Cinemark Spring-Klein Tours and Activities

We got to the property and their system was down. We were escorted to our room by a hostess to unlock the door. They couldn't give us room keys but said they would bring them when they were ready. Two hours later we had to call for the keys. They asked us to come get them. I told them no, someone needs to bring them like we were told they'd do. There were pubic hairs in the tub. We had two queen beds and they were extremely uncomfortable. They were very lumpy and hard. The floor would have been more comfortable. Out patio was very dirty. It needed a good pressure washing. The concrete was black. The pool was worse, the entire pool area was filthy. It made the bottom of my feet black. That definitely needs a good pressure washing. We go there every year and have never had any issues at all. It's very unfortunate that we had all these issues. Mostly we got zero sleep because of the uncomfortable beds. We will probably not be going back.

This was a great location from downtown. The price was fair, and the rooms were spacious and clean. Great customer service!