6/10 – Acceptable
Ian, Woodfieldside
Voyage en famille
1 févr. 2026
Points forts : Propreté, état et installations de l’hébergement
Points faibles : Commodités
The room was clean and comfy the only complaint i have was the temperature of the radiators being lukewarm, not suitable for the cold climate, there was a electric fan but it took all day to warm the room .
Some staff were courteous some just ignore you.
The amenities were not good, it had a restaurant on the ground floor open to anyone .
The food was amazing and reasonably priced.
However the hotel ran the reception from the restaurant counter so you ordered , paid for food and drinks from this one small counter which was no always manned due to the waitresses cooking , serving and cleaning all at the same time .
On leaving we asked could we stay until 10.30am due to our pick up was not untill 11am and was told yes to 10.30am but not 11am .
Whilst we were grateful we had this extra 30mins there was no where to wait inside because the hotel doesn’t having a reception area / lounge . We stood just inside the door so we could stay warm . Hotel staff ignored us never offered us a seat in the restaurant until we were due to go . If you book this hotel make sure you're pick up to the airport is an early one because there is no hotel waiting area .!! Would i go back to Zakopane yes ! Would i return to The Willa Amicus No !
Ian
Séjour de 5 nuits en janvier 2026