Title: Resort Hotel Alex - Latest Reviews, Deals & Photos 2026 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&selected=1107415&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Resort Hotel Alex Skiers enjoy direct slope access and international dining at this Zermatt retreat, where spa treatments and pool relaxation create the perfect après-ski experience ## Photo gallery for Resort Hotel Alex ![Front of property - Resort Hotel Alex (Zermatt)](https://images.trvl-media.com/lodging/2000000/1110000/1107500/1107415/42d7dd7f.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Indoor spa tub - Resort Hotel Alex (Zermatt)](https://images.trvl-media.com/lodging/2000000/1110000/1107500/1107415/a6e31089.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Front of property - Resort Hotel Alex (Zermatt)](https://images.trvl-media.com/lodging/2000000/1110000/1107500/1107415/4bb7d6c6.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lounge - Resort Hotel Alex (Zermatt)](https://images.trvl-media.com/lodging/2000000/1110000/1107500/1107415/2fd8f224.jpg?impolicy=resizecrop&rw=297&ra=fit) ![International cuisine - Resort Hotel Alex (Zermatt)](https://images.trvl-media.com/lodging/2000000/1110000/1107500/1107415/6c6dc9d3.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Resort Hotel Alex in central Zermatt offers ski-in/ski-out convenience and an international restaurant. Guests can enjoy hot stone massages, racquetball, or relax by the pool. Attentive staff arranges bike rentals and activities, perfect for families. ## Reviews 9.4 Exceptional ## Popular amenities - Hot tub - Free WiFi - Restaurant ## Room options ### Check availability for these dates Tonight [Feb. 28 - Mar. 1](https://www.expedia.ca/Hotel-Search?startDate=2026-02-28&endDate=2026-03-01&selected=1107415&PinnedHotelID=1107415&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-28&endDate=2026-03-01&selected=1107415&PinnedHotelID=1107415&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Mar. 1 - Mar. 2](https://www.expedia.ca/Hotel-Search?startDate=2026-03-01&endDate=2026-03-02&selected=1107415&PinnedHotelID=1107415&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-01&endDate=2026-03-02&selected=1107415&PinnedHotelID=1107415&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Mar. 6 - Mar. 8](https://www.expedia.ca/Hotel-Search?startDate=2026-03-06&endDate=2026-03-08&selected=1107415&PinnedHotelID=1107415&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-06&endDate=2026-03-08&selected=1107415&PinnedHotelID=1107415&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Mar. 13 - Mar. 15](https://www.expedia.ca/Hotel-Search?startDate=2026-03-13&endDate=2026-03-15&selected=1107415&PinnedHotelID=1107415&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-13&endDate=2026-03-15&selected=1107415&PinnedHotelID=1107415&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 6 of 6 rooms ### View all photos for Classic Double or Twin Room ![Classic Double or Twin Room](https://images.trvl-media.com/lodging/2000000/1110000/1107500/1107415/a415d7fe.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Classic Double or Twin Room 8.8 Excellent 6 reviews ### Highlights Heating Connecting rooms available Flat-screen TV Hypo-allergenic bedding Sofa bed Blackout drapes/curtains Premium bedding Separate bedroom - Mountain view - 247 sq ft - 1 bedroom - Sleeps 2 - 1 King Bed ### View all photos for Deluxe Double or Twin Room ![Deluxe Double or Twin Room](https://images.trvl-media.com/lodging/2000000/1110000/1107500/1107415/7d7b3d07.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Double or Twin Room 8.0 Very good 2 reviews ### Highlights Separate sitting area Heating Connecting rooms available Free cribs/infant beds Flat-screen TV Hypo-allergenic bedding Sofa bed Blackout drapes/curtains - Mountain view - 355 sq ft - 1 bedroom - Sleeps 2 - 1 King Bed ### View all photos for Classic Single Room ![Classic Single Room](https://images.trvl-media.com/lodging/2000000/1110000/1107500/1107415/61bc6f5b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Classic Single Room 8.8 Excellent 11 reviews ### Highlights Heating Connecting rooms available Flat-screen TV Hypo-allergenic bedding Premium bedding Sofa bed Separate bedroom Blackout drapes/curtains - Mountain view - 194 sq ft - Sleeps 1 - 1 Twin Bed ### View all photos for Deluxe Suite ![Deluxe Suite](https://images.trvl-media.com/lodging/2000000/1110000/1107500/1107415/559dcc8f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Suite ### Highlights Balcony Separate sitting area Fireplace Heating Connecting rooms available Free cribs/infant beds Flat-screen TV Hypo-allergenic bedding - Mountain view - 592 sq ft - 1 bedroom - Sleeps 2 - 1 King Bed ### View all photos for Classic Junior Suite ![Classic Junior Suite](https://images.trvl-media.com/lodging/2000000/1110000/1107500/1107415/883fc0dd.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Classic Junior Suite 10.0 Exceptional 1 review ### Highlights Balcony Separate sitting area Heating Connecting rooms available Free cribs/infant beds Flat-screen TV Hypo-allergenic bedding Premium bedding - Mountain view - 431 sq ft - 1 bedroom - Sleeps 3 - 1 King Bed ### View all photos for Budget Standard Zimmer ![Budget Standard Zimmer](https://images.trvl-media.com/lodging/2000000/1110000/1107500/1107415/1fbac9fe.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Budget Standard Zimmer ### Highlights Heating Connecting rooms available Flat-screen TV Hypo-allergenic bedding Blackout drapes/curtains Premium bedding Separate bedroom Hair dryer - 1 bedroom - Sleeps 2 - 2 Twin Beds ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FZermatt-Hotels-Resort-Hotel-Alex.h1107415.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FZermatt-Hotels-Resort-Hotel-Alex.h1107415.Hotel-Information) ## About the area Located in Zermatt City Centre, a neighborhood in Zermatt, Resort Hotel Alex is near a train station and in the mountains. Zermatt-Matterhorn Ski Paradise and Breuil-Cervinia Ski Area are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Matterhorn. Enjoy the area's slopes with cross-country skiing and downhill skiing, and don't miss out on the ice skating and sledding. [Visit our Zermatt travel guide](https://www.expedia.ca/Zermatt.dx4300) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C46.02342%2C7.74677&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=6C9H84x7ok9HPb0QMEI9UKXs1nw=) Bodmenstrasse 12, Zermatt, VS, 3920 ### What's nearby - ![This photo is taken from the Riedweg. It's great for sunset and blue hour photos since it allows to frame both the village and the Matterhorn.](https://images.trvl-media.com/place/4300/9f377b52-3957-4a02-bfc7-b112c38ffe80.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Zermatt-Matterhorn Ski Paradise 1 min walk \- 0.0 km - ![#Contest #Matterhorn #Zermatt #Switzerland #Suisse#Schweiz #HeavenonEarth #Culture](https://images.trvl-media.com/place/4300/75e47df8-32d9-4257-a27c-f3c2f5e930be.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Zermatt - Furi 5 min walk \- 0.4 km - Zermatt Visitor Center 2 min walk \- 0.2 km - Matterhorn Museum 5 min walk \- 0.4 km - Zermatt–Sunnegga Funicular 6 min walk \- 0.6 km ### Getting around - Zermatt Gornergratbahn Station 3 min walk - Geneva International Airport (GVA) 162 min drive ### Restaurants - Walliserkanne 3 min walk - McDonald's 1 min walk - Le Petit Royal 1 min walk - Restaurant Derby 2 min walk - Golden India 2 min walk ## About this property ### Resort Hotel Alex Luxury family-friendly hotel near Zermatt-Matterhorn Ski Paradise Consider a stay at Resort Hotel Alex and take advantage of a free breakfast buffet, a terrace, and a garden. Hit the slopes at this hotel offering ski-in/ski-out access, ski passes, and ski storage. Indulge in a manicure/pedicure, a body scrub, and a massage at Alex Spa, the onsite spa. The on-site restaurant, Alex Grill, features international cuisine. Yoga classes are offered at the health club; the property also has a playground, an arcade/game room, and a library. In addition to dry cleaning/laundry services and a bar, guests can connect to free in-room WiFi. Additional perks include: - An indoor pool along with sun loungers - Bike rentals, an indoor tennis court, and babysitting (surcharge) - A billiards/pool table, luggage storage, and smoke-free premises - Tennis lessons on site, ATM/banking services, and a front-desk safe - Guest reviews give top marks for the helpful staff Room features All 85 rooms feature comforts such as premium bedding and laptop-compatible safes, as well as perks like free WiFi and bathrobes. Other conveniences in all rooms include: - Bathrooms with free toiletries and hair dryers - Flat-screen TVs with cable channels - Electric kettles, heating, and daily housekeeping ## Similar properties ![Front of property - evening/night](https://images.trvl-media.com/lodging/75000000/74820000/74814500/74814436/ae654baa.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Tannenhof Zermatt City Centre - Breakfast included - Pet friendly - Free WiFi - Restaurant 9.6 Exceptional 353 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-14&endDate=2026-03-15&selected=74814436&PinnedHotelID=74814436&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor spa tub](https://images.trvl-media.com/lodging/1000000/980000/971800/971759/907600a1.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Wellness Hotel Alpenhof Zermatt - Pool - Hot tub - Breakfast included - Spa 9.6 Exceptional 633 reviews CA $945 CA $996 total includes taxes & fees Mar 25 - Mar 26 [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-25&endDate=2026-03-26&selected=971759&PinnedHotelID=971759&HadPinnedHotel=true®ionId=-1&adults=2) ![Front of property](https://images.trvl-media.com/lodging/5000000/4530000/4521400/4521379/4b2a4645.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Backstage Boutique SPA Hotel Zermatt City Centre - 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Breakfast included - Pet friendly - Free WiFi - Restaurant 9.4 Exceptional 1,000 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-14&endDate=2026-03-15&selected=6164076&PinnedHotelID=6164076&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/2000000/1100000/1093700/1093647/7f11a3f8.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Pollux Zermatt City Centre - Breakfast included - Spa - Free WiFi - Restaurant 9.6 Exceptional 284 reviews CA $683 CA $723 total includes taxes & fees Mar 6 - Mar 7 [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-06&endDate=2026-03-07&selected=1093647&PinnedHotelID=1093647&HadPinnedHotel=true®ionId=-1&adults=2) ![Indoor pool](https://images.trvl-media.com/lodging/2000000/1100000/1093700/1093617/57f973d8.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Tradition Julen Hotel Zermatt - Pool - Breakfast included - Spa - Pet friendly 9.8 Exceptional 205 reviews CA $895 CA $944 total includes taxes & fees Mar 31 - Apr 1 [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-31&endDate=2026-04-01&selected=1093617&PinnedHotelID=1093617&HadPinnedHotel=true®ionId=-1&adults=2) [Compare similar properties](/Hotel-Search?startDate=2026-03-14&endDate=2026-03-15&selected=1107415&PinnedHotelID=1107415&HadPinnedHotel=true®ionId=-1&adults=2&comparePropertyIds=1107415,74814436,971759,4521379,9789864) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi and wired internet ### Parking and transportation - No onsite parking available ### Food and drink - Free buffet breakfast available daily 7:00 AM to 10:00 AM - A bar/lounge - A restaurant - Snack bar/deli ### Restaurants on site - Alex Grill - Bodega Bacchus ### Things to do - Arcade/game room - Bicycle rentals - Billiards/pool table - Full-service spa - Health club - Hot tub - Indoor pool - Indoor tennis court - Library - Playground - Sauna - Ski passes - Ski storage - Ski-in/ski-out access - Steam room - Tennis lessons - Yoga classes ### Family friendly - Arcade/game room - Babysitting (surcharge) - Indoor pool - Laundry facilities - Playground - Snack bar/deli ### Conveniences - ATM - Laundry facilities - Limited-hour front desk - Luggage storage - Safe at front desk - Vending machine ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Tour and ticket assistance - Turndown service ### Business services - 2,153 square feet of conference space - Business center - Meeting rooms ### Outdoors - Garden - In the mountains - Pool loungers - Terrace ### Full-service spa - 2 treatment rooms - Body scrubs - Body wraps - Facials - Hot stone massages - Hot tub - Manicures/pedicures - Reflexology - Sauna - Spa open daily - Sports massages - Steam room - Turkish bath ### Accessibility - Elevator ### More - 4 floors - Banquet hall - Smoking not allowed - Traditional architecture ## Room amenities ### Bedroom - Blackout drapes - Hypo-allergenic bedding - Premium bedding ### Bathroom - Bathrobes - Free toiletries - Hair dryer - Slippers - Towels provided ### Entertainment - Flat-screen TV with cable channels ### Food and drink - Coffee/tea maker - Electric kettle - Limited room service ### More - Connecting rooms available - Desk - Heating - Laptop-compatible safe - Phone ## Policies ### Check-in Check-in start time: 3:00 PM; Check-in end time: 11:00 PM Contactless check-in available Late check-in subject to availability Minimum check-in age: 18 ### Check-out Check-out before 11 AM Contactless check-out available ### Special check-in instructions The front desk is open daily from 6:30 AM - 11 PM Front desk staffed during limited hours For any questions, please contact the property using the information on the booking confirmation Information provided by the property may be translated using automated translation tools Zermatt is in a car-free zone and can be reached only by train. ### Renovations and closures The property is closed during October and November. ### Access methods Front desk (limited hours) ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome Rollaway/extra beds are available for CHF 155.0 per day ### Property payment types ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age. We have included all charges provided to us by the property. ### Optional extras - Rollaway bed fee: CHF 155.0 per day The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards, and cash This property reserves the right to pre-authorize the guest's credit card prior to arrival. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property ### We should mention The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation No pets and no service animals are allowed at this property ### National rating Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 star Superior and is displayed on this page as 4.5 stars. ### Property is also known as Alex Zermatt Hotel Alex Hotel Alex Zermatt Resort Hotel Alex Zermatt Alex Hotel Zermatt Resort Hotel Alex Resort Hotel Alex Hotel Resort Hotel Alex Zermatt Resort Hotel Alex Hotel Zermatt ## Frequently asked questions ### Does Resort Hotel Alex have a pool? ### How much does it cost to stay at Resort Hotel Alex? ### Is Resort Hotel Alex pet-friendly? ### How much is parking? ### What time is check-in at Resort Hotel Alex? ### What time is check-out at Resort Hotel Alex? ### Where is Resort Hotel Alex located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Resort Hotel Alex Reviews 9.4 ### Exceptional All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 9.6 Cleanliness ### 9.6 Location ### 9.4 Staff & service ### 9.2 Property conditions & facilities 10 - Excellent 196 8 - Good 53 6 - Okay 10 4 - Poor 3 2 - Terrible 5 ## Reviews ### 10/10 Excellent #### fred Jan 5, 2026 Liked: Cleanliness, amenities, property conditions & facilities Great Hotel with easy walk to the train station Staff very friendly and food great Highly reccomend ##### fred Stayed 1 night in Dec 2025 ### 10/10 Excellent #### Zach Feb 1, 2026 Liked: Cleanliness, amenities, property conditions & facilities Superb service. Excellent resort. Amazing pool and hot tub. Great food. Perfect proximity to many downtown activities. ##### Zach Stayed 5 nights in Jan 2026 ### 10/10 Excellent #### Erika Dec 14, 2025 Liked: Cleanliness, amenities, property conditions & facilities They upgraded my room to a mountain view room. Excellent location! ![](https://a.travel-assets.com/ugc/hotel-reviews/65425084-c441-4d5c-91b8-d2ffb736b4c8-1765711381825.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Erika Stayed 2 nights in Dec 2025 ### 10/10 Excellent #### James A. Jan 26, 2026 Liked: Cleanliness, amenities, property conditions & facilities Spotless room! very friends staff and an authentic warm cozy vibe. I would 100% return to this hotel. If people call this “outdated”. do NOT listen to them. This place is such a vibe 100/10 ![](https://a.travel-assets.com/ugc/hotel-reviews/c3619d6a-ebf0-4851-bdec-67ebf2a6eeec-1769426284736.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/7de5c1e8-eea2-4d15-8fb0-a6e2ea5a4e6f-1769426291272.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/ce41dc53-435a-4b33-8824-1db117169004-1769426298854.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### James A. Stayed 5 nights in Jan 2026 ### 10/10 Excellent #### chris May 18, 2025 Liked: Amenities, property conditions & facilities Stunning facilities, pool area beaitiful. Staff very friendly. Loved it. ##### chris Stayed 2 nights in May 2025 ### 10/10 Excellent #### Jason Mar 17, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Idyllic Swiss Hotel Great location and service! Very beautiful, authentic decor. We loved the food at the bar and restaurant. Would love to stay again! ##### Jason Stayed 2 nights in Mar 2025 ### 10/10 Excellent #### dave Dec 9, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Friendly staff and excellent food ##### dave Stayed 2 nights in Dec 2023 ### 10/10 Excellent #### dave Dec 17, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Friendly and perfect facilities ##### dave Stayed 1 night in Dec 2024 ### 10/10 Excellent #### Ryan May 31, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The Hotel Alex is the perfect place to stay in Zermatt, Switzerland. Highly recommended to get a room with a balcony and view. ##### Ryan Stayed 2 nights in May 2024 ### 10/10 Excellent #### Robert Apr 11, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities A top class property. Fantastic service and attention to detail. Great food on the half board option. Brilliant amenities. Friendly and helpful staff. ##### Robert Stayed 8 nights in Mar 2025 ### 10/10 Excellent #### Ruth Jan 15, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Next to the train station, great amenities, and walking distance or bus to Sunnegga ski gondola. ##### Ruth Stayed 2 nights in Jan 2024 ### 10/10 Excellent #### Berat Mar 11, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very close to the Train Station, was offered a shuttle to the hotel, that was great convenience with the number of luggage we had. Thank you! ##### Berat Stayed 2 nights in Mar 2025 ### 8/10 Good #### Christian Mar 17, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great Hotel in a Great Location The property is in a central and very convenient location. It’s less than a 5-minute walk from the train station. The staff was great and helpful. The room was a bit too warm for my liking but not a huge deal. Overall, a solid property. ![View from my balcony ](https://a.travel-assets.com/ugc/hotel-reviews/62FF028DB07BA92E27F370837C8F4E5740576D051742236095121.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/A3F282E8E76BCA0D0DFB47B3A78ADB6AE25A84EB1742236094885.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/B01EF5F4C04334EFFABF16C6A395E5D13FEC4A1E1742236095590.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Christian Stayed 2 nights in Mar 2025 ### 10/10 Excellent #### Mun Ho Jan 25, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Location was super accessible from main stations, views from higher level rooms was fabulous! Breakfast staff was cheerful and accommodating. Highly recommend, will book again when in Zermatt! ##### Mun Ho Stayed 2 nights in Jan 2024 ### 10/10 Excellent #### Eric Aug 30, 2024 Liked: Amenities, property conditions & facilities Loved having a steam bath in my room! And the views from the balcony were amazing! ##### Eric Stayed 2 nights in Aug 2024 ### 10/10 Excellent #### Richard Mar 1, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Good facilities including pool and spa. Friendly Staff. Close to Gornergrat railway station for access to ski slopes. ##### Richard Stayed 4 nights in Feb 2024 ### 10/10 Excellent #### Joseph Jul 7, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities We loved the amenities offered at the hotel. The decor around the entire hotel was unique and perfect for this location. Our room was very comfortable and exceeded our expectations. The bathroom was the cleanest I’ve seen at a hotel and we travel a lot. We would definitely stay here again! ##### Joseph Stayed 2 nights in Jul 2024 ### 10/10 Excellent #### James Mar 25, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great place to stay in Zermatt. Very comfortable feel. It checks all the boxes. Ski lockers with helmet and glove dryers. Tennis and squash. Nice spa facility. And I dare you not to gain weight at the breakfast. ##### James Stayed 7 nights in Mar 2025 ### 10/10 Excellent #### steve Aug 14, 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Zermatt in the Summer - Excellent The Alex is a traditional hotel, it is good in the heat of the summer so it must be great for the winter snow season. Very convenient for the station being only 150M to psh the cases. ##### steve Stayed 2 nights in Aug 2023 ### 8/10 Good #### chip Jan 9, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Eclectic hotel with very friendly staff that helped with everything we needed and very close to the train station. Walkable with luggage but only if needed. They provide a free taxi to and from the station. ##### chip Stayed 4 nights in Jan 2024 ### 10/10 Excellent #### James Mar 31, 2024 Liked: Cleanliness, staff & service, property conditions & facilities I throughly enjoyed my stay at the Alex. Staff was more than friendly and accommodating, the facilities are immaculately clean and the room and property had everything I wanted in a hotel. The Ski room with heated boot and glove warmers in my private locker were a fantastic add that I wasn’t aware of. Sofi and the staff were very friendly. Everything is walkable from this location, including the train. I would definitely stay here again. Thank you!! ##### James Stayed 7 nights in Mar 2024 ### 10/10 Excellent #### Dione Jul 7, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Highly recommended We stayed at the Alex Hotel in to celebrate a special occasion, and we couldn't have asked for a better experience. Upon arrival, we were pleasantly surprised with an upgrade, making our stay even more memorable. The hotel itself is beautiful, exceptionally clean, and incredibly comfortable. The staff went above and beyond to make our stay perfect, with special thanks to Thomas, who was very welcoming upon check-in. The restaurant is outstanding and the food is delicious. We will definitely be returning. Highly recommended! ##### Dione Stayed 1 night in Jul 2024 ### 8/10 Good #### Mary Jul 26, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This property has a lot of charm even though it's an older property. It can be fairly noisy since it is older, but it has so much character and is in a great area. The hotel bar was a favorite at the end of the day before heading to dinner and even a place for a night cap. The bartender from Italy (i forgot his name) was attentive and fun. This place apparently gets extremely lively during ski season. My room was originally right by the elevator and they were able to accommodate me to a more quiet room which was nice. I had booked a small room, which was quaint, but clean and comfortable. It is walkable to all the attractions and to the gondola to the Matterhorn. I would stay here again. ##### Mary Stayed 1 night in Jul 2024 ### 10/10 Excellent #### Douglas Feb 23, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities We came to Zermatt last year and wanted to stay at Hotel Alex but others in the group did not and we ended up staying elsewhree at a nice place with no restaurant or gym but near the Matterhorn Express lift. This year after a group trip fell through we decided to give the Hotel Alex a try. It a much better experience in Zermatt. The location is perfect, right next to the train station and the coop is right across the street. The gym was great and I am a non skier so used it often. The vibe of the hotel is great. The staff are all wonderful, like you kind of expect from a family owned hotel. The restaurant for half board in the evening was amazing. You can add it for a reasonable fee each day and go out if you dont like the menu of the half board. The food at dinner was overall wonderful. The Raclette on Monday was a treat as was the desert buffet one day. The half board portions are fine and can enjoy multiple courses. Their wine list is extensive. I highly recommend the Hotel Alex. It was a great week in Zermatt. ##### Douglas Stayed 7 nights in Jan 2025 ### 2/10 Terrible #### Kevin Mar 24, 2025 Disliked: Cleanliness, staff & service This was the worst hotel experience I've had in 50 years. The hotel is OK at best. The real issue is after we checked in and we're given our room, it was small, dirty and outdated. We look at other hotels in Zermatt and decided we wanted to change given this was a special vacation for us. Hotel Alex owners offered zero flexibility with their cancelation policy and charged us the full value for our entire stay ($1,800 USD). We were asking for a fair compromise, not a full refund. We left after 1 night. AMEX and Expedia were unable to help us due to their archaic policies. DO NOT BOOK here unless you are willing to live with what you get upon arrival. The staff, besides the owners (husband and wife) were all very nice. The husband Rene wouldn't return my phone calls or speak with me at all. So sad that there is such greed in the world. ##### Kevin Stayed 3 nights in Feb 2025 ## Expedia's Latest Trends ### Hotels > [Boutique Hotels in Northampton](https://www.expedia.ca/Northampton-Hotels-Boutique-Hotel.0-0-d9187-tBoutiqueHotel.Travel-Guide-Filter-Hotels) > > [Hotels in Dirol](https://www.expedia.ca/Dirol-Hotels.d6199679.Travel-Guide-Hotels) > > [Lake Hotels in Ottawa](https://www.expedia.ca/Ottawa-Hotels-Lake-Hotels.0-0-d178296-tLakeHotels.Travel-Guide-Filter-Hotels) > > [Hotels in Portonovo](https://www.expedia.ca/Portonovo-Hotels.d6342175.Travel-Guide-Hotels) > > [Hotels in Lonavala](https://www.expedia.ca/Lonavala-Hotels.d6128771.Travel-Guide-Hotels) > > [Hotels with Waterslides in Dartmouth](https://www.expedia.ca/Dartmouth-Hotels-Hotels-With-Waterslides.0-0-d7560-tHotelswithWaterslides.Travel-Guide-Filter-Hotels) > > [Lodges Hecla](https://www.expedia.ca/Hecla-Lodges.d3000456337-aaLodges.Travel-Guide-Accommodation) > > [Boutique Hotels in Banana River Estates](https://www.expedia.ca/Banana-River-Estates-Cape-Canaveral-Hotels-Boutique-Hotel.0-n553248635976470122-0-tBoutiqueHotel.Travel-Guide-Filter-Hotels) > > [Euphoria Hotel & Suites by House 9](https://www.expedia.ca/Lagos-Hotels-Euphoria-Hotel-Suites-By-House-9.h102612085.Hotel-Information) > > [Pet-friendly Hotels in Bracebridge](https://www.expedia.ca/Bracebridge-Hotels-Pet-Friendly-Hotel.0-0-d59252-tPetfriendlyHotel.Travel-Guide-Filter-Hotels) > > [Hotels near Quebec General Hospital](https://www.expedia.ca/Quebec-General-Hospital-Hotels.0-l6242126-0.Travel-Guide-Filter-Hotels) > > [Hotels in Taman Lee Man](https://www.expedia.ca/Taman-Lee-Man-Hotels.d553248635976386080.Travel-Guide-Hotels) ### Flights > [Flights from Penticton (YYF) to Nelson (NSN)](https://www.expedia.ca/lp/flights/yyf/nsn/penticton-to-nelson) > > [Flights from Sidney (YYJ) to Whitehorse (YXY)](https://www.expedia.ca/lp/flights/yyj/yxy/victoria-to-whitehorse) > > [Flights from detroit metropolitan wayne county airport](https://www.expedia.ca/lp/airports/dtw/flights-from-detroit-metropolitan-wayne-county-airport) > > [Flights from New Delhi (DEL) to Fiumicino (FCO)](https://www.expedia.ca/lp/flights/del/fco/delhi-to-rome) > > [Flights from Québec City (YQB) to Mississauga (YYZ)](https://www.expedia.ca/lp/flights/yqb/yyz/quebec-to-toronto) > > [Flights from Singapore (SIN) to Hulhulé (MLE)](https://www.expedia.ca/lp/flights/sin/mle/singapore-to-male) > > [Flights from Prince Rupert (ZSW) to Queen Charlotte (ZQS)](https://www.expedia.ca/lp/flights/zsw/zqs/prince-rupert-to-queen-charlotte) ### Cars > [Click Rent Destinations In Bulgaria](https://www.expedia.ca/Click-Rent-Destinations-In-Bulgaria.d26-c1089.Car-Rental-Destination-Suppliers) > > [Car rentals in Delhi](https://www.expedia.ca/Car-Rentals-In-Delhi.d180000.Car-Rental-Guide) ### Packages > [Canadian War Museum](https://www.expedia.ca/Canadian-War-Museum-Lebreton-Flats.d6072513.Vacation-Attraction) > > [Bahamas Vacations](https://www.expedia.ca/Bahamas.d13.Destination-Travel-Guides) ### Vacation Rentals ### General > [Visit Kopaki](https://www.expedia.ca/Kopaki.dx692483623394410496)