Forfaits vacances – Elmsford

It took calling the booking website customer service to get in contact with the host. I end up getting a different property that the one I reserved but the new on was more bedrooms, at the end I work out but it took some long coy with the host.

After flying in with four of us from Los Angeles on a Red Eye, we had to drive around for 4-5 hours until we were able to check in at 4pm, however after hours of trying to get into the property with no answer on the contact number ,we finally were able to have the local property manager come out and say that the property overbooked and had no room for us. I spent over 2 hours on the phone getting the run around by Expedia with mixed stories of our accommodations. FINALLY with now the story is that there was a plumbing problem and they would get us to another property from the original property manager and Expedia NOT doing a thing to help 4 of us stranded with no place to stay, we got to the other property. The new property was fine, but the most upsatting thing was dealing with Expedia trying to get a place for us to stay. Expedia tried saying they would cancel the accommodations and get us a Hotel but we would have to pay for the hotel and then wait for any credits or refund on our original booking. HIGHLY unacceptable by Expedia customer service. I am a GOLD member and spend quite a few thousand dollars a year for both business and pleasure and they did NOTHING to make me feel they were taking care of us. We basically lost a day of full work which cost my business over $1500 in non productive work.

It was a fraude. You pay but property Is not to rent. I lost my money.

For the price I would expect a higher overall quality of service and accommodations. When we pulled up, there was a luggage cart at the door, but no one was attending to it. There was no valet. A staff member appeared after we rolled the cart to our car in the rain and loaded our luggage onto it ourselves. The room was small and not equipped with a tea or coffee maker. Tea/coffee was supposed to be available with breakfast starting at 7. When my husband went down at 7, the staff was not ready and visibly annoyed when he asked for a tea bag. We had to manually unscrew the drain in the shower to get the water to go down after showering, and when we turned the sink faucet on, water leaked and pooled on the vanity coming from one handle. We ate dinner in the restaurant. The service was very slow. Our food was dropped off by a runner who quickly left. We were halfway through our meal before my husband was able to flag down our waiter to ask for condiments and a refill of our drinks. Overall, our stay wasn't bad. I was excited to stay here, since other Fairfield parents highly recommended it. I just didn't feel it was worth the price.