Deep Run Beach Tours and Activities

Yes—that’s the most important consequence to include. Assuming you mean the greater Rochester area: We arrived at 12:20 a.m. after a delayed flight, only to discover the hotel had oversold and had no rooms available for our reservation. Nobody was at the front desk. A cell phone number had been left for guests to call. The person who answered sounded half asleep, and two staff members eventually came downstairs, one wearing a nightgown and shower cap. For about five minutes, they stared at a paper listing room numbers and shook their heads without explaining what was happening. When I finally asked, they admitted the hotel was oversold and said they were trying to find us a room. They then walked through the hotel knocking on doors to see whether any rooms were empty. After another 20 minutes, they still had nothing available. Every other hotel we checked in the greater Rochester area was sold out. My daughter and I ended up sleeping in our rental car. This wasn’t simply an inconvenient check-in. We had a reservation and were left without a place to sleep after midnight. The lack of preparation, communication, and professionalism was unacceptable.