Glencoe Vacation Packages

The staff was exceptional.

The gym is clean and well stocked with equipment. Logan at the front desk was very helpful. Fantastic lobby.

It was a nice place, however, it was not without issues. As with other reviews, upon my arrival, it had not been well cleaned. There was a random pill laying in the middle of the kitchen floor in plain sight. Thankfully, I found it before my cat did. The dryer door had to be slammed shut and popped open mid cycle. There was a broken board in the kitchen that allowed my cat to go under the cabinets and he could have gotten stuck. The front desk lady fixed it with eyelash glue temporarily while awaiting maintenance. Two 3 weeks in, maintenance never showed up. The tv in one of the bedrooms was broken. Several times, the manager threatened to make me “start all over” after being there almost long enough for the monthly discount. In the end, $4000 later, he failed to renew as promised and booked my room to someone else stating that “other people were willing to pay $250 a night” and that “ I could be downgraded to a 1 bedroom but would have to repay deposits and start back at a daily rate”. He then claimed that “when checking rooms he smelled my cats” so I couldn’t book the 1 bed. This was false. I had been there 3 weeks with no complaints. He wanted me out because I was pushing to keep my discounted rate. On top of all of that, I was overcharged several times, including on a free night. The worst thing was he failed to add Wyndham rewards to any of my nights and now I will have to fight to get those points back. .

Nice clean hotel, in a pretty nice area!

Great Property and great staff. Expedia messed up my reservation, however the staff at the Sheraton were able to fix the issue and keep us in the same rooms that we originally had reserved.