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"Never again "

"When we arrived, we had a room that was supposed to have a sleeper sofa for a liver transplant patient at Vanderbilt Hospital. When we got there, there was no mattress in the sofa. We were offered a rollaway bed that is a twin size. In the early morning hours of 3:00, the person sleeping on the rollaway was getting bitten by bed bugs. When we brought this to their attention, the hotel would not give us a refund other than a little over $20. We did not even get to sleep in the place that we paid for. Through Hotels.com, the hotel said they refused to give us our money back because of policy. This is not over. I do not put up with companies that bully their customers and don't take care of them. I will not accept any motel that has bed bugs and then does not take care of the customers. We had to get up as of 3:00 A.M. in the morning and get all of our stuff together. Do not stay here. You will not be taken care of if there is a problem. This reservation was put through Hotels.com. They didn't do any better for us than what the hotel did. I've always thought of Holiday Inn as a respectable property. We have been using Hotels.com for the last year multiple times to take a friend to Vanderbilt Hospital in Nashville for a liver transplant. Not anymore. She is the one that got attacked by the bed bugs. This is the kind of service you can expect if you have a problem through Hotels.com and the Holiday Inn Express in Mount Juliet."

"Excellent property, great location, clean and great breakfast. Highly recommended."

"Clean room good staff"

"All good"

"The room was beautiful and comfortable and clean ! The staff was friendly ! I dont recommend the buffalo wild wings next door as i recieved food poinoning from this place as well as poor service ! The warffle house across the stress is where to go! The hotel is amazing and location is right across from the mall! "

"Houskeeping opening door at 915 am, talking loudly to coworker in hallway. Im still in bed, so i call out hello. She says oh, housekeeping, do you need anything. I said no. She closed door. I go for breakfast, where it must be brong your kids amd family to works. 2 kids maybe 4 and 5 argung in breakfast area, 2 more behind the front desk. Adults maybe friends or family or more staff all having social hour. Breakfast area a mess. Plates of food on tables. Take my coffee back to my room.I just get out of shower at 1030. Barely hot water by the way. Housekeeping knocks and opens door again! Housekeeping she says.i yell i dont need anything! What gi es? Cant even relax in my own room. "

"overall this stay was great! I have such an issue with hotel bathrooms and the lack of attention they receive. room was great, clean and nice, but in the bathroom you can see paint peeling up around the shower, seal around the door was brown and the caulk in the shower was turning black. It seems like every hotel we have stayed in lately the bathrooms are the worst. "

"Everything was above standard. All you would want in a decent hotel."