Hotels-Bodhi-Tree-Yoga-Resort.h10650362.Hotel-Information) > > [Auberge Ayers Cliff](https://www.expedia.ca/Ayers-Cliff-Hotels-Auberge-Ayers-Cliff.h41507857.Hotel-Information) > > [Cottages Port Hawkesbury](https://www.expedia.ca/Port-Hawkesbury-Cottages.d10598-aaCottages.Travel-Guide-Accommodation) > > [Hotels in Alberton](https://www.expedia.ca/Alberton-Hotels.d59280.Travel-Guide-Hotels) > > [The OneFive Osaka Namba Kuromon](https://www.expedia.ca/Osaka-Hotels-The-B-Namba-Kuromon.h26406115.Hotel-Information) > > [Signature Halong Cruise](https://www.expedia.ca/Ha-Long-Hotels-Signature-Halong-Cruise.h8416493.Hotel-Information) > > [Barceló Bávaro Palace - All Inclusive](https://www.expedia.ca/Punta-Cana-Hotels-Barcelo-Bavaro-Palace-All-Inclusive.h2438582.Hotel-Information) > > [Best Western Plus Edmundston Hotel](https://www.expedia.ca/Edmundston-Hotels-Best-Western-Plus-Edmundston-Hotel.h2138502.Hotel-Information) ### Flights > [Flights from Vancouver (YVR) to Ho Chi Minh City (SGN)](https://www.expedia.ca/lp/flights/yvr/sgn/vancouver-to-ho-chi-minh-city) > > [Flights from Pearson Intl. to TYO-All Airports](https://www.expedia.ca/lp/flights/yyz/tyo/toronto-to-tokyo) > > [Flights from Vancouver (YVR) to Los Angeles (LAX)](https://www.expedia.ca/lp/flights/yvr/lax/vancouver-to-los-angeles) > > [Flights from Calgary (YYC) to Sapporo (CTS)](https://www.expedia.ca/lp/flights/yyc/cts/calgary-to-sapporo) > > [Flights from Athens (ATH) to Tel Aviv (TLV)](https://www.expedia.ca/lp/flights/ath/tlv/athens-to-tel-aviv) > > [Flights from Toronto (YYZ) to Chek Lap Kok (HKG)](https://www.expedia.ca/lp/flights/yyz/hkg/toronto-to-hong-kong) > > [Flights from Montreal (YUL) to Guangzhou (CAN)](https://www.expedia.ca/lp/flights/yul/can/montreal-to-guangzhou) > > [Flights from Toronto (YYZ) to Los Angeles (LAX)](https://www.expedia.ca/lp/flights/yyz/lax/toronto-to-los-angeles) > > [Flights from Montreal (YUL) to Istanbul (IST)](https://www.expedia.ca/lp/flights/yul/ist/montreal-to-istanbul) > > [Air Canada London (LHR) to Toronto (YYZ) flights](https://www.expedia.ca/lp/flight-routes/air-canada-from-heathrow-to-pearson-intl/ac/lhr/yyz) > > [Flights from Toronto (YYZ) to Vancouver (YVR)](https://www.expedia.ca/lp/flights/yyz/yvr/toronto-to-vancouver) > > [Flights from Amsterdam (AMS) to Arusha (JRO)](https://www.expedia.ca/lp/flights/ams/jro/amsterdam-to-kilimanjaro) ### Packages > [Punta Cana](https://www.expedia.ca/lp/theme-vacations/all-inclusive-vacations/601906/Punta-Cana) > > [Puerto Vallarta](https://www.expedia.ca/lp/theme-vacations/all-inclusive-vacations/180016/Puerto-Vallarta) ### General > [Visit Casablanca](https://www.expedia.ca/Casablanca.dx6084755) > > [Visit Britania](https://www.expedia.ca/Britania.dx3000440106)