Fallis Vacation Packages

Pretty nice hotel, if I had stayed in the room. I have documented with the refusal to cancel, even with paying the so-called ‘Travel Insurance’ I purchased for the stay. I just wanted to add the rest of the story, later learned the illness in the family was with professionals. I actually got in Thursday and checked in. Telling them I may not use the room. Alumni helped me arrange this part and felt obliged to stay with them. I didn’t use the ‘room’ til Saturday to use tha pool. The room assigned to me (#213) had a ‘Do Not Disturb’ sign hanging and my keys wouldn’t work. I return to the front desk, which was the same lady that checked me in Thursday. After explaining this to her, she said the number on the passkey was wrong, and proceeded to make new passkeys for another room (330). Now you have 90% of my side of the issues concerning the reservation. I have used Expedia for 3yrs in my name, and my wife had used Expedia to book our travels since a trip to New Orleans following Katrina. I remember that because Expedia DID fix a problem then. That’s when we became loyal clients. As I stated in the previous survey. I believe Expedia failed completely on this. It’s not only the $80 the room cost me, but also the points (Dollars?) I used on the trip, the amount of time and anxiety it’s created. It’s the idea of selling ‘Travel Insurance’ @ a fairly low price, and this isn’t covered by. I hope someone can see that it’s good business to use common sense on this low cost remedy

The check-in experience was flawless. The grounds were clean and well maintained. The rooms were clean and modern. The water park and outdoor lagoon were awesome gave us plenty to do. Had some great dining options right on site. Overall an excellent experience. We are a family of 4 with 2 boys ,10 and 7.

Room was clean but in need of some electrical upgrades. Outlets were added but no USB charging ports. No loose shampoo bottles and our maid did not fill when asked.

The property was clean. Room was really nice. The walk in shower was great!! The staff was exceptional. The hotel was a great location. Good breakfast. Would definitely stay there again!!

Walking distance to a variety of awesome places. The staff was professional, helpful, and easy going. The property was beautiful. Flint and Flora, both located at the hotel were great places for food and drinks!