Fort St. Louis Tours and Activities

The reviews that I saw which led me to book the hotel must have been falsified because the stay at this property was a nightmare. The staff especially the bellmen were unhelpful and at times seemed annoyed with simple requests. There’s no parking available so be prepared to play musical chairs while waiting for someone to let you in and out of the parking lot. The manager tried to rectify the issues on the last night of our stay. By then, the trip had already tanked- if you want peace of mind, hospitality and a seamless stay DO NOT BOOK THIS HOTEL.

The rooms are spacious, the balconies overlooking the pool and ocean are huge and we put it to use every day! The rooms, building and exterior areas are clean, although the shower was showing some wear and tear. The pool and pool staff were amazing. The front door staff (the staff retrieving bags, calling for transportation) were extremely helpful and nice. The food at salt was good, the staff at salt were pleasant. An ongoing issue I encountered (and other family members staying in different rooms also experienced) is with the AC unit. Regardless of the thermostat setting the room always read 65 it was freezing all the time, so much that we had to sleep in sweatshirts and sweatpants. The front staff was hit or miss depending on who you were dealing with. One day the water would not turn on in our room and in one of our family members room when reported and told the staff member at the front desk that we had a reservation and needed to shower they reluctantly accommodated my family members by allowing them to shower in an unoccupied room, however, the first room appeared to have been recently vacated and not yet cleaned. They then went to another room but were told to hurry and not use the was clothes and towels! That staff member seemed annoyed by the issue we didn’t create and bothered that they had to make a spontaneous accommodation. Other than this most of the front desk staff we pleasant. I wish they had other restaurants but there’s 2 ok places just a few steps away.