Title: Hotel ZERMAMA Zermatt - Latest Reviews, Deals & Photos 2025 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hotel ZERMAMA Zermatt Art Deco hotel with a coffee shop and a restaurant ![Restaurant](https://images.trvl-media.com/lodging/2000000/1330000/1322100/1322100/37ad78bf.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Heated floors](https://images.trvl-media.com/lodging/2000000/1330000/1322100/1322100/8b2324c5.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Grand Double Room, Balcony](https://images.trvl-media.com/lodging/2000000/1330000/1322100/1322100/9ee0a90c.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior](https://images.trvl-media.com/lodging/2000000/1330000/1322100/1322100/e7b9873f.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Outdoor dining](https://images.trvl-media.com/lodging/2000000/1330000/1322100/1322100/1a776d68.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Nestled near the Matterhorn Glacier Ride, Hotel ZERMAMA Zermatt offers a haven for active travelers. Unwind on the tranquil terrace, indulge in archery or explore the art gallery and designer stores on site. With free in-room WiFi, a coffee shop/cafe and dry cleaning/laundry services available, this upscale hotel is perfect for relaxation and adventure alike - its helpful staff has left an impressive mark on previous guests. 9.6 Exceptional ## Popular amenities - - Bar - Room service - Housekeeping - Pet-friendly - Laundry ## Room options ### Check availability for these dates Tonight [Nov. 22 - Nov. 23](https://www.expedia.ca/Hotel-Search?startDate=2025-11-22&endDate=2025-11-23&selected=1322100&PinnedHotelID=1322100&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-22&endDate=2025-11-23&selected=1322100&PinnedHotelID=1322100&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Nov. 23 - Nov. 24](https://www.expedia.ca/Hotel-Search?startDate=2025-11-23&endDate=2025-11-24&selected=1322100&PinnedHotelID=1322100&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-23&endDate=2025-11-24&selected=1322100&PinnedHotelID=1322100&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Nov. 28 - Nov. 30](https://www.expedia.ca/Hotel-Search?startDate=2025-11-28&endDate=2025-11-30&selected=1322100&PinnedHotelID=1322100&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-28&endDate=2025-11-30&selected=1322100&PinnedHotelID=1322100&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Dec. 5 - Dec. 7](https://www.expedia.ca/Hotel-Search?startDate=2025-12-05&endDate=2025-12-07&selected=1322100&PinnedHotelID=1322100&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-05&endDate=2025-12-07&selected=1322100&PinnedHotelID=1322100&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds 3+ beds Showing 5 of 5 rooms ![Classic Twin Room, Balcony, Mountain View](https://images.trvl-media.com/lodging/2000000/1330000/1322100/1322100/cf874e1c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Classic Twin Room, Balcony, Mountain View 9.2 Wonderful 7 reviews ### Highlights Balcony Heating Free cribs/infant beds Hypo-allergenic bedding Premium bedding Separate bedroom Blackout drapes/curtains Private bathroom - 237 sq ft - Mountain view - Sleeps 3 - 2 Twin Beds ![Classic Single Room, Private Bathroom](https://images.trvl-media.com/lodging/2000000/1330000/1322100/1322100/c1abc9dc.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Classic Single Room, Private Bathroom 10.0 Exceptional 3 reviews ### Highlights Separate sitting area Heating Smart TV Hypo-allergenic bedding Blackout drapes/curtains Premium bedding Separate bedroom Private bathroom - 129 sq ft - Sleeps 1 - 1 Twin Bed ![Grand Double Room, Balcony](https://images.trvl-media.com/lodging/2000000/1330000/1322100/1322100/9ee0a90c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Grand Double Room, Balcony 10.0 Exceptional 4 reviews ### Highlights Balcony or patio Heating Hypo-allergenic bedding Blackout drapes/curtains Premium bedding Separate bedroom Private bathroom Heated bathroom floor - 291 sq ft - Sleeps 2 - 2 Twin Beds ![Balcony view](https://images.trvl-media.com/lodging/2000000/1330000/1322100/1322100/926ce9a7.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Classic Suite 10.0 Exceptional 2 reviews ### Highlights Balcony Separate sitting area Heating Free cribs/infant beds Hypo-allergenic bedding Premium bedding Separate bedroom Blackout drapes/curtains - 484 sq ft - 1 bedroom - Mountain view - Sleeps 4 - 2 Twin Beds and 1 Queen Sofa Bed ![Basic Double Room](https://images.trvl-media.com/lodging/2000000/1330000/1322100/1322100/bd833ebc.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Basic Double Room 9.2 Wonderful 7 reviews ### Highlights Heating Smart TV Hypo-allergenic bedding Blackout drapes/curtains Premium bedding Separate bedroom Private bathroom Heated bathroom floor - 183 sq ft - Sleeps 2 - 2 Twin Beds ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FZermatt-Hotels-Hotel-ZERMAMA-Zermatt.h1322100.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FZermatt-Hotels-Hotel-ZERMAMA-Zermatt.h1322100.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C46.02199%2C7.75129&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=r2AHyEkibckpW5l_zOQ8DjKOdGg=) Matterstrasse 23, Zermatt, VS, 3920 #### What's nearby - Zermatt-Matterhorn Ski Paradise - 1 min walk - 0.0 km - Zermatt–Sunnegga Funicular - 2 min walk - 0.2 km - Zermatt - Furi - 5 min walk - 0.4 km - Matterhorn Museum - 5 min walk - 0.4 km - Zermatt-Furi Gondola - 13 min walk - 1.1 km #### Getting around - Zermatt Gornergratbahn Station - 5 min walk - Sion (SIR) - 77 min drive #### Restaurants - ‪McDonald's - ‬6 min walk - ‪Restaurant Derby - ‬7 min walk - ‪Le Petit Royal - ‬6 min walk - ‪Golden India - ‬5 min walk - ‪Schweizerhof Kitchen - ‬6 min walk ## About this property ### Hotel ZERMAMA Zermatt Upscale hotel near Zermatt-Furi Gondola Located close to Matterhorn Glacier Ride and Klein Matterhorn Cable Car, Hotel ZERMAMA Zermatt provides a terrace, an art gallery on site, and designer stores on site. Active travelers can enjoy archery at this hotel. Stay connected with free in-room WiFi, and guests can find other amenities such as a coffee shop/cafe and dry cleaning/laundry services. Other perks include: - Cooked-to-order breakfast (surcharge), train station pick-up service, and free newspapers - Snow sports gear, a front-desk safe, and tour/ticket assistance - An elevator, smoke-free premises, and luggage storage - Guest reviews give top marks for the helpful staff Room features All guestrooms at Hotel ZERMAMA Zermatt offer comforts such as premium bedding and heated floors, as well as amenities like free WiFi and safes. Extra conveniences in all rooms include: - Free tea bags/instant coffee and electric kettles - Heated floors, rainfall showers, and hair dryers - Heated floors, cable channels, and heating ## Similar properties ![Exterior](https://images.trvl-media.com/lodging/2000000/1300000/1293500/1293496/9c55e0aa.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Chesa Valese Zermatt - Breakfast included - Spa - Free WiFi - Bar 9.8 Exceptional 174 reviews CA $342 CA $369 total includes taxes & fees Nov 25 - Nov 26 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-25&endDate=2025-11-26&selected=1293496&PinnedHotelID=1293496&HadPinnedHotel=true®ionId=-1&adults=2) ![Sauna, hot tub, steam room, Turkish bath, hot stone massages](https://images.trvl-media.com/lodging/7000000/6420000/6416300/6416247/e808dea3.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### BEAUSiTE Zermatt Zermatt - Pool - Hot tub - Breakfast included - Spa 9.8 Exceptional 462 reviews CA $620 CA $658 total includes taxes & fees Nov 23 - 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Nov 25 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-24&endDate=2025-11-25&selected=1093678&PinnedHotelID=1093678&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/2000000/1100000/1093700/1093647/7f11a3f8.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Pollux Zermatt City Centre - Breakfast included - Spa - Free WiFi - Restaurant 9.6 Exceptional 273 reviews CA $365 CA $393 total includes taxes & fees Nov 30 - Dec 1 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-30&endDate=2025-12-01&selected=1093647&PinnedHotelID=1093647&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/10000000/9790000/9789900/9789864/ba41f31d.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Alpenhotel Fleurs de Zermatt Zermatt - Pool - Breakfast included - Spa - Free WiFi 9.2 Wonderful 802 reviews CA $544 CA $579 total includes taxes & fees Dec 2 - Dec 3 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-02&endDate=2025-12-03&selected=9789864&PinnedHotelID=9789864&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transportation - No onsite parking available - Train station pick-up shuttle (surcharge) - Ski shuttle nearby ### Food and drink - Daily cooked-to-order breakfast available 7:00 AM to noon for a fee: CHF 15 to 30 per person - A bar/lounge - A coffee shop/cafe - A restaurant - Snack bar/deli ### Things to do - Archery - Art gallery - Designer stores - Ski passes - Ski storage - Snow sports gear - TV in common areas ### Family friendly - Laundry facilities - Snack bar/deli ### Conveniences - Free newspapers in lobby - Guidebooks - Laundry facilities - Limited-hour front desk - Lockers - Luggage storage - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Porter/bellhop - Tour and ticket assistance ### Outdoors - In the mountains - Terrace ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Elevator - Handrails in stairways - In-room roll-in shower - Stair-free path to entrance - Well-lit path to entrance - Wheelchair accessible (may have limitations) - Wheelchair-accessible business center - Wheelchair-accessible concierge desk - Wheelchair-accessible lounge - Wheelchair-accessible path to elevator - Wheelchair-accessible public washroom - Wheelchair-accessible registration desk - Wheelchair-accessible restaurant ### More - 1 building - 5 floors - Art Deco architecture - Built in 2019 - Fireplace in lobby - Smoking not allowed ## Room amenities ### Bedroom - Blackout drapes - Hypo-allergenic bedding - Premium bedding ### Bathroom - Hair dryer - Heated bathroom floor - Rainfall showerhead - Shampoo - Shower - Slippers - Soap - Toilet paper - Toothbrush and toothpaste (on request) - Towels provided ### Entertainment - Cable/satellite channels ### Food and drink - Champagne service - Coffee/tea maker - Electric kettle - Limited room service - Minibar - Restaurant dining guides - Tea bags/instant coffee ### More - Heated floor - Heating - Phone - Safe ## Policies ### Check-in Check-in start time: 3:00 PM; Check-in end time: 9:30 PM Late check-in subject to availability Minimum check-in age: 18 ### Check-out Check-out before 11 AM Late check-out subject to availability A late check-out fee will be charged ### Special check-in instructions The front desk is open daily from 7:30 AM - 10:00 PM Front desk staffed during limited hours If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation For any questions, please contact the property using the information on the booking confirmation Zermatt is in a car-free zone and can be reached only by train. ### Access methods Front desk (limited hours) ### Pets Pets allowed for an extra charge of CHF 15 per pet, per day Service animals are welcome, and are exempt from fees Food and water bowls are available ### Children and extra beds Children are welcome Children up to the age of 6 years can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are not available ### Property payment types ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age. We have included all charges provided to us by the property. ### Optional extras - Fee for cooked-to-order breakfast: approximately CHF 15 to 30 per person - Pet fee: CHF 15 per pet, per day - Service animals are exempt from fees - Late check-out is available for a fee (subject to availability) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards and cash Cashless transactions are available Safety features at this property include a fire extinguisher, a smoke detector, and a security system This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property ### We should mention This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly) ### National rating Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars. ### Property is also known as Admiral Hotel Zermatt Admiral Zermatt Admiral Hotel Mama Zermatt Hotel ZERMAMA Zermatt Hotel Hotel ZERMAMA Zermatt Zermatt Hotel ZERMAMA Zermatt Hotel Zermatt ## Frequently asked questions ### Is Hotel ZERMAMA Zermatt pet-friendly? > Yes, pets are allowed at this property. There's a fee of CHF 15 per pet, per day. Service animals are exempt from fees. ### How much does it cost to stay at Hotel ZERMAMA Zermatt? > As of Nov 22, 2025, prices found for a 1-night stay for 2 adults at Hotel ZERMAMA Zermatt on Nov 23, 2025 start from CA $479.49, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.ca/Zermatt-Hotels-Hotel-ZERMAMA-Zermatt.h1322100.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### How much is parking? > Hotel ZERMAMA Zermatt doesn't offer parking. ### What time is check-in at Hotel ZERMAMA Zermatt? > Check-in start time: 3:00 PM; Check-in end time: 9:30 PM. Late check-in is available during limited hours. ### What time is check-out at Hotel ZERMAMA Zermatt? > Check-out is at 11 AM. Late check-out is available for a fee (subject to availability). ### Where is Hotel ZERMAMA Zermatt located? > Located in the heart of Zermatt, this hotel is 0.7 mi (1.1 km) from Zermatt-Furi Gondola. Zermatt Gornergratbahn Station is 5 minutes by foot and Zermatt (QZB-Zermatt Train Station) is 6 minutes. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Hotel ZERMAMA Zermatt Reviews 9.6 ### Exceptional All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) 10 - Excellent 156 8 - Good 31 6 - Okay 6 4 - Poor 1 2 - Terrible 1 ### 9.6/10 Cleanliness ### 9.8/10 Staff & service ### 9.6/10 Amenities ### 9.4/10 Property conditions & facilities ### 9.6/10 Eco-friendliness ### 10/10 Excellent #### Pamela Aug 26, 2025 Liked: Amenities Amazing views and excellent customer service. Rooms were very nice. ##### Pamela Stayed 1 night in Aug 2025 ### 10/10 Excellent #### Juanita Jul 21, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Will stay here every time I am in Zermatt. ##### Juanita Stayed 1 night in Jul 2025 ### 10/10 Excellent #### stephen Sep 6, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The hotel had great lighting. It had great robes for the cold weather ##### stephen Stayed 1 night in Sep 2025 ### 10/10 Excellent #### YOSHIFUMI Aug 17, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities It's close to the station and the Japanese Bridge, and you can see the Matterhorn from your room. ##### YOSHIFUMI Stayed 1 night in Aug 2025 ### 10/10 Excellent #### Tama Oct 1, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Zermama was a highlight of our trip to Switzerland. The entire staff was wonderful and attentive. Our room had an unbelievable view of the Matterhorn. We happily donned the fake fur coats to sit on our balcony and enjoy coffee in the morning as Zermatt came alive. We ate in the restaurant and found the food to be excellent. Transportation was provided to and from the train station (thank you to our driver!), which is walkable but we did not want to manage suitcases for that distance. The front desk staff were informative and we especially enjoyed meeting the little dog who spends his days in the office. We hope to visit again and highly recommend ZerMama ##### Tama Stayed 2 nights in Sep 2025 ### 10/10 Excellent #### Mary Sep 7, 2025 Liked: Cleanliness, staff & service Room is very small! Small space to walk around the bed ##### Mary Stayed 1 night in Sep 2025 ### 10/10 Excellent #### Dionne Aug 13, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I had a wonderful stay at Zermama! In all my travels, I’ve never chosen to dine at a hotel for my entire stay but the food here was so delicious, I couldn’t resist. The gentleman at the front desk was very helpful and welcoming, and the gentleman assisting during breakfast was exceptionally kind. I also enjoyed celebrating my honeymoon at your hote it made the experience even more special. I will definitely be back! ##### Dionne Stayed 2 nights in Aug 2025 ### 10/10 Excellent #### Bruce Jul 7, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities My wife and I loved this hotel and would stay here again in a heartbeat! Beautiful room, incredible amenities, beautiful balcony overlooking the river, which was great to hear at night through the open door. We look forward to coming back. ##### Bruce Stayed 1 night in Jun 2025 ### 10/10 Excellent #### Robert Jun 16, 2025 Liked: Cleanliness, staff & service, property conditions & facilities New and modern hip hotel ##### Robert Stayed 2 nights in Jun 2025 ### 10/10 Excellent #### Jitrada May 26, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Amazing! Amazing stay, and view from the balcony. Food are brilliant, fondue with the view is a must! ![](https://a.travel-assets.com/ugc/hotel-reviews/ecb7c0cc-6357-47ff-aef0-cb5d52f52181-1748275927304.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/b1c6d3a7-0f54-4795-b68a-839444937a55-1748275926471.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Jitrada Stayed 1 night in May 2025 ### 10/10 Excellent #### Rebecca Jun 10, 2025 Liked: Cleanliness, amenities, property conditions & facilities We LOVED Hotel Zermama! The worst part of our stay was that we were only there for one night. It was clean, the staff was friendly, it was a great location, and they even provided free transportation to the train station in the morning. I would stay there again in a heartbeat. ##### Rebecca Stayed 1 night in May 2025 ### 10/10 Excellent #### Hermanto Jun 5, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Our second visit to Hotel Zermama and it is still an amazing hotel. Staffs were friendly and very helpful. We were extremely pleased as they have upgraded us to a suite room. We will definitely return to Hotel Zermama when we visit Zermatt again. ##### Hermanto Stayed 2 nights in Jun 2025 ### 10/10 Excellent #### Ann Sep 10, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities We had a great stay here. The staff was courteous and professional. The room was very stylish and cozy. A bit of a squeeze trying to open two large check in suitcases, but overall a great room. The rainfall shower head was fantastic and the hairdryer is actually strong unlike other hotels. There is no AC, but you can crack open the main windows to let in the crisp mountain air. We didn’t know until the end of our stay, but there is a hotel shuttle to and from the train station. There is a phone kiosk near the pretzel shop at the train station where you can call the hotel for a complimentary pick up. Great views of the Matterhorn and located across the street from the Sunnega funicular where you can ride up to the top for a nice hike around the five lakes. We’d stay here again! ##### Ann Stayed 2 nights in Sep 2025 ### 10/10 Excellent #### William Jan 6, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great location, beautiful views. ##### William Stayed 1 night in Jan 2025 ### 10/10 Excellent #### Jennifer May 16, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Beautiful hotel, very cute room. Front desk walked me up to my room and showed me around. Attached restaurant was open late and had good food. Had a wonderful experience. ##### Jennifer Stayed 1 night in May 2025 ### 10/10 Excellent #### Ricardo Aug 30, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excelent stay, great staff. ##### Ricardo Stayed 2 nights in Aug 2024 ### 10/10 Excellent #### Dr. Ken May 7, 2025 Fantastic experience. Great location, new and clean, great vibe in the bar and outdoor patio. Bistro dining interesting varied menu and nicely prepared with good wine selections. Staff was 110% incredible from train station pickup, bar staff, and GM. Highly recommended as a frequent traveler. ##### Dr. Ken Stayed 2 nights in May 2025 ### 10/10 Excellent #### Chereen Nov 1, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Beautiful hotel! It was an easy walk from the train stop in Zermatt, and we loved its proximity to shops and restaurants. The staff was very friendly and helpful and gave us great tips for local spots to check out. ##### Chereen Stayed 1 night in Oct 2024 ### 10/10 Excellent #### Berna Sep 6, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Friendly staff- great location ##### Berna Stayed 1 night in Aug 2023 ### 10/10 Excellent #### faiza Nov 7, 2024 Liked: Cleanliness, staff & service, property conditions & facilities I loved the hotels proximity to all restaurants and activities. Everyone was amazing. The hotel accommodations were top notch and the restaurant most specifically the Thai soup was phenomenal. ##### faiza Stayed 1 night in Nov 2024 ### 10/10 Excellent #### Mary Apr 26, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities What an amazing crew! A gentleman picked me up, both woman at the front desk were amazingly kind and helpful. Monica was a breath of fresh air and was a gem of a human. Thank you for bringing my Matterhorn experience to the fullest! ##### Mary Stayed 2 nights in Apr 2025 ### 8/10 Good #### Marcos G. May 4, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great place. It does not have an AC but you can leave the window open and it gets chilly. ##### Marcos G. Stayed 1 night in May 2025 ### 10/10 Excellent #### David May 7, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Cozy, modern lodge with friendly, helpful staff. I loved this hotel! ##### David Stayed 4 nights in May 2024 ### 2/10 Terrible #### Verified traveller Jul 13, 2025 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Charged for something we didn’t break. There was a broken chair on the patio and I assumed they knew about it since it was broken when we arrived. Noticed it the first time we sat on it. The hotel had the nerve to charge me over $80 for it. We booked 2 suites for our stay and ate numerous meals/drinks at the hotel. They did not treat us right. ##### Verified traveller Stayed 2 nights in Jun 2025 ### 10/10 Excellent #### Diane Oct 21, 2024 Liked: Amenities Location is great. 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