Bengough Vacation Packages

The hotel is lovely, despite its downtown location. It was loud with lots of traffic outside, but the room was comfortable and clean. The hotel does not allow you to check in without a credit card, however, and does not have the option to pay a cash deposit. Every other hotel we've stayed in across Canada allows this (not everyone has credit cards). The front desk agent was rude when we asked about it, and even worse when I asked if she could call someone. She paged another department instead of calling the manager (we could hear it through the phone), and told us she got voicemail. When we asked if she could try again because we had been on the road for 8 hours with a 9-month-old and really just wanted to get this sorted out, she slapped the manager's card on the desk and said to call him ourselves. Eventually we used a relatives credit card for the deposit, which we should not have had to do. The employee was correct in telling us the policy, but the way she handled it was extremely rude.

Value for money can’t be beat. Property was super clean and the restaurant next-door was great.

Breakfast area was well laid out. Coffee was good. The only breakfast item we didn’t care for was the scrambled eggs. They may have been the ‘instant’ type.

Security to the office kind of weird, a small drive through office window where you do your reservations. The air conditioner a poor way settings. No continuous air flow.

Although the hotel was under renovation, the staff were incredible and accommodating. We wanted to swim again in the morning, after breakfast, before check out, but we saw a pool maintenance sign. I asked about it, and it seemed like while we loaded the car, they requested the maintenance person to come back at 11 when we were gone. It was nice to get to soak in the hot tub again before another day of driving.