Forfaits vacances – Browntown

Très joli hôtel

Nous avons passé un excellent séjour à l’Hotel Riu Plaza Chicago. Tout était parfait, de notre arrivée jusqu’à notre départ. Le personnel était accueillant, professionnel et toujours disponible. L’emplacement de l’hôtel est idéal, très pratique pour visiter Chicago et proche de tout. La chambre était impeccable, confortable et très propre. Nous avons également beaucoup apprécié le petit déjeuner, très varié et de grande qualité, avec beaucoup de choix pour tous les goûts. Un vrai plus également : le bar sur le rooftop, qui offre une magnifique vue sur Chicago. C’était un endroit parfait pour se détendre et profiter de la ville. Nous recommandons cet hôtel sans hésitation et y reviendrons avec plaisir lors d’un prochain séjour à Chicago.

The suite is just great with a balcony, lots of room, everything is completely new, clean and impeccable. The city center around Kinzie Street is a 7 minutes walk away!

We stayed here for four nights, and while the location was convenient, the overall experience was disappointing. One of the biggest surprises was that when I asked to have our room serviced after the second night, I was told it would cost an additional $35. When I book a hotel, I expect basic housekeeping to be included, especially during a multi-night stay. The hotel also charges a $50 daily resort fee, but there didn’t seem to be any meaningful amenities to justify it. It felt like an unnecessary extra charge. The room itself had some issues as well. The bathroom door didn’t fully close or lock, which made it difficult to have any privacy. There was also no body lotion provided, which is a small touch but something I generally expect from a hotel. Another concern was staffing. There only seemed to be staff available for a few hours each day, so if you needed assistance in the evening or overnight, it wasn’t clear who you could contact. On our departure day, there was also no one available to store our luggage, which made it inconvenient to enjoy the city before our flight. The location was definitely the best part of our stay, but between the unexpected housekeeping charge, the high resort fee with few benefits, lack of privacy in the room, minimal staffing, and limited guest services, I wouldn’t choose to stay here again.