Booking this cottage was so easy and Angharad was so nice and welcoming in her first emails.
Unfortunately this has changed when we needed a warmer cottage.
After the first night, I had to call Angharad because it was really cold in the cottage and, as per the visitors information file, I have called to ask if we can do something about this.
We also had a pregnat women in our group and she said that when she checked the thermostat at night as she was so cold that she could not sleep, the heating was off.
The radiators from the bathrooms or bedrooms were allways off and the only source of heating was the wood burner from the living room, which was used only during the day therefore not really helpful.
When I called and asked for a solution to our problem, Angharad was just telling me about how this could not be possible, because in 5 years no one made a complaint about this and she can check the temperature in the house and its impossible for us to not like the temperature.
After keep trying to explain that it is not a good temperature for us and she kept interrupting me, I had to talk over her so that I can finish my sentence but guess what... she hung up on me.
She emailed me later telling me that the best she can do is to set the temperature on 20 degrees at night and 23 during the day and if this is not enough we are free to leave and she will make a full refund.
I would have left in that minute just because how disrespectful and unhelpful the owner was but after planning this holiday with my friends and familly with various activities, if we would have left we would lose another full day (at least) to find a house for 8 people, therefore we stayed and tried to do the best with what we had.
We noticed that at night, the temperature was still at 18 degrees during our stay but at this point, I knew she will just not help us and tell us that our preferences do not matter as other guests never complained about the temperature.
In our first day, we were happy that the parking has cameras and our car will be safe but it appears this is used to monitor when you get home and when you are leaving, as the owner was able to tell me the exact hour when we came back from lunch, so if you don't care for privacy this should not be an issue.
The house is indeed fully equipped and it is a lovely place to spend time with family and friends. It is also close to a lot of fun and beautiful places( which we have visited)
But our experience with the owner...-_-