[See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) Aparthotel # Residence Park Slopeside fun with restaurant and bar/lounge ![Terrace/patio](https://images.trvl-media.com/lodging/17000000/16430000/16425400/16425323/21d577c8.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Garden](https://images.trvl-media.com/lodging/17000000/16430000/16425400/16425323/8d05c6bd.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Property entrance](https://images.trvl-media.com/lodging/17000000/16430000/16425400/16425323/bb44314b.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Deluxe Apartment, Kitchen, Ground Floor | In-room dining](https://images.trvl-media.com/lodging/17000000/16430000/16425400/16425323/d3330cc9.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Duplex, 1 Bedroom, Kitchenette, Ground Floor | View from room](https://images.trvl-media.com/lodging/17000000/16430000/16425400/16425323/ee364e06.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Prices - Location - Amenities - Policies Located close to Strossmayer Promenade and Zagreb Funicular, Residence Park provides a free daily manager's reception, an art gallery on site, and designer stores on site. Skiers and snowboarders can spend time on the slopes at this aparthotel offering ski-in/ski-out access, a free ski shuttle, and downhill skiing. The on-site restaurant, Dezman Bar, offers breakfast and brunch. Free in-room WiFi is available to all guests, along with a coffee shop/cafe and a garden. 7.0 Good ## Popular amenities - Bar - 24/7 front desk - Parking available - Outdoor space - Kitchen - Air conditioning ## Room options ### Check availability for these dates Tonight [Oct. 20 - Oct. 21](https://www.expedia.ca/Hotel-Search?startDate=2025-10-20&endDate=2025-10-21&selected=16425323&PinnedHotelID=16425323&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-20&endDate=2025-10-21&selected=16425323&PinnedHotelID=16425323&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Oct. 21 - Oct. 22](https://www.expedia.ca/Hotel-Search?startDate=2025-10-21&endDate=2025-10-22&selected=16425323&PinnedHotelID=16425323&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-21&endDate=2025-10-22&selected=16425323&PinnedHotelID=16425323&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Oct. 24 - Oct. 26](https://www.expedia.ca/Hotel-Search?startDate=2025-10-24&endDate=2025-10-26&selected=16425323&PinnedHotelID=16425323&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-24&endDate=2025-10-26&selected=16425323&PinnedHotelID=16425323&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Oct. 31 - Nov. 2](https://www.expedia.ca/Hotel-Search?startDate=2025-10-31&endDate=2025-11-02&selected=16425323&PinnedHotelID=16425323&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-31&endDate=2025-11-02&selected=16425323&PinnedHotelID=16425323&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 2 beds 3+ beds Showing 2 of 2 rooms ![Duplex, 1 Bedroom, Kitchenette, Ground Floor](https://images.trvl-media.com/lodging/17000000/16430000/16425400/16425323/7aeb2f84.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Duplex, 1 Bedroom, Kitchenette, Ground Floor ### Highlights Patio Yard Separate dining area Soundproofed Individually furnished Individually decorated Air conditioning Heating - 377 sq ft - 1 bedroom - Sleeps 4 - 2 Twin Beds and 1 Double Sofa Bed OR 1 Double Bed and 1 Double Sofa Bed ![Deluxe Apartment, Kitchen, Ground Floor | Living area](https://images.trvl-media.com/lodging/17000000/16430000/16425400/16425323/7cf5841c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Apartment, Kitchen, Ground Floor ### Highlights Patio Yard Separate dining area Soundproofed Individually furnished Individually decorated Air conditioning Heating - 560 sq ft - 1 bedroom - Resort view - Sleeps 4 - 2 Twin Beds and 1 Double Sofa Bed OR 1 Double Bed and 1 Double Sofa Bed ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FZagreb-Hotels-Residence-Park.h16425323.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FZagreb-Hotels-Residence-Park.h16425323.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C45.81440%2C15.96970&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=CuxDUe-9xAoxENcS9Sl0HxSl7yg=) Dežmanova 5, Zagreb, 10000 #### What's nearby - Museum of Broken Relationships - 3 min walk - 0.3 km - St. Mark's Church - 5 min walk - 0.5 km - Ban Jelacic Square - 6 min walk - 0.6 km - Zagreb City Museum - 7 min walk - 0.6 km - Zagreb Cathedral - 10 min walk - 0.9 km #### Getting around - Zagreb Central Station - 20 min walk - Zagreb Airport (ZAG) - 29 min drive #### Restaurants - ‪Swanky Mint Hostel & Bar - ‬4 min walk - ‪Britanac 2 - ‬4 min walk - ‪Submarine BBQ - ‬4 min walk - ‪Ziggy's Coffee - Centar - ‬2 min walk - ‪Stari Fijaker - ‬3 min walk ## About this property ### Residence Park Slopeside fun with restaurant and bar/lounge Ski into Residence Park, where you can enjoy a drink at the bar/lounge, have a meal at the restaurant, and take advantage of a complimentary reception and complimentary wired internet access. Each apartment provides free WiFi and free wired Internet, an LED TV with satellite channels, and a kitchen with a refrigerator, a stovetop, and a microwave. Conveniences include 7 bathrooms and a sofa bed, and guests will appreciate thoughtful touches like a pillow menu and bathrobes. Housekeeping is available on request. Residence Park offers 7 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and coffee/tea makers. Rooms open to patios. These individually decorated and furnished accommodations include double sofa beds and desks. Select Comfort beds feature down comforters and premium bedding. A pillow menu is available. Accommodations at this 4-star aparthotel have kitchens with refrigerators, stovetops, microwaves, and separate dining areas. Bathrooms include showers with rainfall showerheads, bathrobes, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. LED televisions come with premium satellite channels. Additionally, rooms include portable fans and blackout drapes/curtains. Housekeeping is offered on request and irons/ironing boards can be requested. Recreational amenities at the aparthotel include ski-in/ski-out access. The recreational activities listed below are available either on site or nearby; fees may apply. ## Similar properties ![Breakfast area](https://images.trvl-media.com/lodging/116000000/115570000/115566700/115566655/342bb2b4.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### B&B Cool Centre Zagreb Donji Grad - Free WiFi - Air conditioning - Soundproof rooms 8.8 Excellent 3 reviews CA $96 CA $139 total includes taxes & fees Oct 23 - Oct 24 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-23&endDate=2025-10-24&selected=115566655&PinnedHotelID=115566655&HadPinnedHotel=true®ionId=-1&adults=2) ![Family Apartment, 1 Bedroom (City Soul Apartment)](https://images.trvl-media.com/lodging/105000000/104200000/104192000/104191990/5df05dc8.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### City Soul Apartment Gornji Grad - Kitchen - Pet-friendly - Free WiFi - Air conditioning 8.4 Very good 7 reviews CA $121 CA $232 total includes taxes & fees Oct 24 - Oct 25 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-24&endDate=2025-10-25&selected=104191990&PinnedHotelID=104191990&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior detail](https://images.trvl-media.com/lodging/30000000/29920000/29919100/29919024/55c9e7ea.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Design Studios SVI-MI Donji Grad - Kitchen - Free WiFi - Air conditioning - Laundry 9.8 Exceptional 73 reviews CA $123 CA $145 total includes taxes & fees Oct 23 - Oct 24 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-23&endDate=2025-10-24&selected=29919024&PinnedHotelID=29919024&HadPinnedHotel=true®ionId=-1&adults=2) ![Apartment (Urban Nest Room) | Living room](https://images.trvl-media.com/lodging/115000000/114470000/114465400/114465325/864e08ac.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Urban Nest Apartment Donji Grad - Kitchen - Pet-friendly - Free WiFi - Outdoor space 2.0 1 review [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-03&endDate=2025-11-04&selected=114465325&PinnedHotelID=114465325&HadPinnedHotel=true®ionId=-1&adults=2) ![Basic Apartment | Private kitchen](https://images.trvl-media.com/lodging/111000000/110120000/110111100/110111085/64761910.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Apartment Svit Trešnjevka - sjever - Free WiFi 10 Exceptional 3 reviews CA $96 CA $115 total includes taxes & fees Oct 26 - Oct 27 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-26&endDate=2025-10-27&selected=110111085&PinnedHotelID=110111085&HadPinnedHotel=true®ionId=-1&adults=2) ![Apartment (One Bedroom apartment) | Living room](https://images.trvl-media.com/lodging/77000000/76190000/76183300/76183270/44fedf78.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Apartment Josip Stenjevec - Kitchen - Washer - Parking included - Free WiFi 10 Exceptional 1 review [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-03&endDate=2025-11-04&selected=76183270&PinnedHotelID=76183270&HadPinnedHotel=true®ionId=-1&adults=2) ![Bed sheets](https://images.trvl-media.com/lodging/31000000/30560000/30557000/30556930/dab81c2a.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Centar 2 Donji Grad - Kitchen - Microwave 7.2 Good 12 reviews CA $56 CA $70 total includes taxes & fees Oct 26 - Oct 27 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-26&endDate=2025-10-27&selected=30556930&PinnedHotelID=30556930&HadPinnedHotel=true®ionId=-1&adults=2) ![Lobby](https://images.trvl-media.com/lodging/2000000/1890000/1886600/1886511/a7e04719.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Best Western Airport Hotel Stella Novi Zagreb - Breakfast included - Spa - Parking included - Free WiFi 9.0 Wonderful 1,003 reviews CA $178 CA $207 total includes taxes & fees Nov 10 - Nov 11 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-10&endDate=2025-11-11&selected=1886511&PinnedHotelID=1886511&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Ski - Close to skiing - Cross-country skiing on site - Downhill skiing on site - Free ski shuttle - Ski area nearby - Ski equipment rentals - Ski lessons - Ski-in/ski-out access ### Internet - Available in the apartment: Free WiFi and wired internet - Available in some public areas: Free WiFi and wired internet ### Parking and transportation - Electric car charging station on site - Height restrictions apply for onsite parking - 24-hour airport drop-off shuttle at scheduled times and on request for a surcharge - Free ski shuttle - Self parking on site (EUR 60 per night; includes in/out privileges) - Onsite parking options include a garage ### Family friendly - Baby toys - Children stay free (see details) - Children's games - Children's toys - Free crib ### Restaurants on site - Dezman Bar - Papas American Bar - Velvet Caffe ### Kitchen - Coffee/tea maker - Cookware, dishware, and utensils - Electric kettle - Microwave - Refrigerator - Stovetop ### Dining - A bar/lounge - A coffee shop/cafe - A restaurant - Champagne service - Coffee and tea in common areas - Couples/private dining - Free daily manager's reception - Snack bar/deli ### Bedrooms - Bedroom - Double sofa bed - Down comforter - Pillow menu - Premium bedding - Select Comfort mattress ### Bathroom - 7 private bathrooms - Bathrobes - Free toiletries - Hair dryer - Rainfall showerhead - Shampoo - Shower - Soap - Toilet paper - Towels provided ### Living spaces - Living room - Separate dining area ### Entertainment - Art gallery - LED TV with premium satellite channels ### Outdoor areas - Garden - Patio - Yard ### Laundry - Coin laundry ### Work spaces - Laptop workspace ### Comfort - Air conditioning - Heating - Portable fan ### Pets - No pets allowed ### Suitability/Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - No elevator - Wheelchair accessible (may have limitations) - Smoking not allowed ### Services and conveniences - 24-hour front desk - Blackout drapes - Concierge services - Electrical adapters - Guidebooks - Housekeeping (on request) - Iron/ironing board on request - Local maps - Luggage storage - Proposal/romance packages - Restaurant dining guides - Safe - Safe at front desk - Tour and ticket assistance ### Location highlights - In a historical district - In the city center - Near a health/beauty spa - Near a metro station - Near a train station - Near a zoo ### Things to do - Cross-country skiing - Designer stores - Downhill skiing - Private wine tours - Ski equipment rentals - Ski lessons - Ski-in/ski-out access - Snowboarding - Wine tours - Winery release events - Bicycle rentals nearby - Casino nearby - Hiking/biking trails nearby - Hunting nearby - Mountain climbing nearby - Scooter/moped rentals nearby - Segway rentals/tours nearby - Skydiving nearby - Spelunking nearby - Winery tours nearby ### Safety features - Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector) - Smoke detector (host has indicated there is a smoke detector on the property) - First aid kit - Security system - Fire extinguisher ### General - 1 building - 7 units - Access via exterior corridors - Built in 2015 - Electric car charging station - Garden - Housekeeping (on request) - Individual decor - Individual furnishings - Soundproofing ## Policies ### Check-in Check-in start time: 3:00 PM; Check-in end time: 10:00 PM Early check-in subject to availability Late check-in subject to availability Express check-in available Minimum check-in age: 18 ### Check-out Check-out before 11:00 AM Express check-out available ### Special check-in instructions Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome 2 children, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are not available Free cribs are available on request at the property ### Property payment types ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A tax is imposed by the city: EUR 1.86 per person, per night for adults; EUR 0.93 per night for guests aged 12-17 years old. This tax does not apply to children under 12 years of age. We have included all charges provided to us by the property. ### Optional extras - Airport shuttle fee: EUR 200 per vehicle - Self parking fee: EUR 60 per night (in/out privileges) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed Guests must contact this property in advance to reserve cribs/infant beds and sofa beds This property accepts credit cards and cash Onsite parties or group events are strictly prohibited Long-term renters welcome Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip Host has indicated there is a smoke detector on the property Safety features at this property include a fire extinguisher, a security system, and a first aid kit This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room ### We should mention This property does not have elevators Only registered guests are allowed in the guestrooms Parking height restrictions apply ### Property is also known as Residence Park Apartments Apartment Zagreb Residence Park Apartments Zagreb Residence Park Residence Park Zagreb Residence Park Aparthotel Residence Park Aparthotel Zagreb ## Frequently asked questions ### Is Residence Park pet-friendly? > No, pets are not allowed at this property. ### How much is parking at Residence Park? > Self parking is available for EUR 60 per night. ### What time is check-in at Residence Park? > Check-in start time: 3:00 PM; Check-in end time: 10:00 PM. Late check-in is available during limited hours. ### What time is check-out at Residence Park? > Check-out is at 11:00 AM. ### Does Residence Park provide a shuttle to the airport? > Yes, there's a shuttle from the hotel to the airport that runs on request. A fee of EUR 200 per vehicle applies. ### Where is Residence Park located? > Located in the city center, this Gornji Grad aparthotel offers ski-in/ski-out access and is within a 10-minute walk of Strossmayer Promenade, Museum of Illusions Zagreb, and Zagreb Funicular. Museum of Broken Relationships and St. Mark's Church are also within 10 minutes. Zagreb Central Station is 20 minutes by foot and Zagreb (ZGC-Zagreb Central Train Station) is 20 minutes. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Residence Park Reviews 7.0 ### Good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) 10 - Excellent 6 8 - Good 6 6 - Okay 4 4 - Poor 3 2 - Terrible 3 ### 7.6/10 Cleanliness ### 7.0/10 Staff & service ### 8.0/10 Amenities ### 7.2/10 Property conditions & facilities ### 2/10 Terrible #### Tuncay Jul 18, 2020 ##### Tuncay Stayed 1 night in Jul 2020 ### 8/10 Good #### Verified traveller Sep 21, 2019 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Appartamento leggermente piccolo ma nell’insieme Gradevole lo consiglio. ##### Verified traveller Stayed 3 nights in Sep 2019 ### 10/10 Excellent #### Verified traveller May 15, 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Awesome experience! It was an amazing apartment! ##### Verified traveller Stayed 1 night in May 2019 ### 4/10 Poor #### Andrea Aug 5, 2018 Disliked: Cleanliness, property conditions & facilities, room comfort Room too small and poorly laid out. Fridge didn’t work Safe didn’t work A/C poor ##### Andrea Stayed 1 night in Jul 2018 ### 8/10 Good #### Ian Aug 5, 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### Ian Stayed 1 night in Jul 2018 ### 4/10 Poor #### Verified traveller Jul 19, 2018 Disliked: Staff & service #### Nice but no organization upon our arrival. We showed up and there was no one at reception. We tried to call and no answer. Thankfully the cleaning staff was around and were able to help locate a building manager. Cleaning staff gave us keys but we had to track down wifi code and code to outside gate. No one there to give instructions. If you know someone is checking in that day, you should probably have someone at reception. We arrived around 4pm which is not late. We tried to email prior to our arrival (about a day or so before) but we never got an email back. Decent rooms but the sheets on one bed had holes.....I hate that. Anyways, I found my VRBO experience in Croatia much better than this. ##### Verified traveller Stayed 1 night in Jul 2018 ### 8/10 Good #### Verified traveller Jun 5, 2018 Liked: Cleanliness, property conditions & facilities ##### Verified traveller Stayed 2 nights in Jun 2018 ### 6/10 Okay #### Verified traveller May 4, 2018 Liked: Cleanliness Disliked: Staff & service, room comfort #### Laut, könnten nicht schlafen Gäste nebenan sehr laut, jung, betrunken. Hatten Angst... Auswahl Gäste wie auch kommunizierte regeln in nachts Ruhe nötig... sehr hellhörig... ##### Verified traveller Stayed 2 nights in Apr 2018 ### 10/10 Excellent #### Mel, Melbourne Mar 11, 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great stay Loving the location, friendly staffs and great room ##### Mel Stayed 1 night in Mar 2018 ### 10/10 Excellent #### Verified traveller Dec 10, 2017 Liked: Staff & service, room comfort Für 2 Leute einfach spitze - Hotelbesitzer auch super :) ##### Verified traveller Stayed 1 night in Dec 2017 ### 10/10 Excellent #### Verified traveller Aug 24, 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort It is quite good place Nice apartment Gggoood 굿파이트먼트 ##### Verified traveller Stayed 2 nights in Aug 2017 ### 6/10 Okay #### Verified traveller Aug 15, 2017 We did not stay there as the management had a problem with the apartments. We were upgraded to main square residence ##### Verified traveller Stayed 3 nights in Aug 2017 ### 8/10 Good #### kouang-lon Aug 7, 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Duplex moderne très bel emplacement Duplex moderne, très bel emplacement. Propre sans plus. Il n'y a personne à la réception, il faut appeler un numéro et le réceptionniste arrive dans 30'. Il avait l'air dépassé car il devait gérer plusieurs appartements mais sympathique. ##### kouang-lon Stayed 2 nights in Jul 2017 ### 8/10 Good #### anonymous, UK Aug 2, 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Comfortable room I arrived at the hotel after 11pm, but due to some email communication in advance, the hotel staff was waiting for us to arrive and kindly helped us from various points of view. Room was clean and comfortable as long as the number of people are only two, by which it means I stayed with family (total 4) and the living room was fully occupied by the sofa bed, and it was a bid difficult to open my two suitcases. However, my two children were so happy that they could enjoy the first floor as their playing room and I also enjoyed staying with family anyway. ##### anonymous Stayed 3 nights in Jul 2017 ### 6/10 Okay #### K Jul 28, 2017 Liked: Room comfort Disliked: Staff & service ##### K Stayed 2 nights in Jul 2017 ### 4/10 Poor #### Verified traveller Jul 23, 2017 Disliked: Staff & service #### Beware- Bait and Switch. I had booked a room for 4 nights at the Residence Hotel and emailed to let them know I would be checking in late. They emailed me to tell me that I should go to MAIN SQUARE residence, another hotel. It was only after I checked in that they told me I would be staying there (at the Main Square) and not the room I booked on the website. They said the place I booked had water problems- why hadn't they told me this before? Frankly, it seemed to be a lie. This was a good location, but less good room, long 3 flight walk-up. Like a 3 star hotel with no cleaning service, and definitely not what was advertized.. Beware, this may be a Bait & Switch scam - They post this desirable room on the webpage and stick you with less good one. ##### Verified traveller Stayed 5 nights in Jul 2017 ### 6/10 Okay #### Pranay Jun 28, 2017 Liked: Staff & service #### GREAT LOCATION APARTMENT WA SMALL FOR A FAMILY OF 4, RECOMMENDED FOR 2 TO PERSONS ONLY. THERE WERE MOSUITOES IN THE ROOMS. TOM WAS VERY COOPERATIVE AND HELPFUL BUT TOLD THAT HE CANT DO ANYTHING REGARDING THE MUSQUITOES PROBLEM. ##### Pranay Stayed 4 nights in Jun 2017 ### 10/10 Excellent #### Elena, USA May 26, 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Perfect location - right in the Main Square! It was great and it would be hard for us to imagine a better location in Zagreb. The staff was friendly and helpful. We had a perfect stay! ##### Elena ### 2/10 Terrible #### Chiu May 22, 2017 Disliked: Staff & service #### Bad Experience Bad Experience with Residence Park, we made the booking on Dec 19/2016 and got the confirmation for our trips to Zagreb in May 15-17/2017, unfortunately when we arrived on May 15/2017 and want to check in, their staff told us they can't offer the rooms for us (we are group of 8 and booked 4 rooms) they send us to another Apartment to stay for one night and then ask us move out next day and find a hotel by ourselves for the day, after we negotiation with them; they find another apartment for 6 of us and the other 2 go to another Apartment. It wastes our time and ruins our entire schedule, we don't have enough time to explore Zagreb this beautiful city and then we have to go back home. Obviously they over booking , don't consider this apartment RESIDENCE APARTMENT ##### Chiu ### 2/10 Terrible #### yvonne May 19, 2017 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Worst stay ever! We never got into the apartment, they said there are issues on these apartments which our group had booked 4 apartments out of 7. We were only be advised when we arrived. The first thing they asked was when we booked these apartments. My good guess was overlooked and no rooms were aavailable.Then they moved us to aother apartments which have no air condition as well as under construction on the outer wall. After one night'stay we have to move again to another building which we had to walk up to 5th floor without elevator for another night...never happened before Luke this in my life, this was so upset and frustrating Which ruined our mood in traveling for three days in Zagreb.... ##### yvonne ### 10/10 Excellent #### Michael Apr 8, 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### Michael ### 8/10 Good #### kevin, portland Dec 6, 2016 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### hard to park Oh parking is harsh. Very hard to come by. Units are 2 story so heat distribution is unequal. To hot upstairs, too cold downstairs. Room was very clean. 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