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NH Collection Palacio de Burgos

4.0 star property
Guests enjoy local cuisine at Rincon de la Merced restaurant and explore the surrounding shopping district from this centrally located hotel.

Choose dates to view prices

NH Collection Palacio de Burgos, in a vibrant shopping district, blends luxury with practicality. It features the Rincon de la Merced restaurant, an on-site gym, dry cleaning/laundry services, free in-room WiFi, meeting spaces, and tour assistance from staff.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym
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About this property

NH Collection Palacio de Burgos

  • Upscale hotel in a shopping district
  • Take advantage of dry cleaning/laundry services, a bar, and a gym at NH Collection Palacio de Burgos. The on-site local cuisine restaurant, Rincon de la Merced, offers lunch, dinner, and kids' meals. In addition to a 24-hour business center, guests can connect to free in-room WiFi.
  • Additional perks include:
    • Buffet breakfast (surcharge), self parking (surcharge), and a 24-hour front desk
    • 5 meeting rooms, smoke-free premises, and a banquet hall
    • A water dispenser, a front-desk safe, and laundry services
    • Guest reviews give top marks for the helpful staff
  • Room features
  • All 110 rooms include comforts such as 24-hour room service and pillow menus, as well as perks like free WiFi and air conditioning.
  • Extra amenities include:
    • Reusable coffee/tea filters, recycling, and LED light bulbs
    • Bathrooms with eco-friendly toiletries and tubs or showers
    • Plasma TVs with satellite channels
    • Eco-friendly cleaning products, electric kettles, and daily housekeeping

Awards and affiliations

  • Eco-Certified Property
  • This property participates in Bioscore Sustainability, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight

Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 35 per pet, per night

Service animals are welcome, and are exempt from fees

Welcoming dogs and cats only

2 total (up to 55 lbs per pet)

Children and extra beds

Children are welcome

Rollaway/extra beds are available for EUR 35 per night

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately EUR 22.90 for adults and EUR 12.15 for children
  • Covered self parking fee: EUR 22 per day
  • Pet fee: EUR 35 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: EUR 35 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, and a security system

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Only registered guests are allowed in the guestrooms
Parking height restrictions apply

Frequently asked questions

Is NH Collection Palacio de Burgos pet-friendly?

Yes, this hotel allows cats and dogs (limit 2 total) with a maximum weight of up to 55 lbs per pet. There's a fee of EUR 35 per pet, per night. Service animals are exempt from fees.

How much does it cost to stay at NH Collection Palacio de Burgos?

As of May 21, 2026, prices found for a 1-night stay for 2 adults at NH Collection Palacio de Burgos on Jun 4, 2026 start from CA $172, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking?

Self parking is available for EUR 22 per day. Limited spots are available.

What time is check-in at NH Collection Palacio de Burgos?

Check-in start time: 3:00 PM; Check-in end time: midnight.

What time is check-out at NH Collection Palacio de Burgos?

Check-out is at noon.

Where is NH Collection Palacio de Burgos located?

Located in the heart of Burgos, this hotel is steps from La Merced Church, Burgos Teatro Principal, and Arco de Santa Maria. Burgos Cathedral and Museo de Burgos are also within 5 minutes. Burgos Station is 9 minutes by foot.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

9.2

Wonderful

9.4

Cleanliness

9.6

Location

9.0

Staff & service

9.2

Property conditions & facilities
Rating 10 - Excellent. 663 out of 982 reviews
Rating 8 - Good. 233 out of 982 reviews
Rating 6 - Okay. 50 out of 982 reviews
Rating 4 - Poor. 22 out of 982 reviews
Rating 2 - Terrible. 14 out of 982 reviews

Reviews

Verified

10/10 Excellent

Rodolfo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service. Beautiful restaurant.
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great parking and location, staff friendly and hotel clean and comfortable, lovely breakfast.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Alexandra

Liked: Cleanliness, amenities, property conditions & facilities
Very nice hotel, good size bedrooms, clean, staff very helpful, bar service excellent, location can not be better, will come back for sure!!
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Darryl

Liked: Cleanliness, amenities, property conditions & facilities
Lovely hotel with good staff and amenities
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities
Pristine hotel with a fantastic room.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Cesar A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel with great location. Breakfast was excellent.
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Adam

Liked: Staff & service, amenities, property conditions & facilities
This has been a great stay! The property is amazing and the staff is very professional. Would definitely stay here again.
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Edna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent restaurant
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

ricardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, quiet and pretty rooms Staff was very nice and helpful. Hotel has great location
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

judith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful stay in a convenient location
Stayed 2 nights in Jun 2025
Verified

10/10 Excellent

MARCELLA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel, the location is perfect!
Stayed 1 night in Jan 2025
Verified

10/10 Excellent

Esteban

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel! Perfect location
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

N. Fleetwood

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 1 night in May 2025
Verified

10/10 Excellent

Ecaterini

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was located right across from the old Part of the city an easy walk to the cathedral. Room were spacious and comfortable
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Cody

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning property. Room was clean and comfortable. Staff was extremely helpful and kind. Easily walkable to all the sights.
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Julian Leon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay, very nice people
Stayed 1 night in May 2024
Verified

10/10 Excellent

Lisette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, big room, nice bathroom
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Jemmel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect location

Spacious, comfortable room Great location Highly recommend this hotel.
Stayed 2 nights in Apr 2025
Verified

10/10 Excellent

Elena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great hotel in the amazing city of Burgos. The room was clean, breakfast was good with plenty of options, staff was super helpful. I would highly recommend.
Stayed 1 night in Aug 2025
Verified

6/10 Okay

Jason

Liked: Cleanliness, staff & service
Rooms a bit dated and air conditioning didn’t work properly so was very warm and difficult to sleep. Gym is ok but could benefit from some exercise/yoga mats. Breakfast was very nice.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good location and easy to find by car.

Great location across the river from the cathedral and old town. Plenty of bars and restaurants within walking distance.
Stayed 1 night in Apr 2025
Verified

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel with great service
Stayed 1 night in Oct 2024
Verified

10/10 Excellent

lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful and more than what I expected. Can’t wait to check in again.
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with excellent breakfast. Easy walk across the river to the medieval town and cathedral.
Stayed 2 nights in Sep 2024
Verified

8/10 Good

Matthew

Liked: Cleanliness, amenities, property conditions & facilities
Great location for visiting the highlights of Burgos and close to the bus station. Brekfast was good.
Stayed 1 night in Jun 2024