Baie Conception

No hot water in the room. Had to take shower at the spa. Maintainance called upon arrival and when they came the same night, they stated it would be hot water to shower within 20 minutes and it was not. We had to go to the spa and shower due to no hot water in the room. They they again right before check out.and it was working. Also we did not receive expected welcome gift until stated not receiving right before check out. Then handed to us at check out. Paid for late checkout but got locked out. It would have been ok if the young lady at the front desk would not have been so dismissal.

Pour le prix, c’est vraiment un endroit qui en vaut la peine. Mon seul bémol est l’absence de plage baignable et la nécessité de signer une facture pour toutes les consommations, ce qui rend l’expérience moins fluide. Les repas dans les restaurants sont équivalents ou supérieurs à ce qu’on peut attendre d’un « tout inclus » de ce type, à l’exception peut-être du « meilleur » restaurant qui s’est avéré décevant. Le service est d’une très grande qualité, le personnel aimable, avenant, cordial. La propreté des lieux est supérieure à ce qu’on trouve dans 90% des établissements en Amérique du Nord.

Overall customer service was unsatisfactory. Staff wasn’t very helpful only a handful were nice and friendly. I wouldn’t recommend this place. I would look into other places that have better service and value for the price we paid.