Zamas Vacation Packages

Stuff was fabulous, room were decent, overall we had a good time. Recommend

Staff was courteous for the most part, but once of the 4 days they just didn't clean my room. Another instance the sheet they did put on the bed had a big stain on it.

Due to the ice freezes that were expected in our home town, we had to make different travel arrangements. I booked it through Expedia and contacted the hotel several days ahead of time to try to change the date of our stay to the next week. Expedia even tried contacting them to see if they would change it. They could’ve easily switched it to another day. We weren’t even asking for our money back just change the date. A business that cares so little about guest satisfaction doesn’t need business apparently. There are plenty of great places to stay in San Juan. I’d look at others.

The entire staff was welcoming and friendly. Throughout the common areas they had soothing aroma therapy. The room was large and well decorated, lighting was very adjustable, bed was incredibly comfortable and the rainfall shower was fantastic. The 2nd floor heated pool near the bar is a nice plus, as are the chairs, towels, and drink service at the beach. We also visited the rooftop restaurant which was a bit pricy but had a good vibe and tasty food. Did I mention it's also right on the beach? Definitely would visit again.