Épilas Tours and Activities

The room was small, the bathroom very small. The kettle in the room was dangerous, if a staff member tries it they will understand. The breakfast could have been very good but all of the 'hot' food was cold. Whatever system they have to keep the food hot does not work. If it's supposed to be hot it should be. No one checked anything. Check in/out staff very efficient and breakfast staff were very good. I saw one staff member bring a baby high chair to a table without asking and helped move the push chair and other items without being asked, great staff.

We've stayed at LIV properties in the past. City Suites and Mackenzie. LIV Urban seems to have less care for it and slightly run down. The rooms are dirty, mostly the toilets with a lingering smell. There's also a stench in the lifts and hallways. The service at Mackenzie and the now closed City Suites were much better than Urban.

Beautiful place definitely worth the money