Zell Vacation Packages

The overall experience has been very good. The room was fairly small compared to hotels in North America but I guess that is understandable given real estate value in Switzerland. However, I would definitely recommend the hotel.

Large room, great location and service, enjoyed my stay there.

Very clean large room for Lucerne. The bathroom was massive and very clean. The hotel overall almost feels like you are staying at a 5 star hotel. The staff was very friendly and helpful and about a 5 minute walk to the lake.

I gave 4 stars because there was no air conditioner instead an electric fan that only allowed us to press to #2. 3 was not working. Also, we could hear the cars, sirens, helicopter & tram. We were at the 4th floor & had a nice view, but when we opened the windows to feel cool, the noise was even louder. The next night was the same, hence I had to take Benadryl and put the earplugs they provided, which helped. Otherwise, the hotel was strategically located, within the old town, where there are lots of restaurants, it iswell maintained, very clean, and the receptionists were professional, helpful, attentive, and friendly. It is a few steps away from the bus and train station.