Indian River County Vacation Packages

We stayed 5 days and did not receive any new towels or service to the room. Someone used a key and walked into our room at 7:28am and i was like who are you and they left. We checked out and then received a call hours later askingvus when we were going to leave and if we needed more time. I reminded them we already checked out. Someone had entered our room and was using it when we left! So be aware of that. Everything else was great.

The hotel is nice and convenient to universal studios. The rooms are clean but having to call housekeeping everyday to get your trash picked up or fresh towels was a hassle. One time no one answered and we had to walk down to the front desk to get someone. With kids this was a pain and the elevators were always out of commission everyday. Our last day we only had one working one that was delayed with everyone needing it.

Family friendly, nice staff, room could’ve been cleaned up a little more, tub was slightly dirty. I had to give it a quick scrub before hopping in

I was there for three nights. They never came to clean my room .

We booked a three bedroom villa for myself and three of my adult children for 8 nights. I have stayed at Reunion 3 times in the past with the last time being 2016. The initial villa assigned to us was very "tired". The arm chair in the living room had a broken leg and was not usable. The dining chair pads felt like kids had been jumping on them and had no structure.Very uncomfortable. The carpets were soiled and we felt we needed footwear to walk on them to feel comfortable.With us being Canadian,wearing outside shoes inside was foreign to us. I did speak with the reception who informed us at the time that they had no other units available but did apologize. A couple of hours later I received a call from the manager offering us a new three bedroom unit. This unit was much nicer and very comfortable.It seems it is a hit or miss situation when booking with Reunion.That was not my experience at all in th eprevious three times we had stayed with them.