Xoy Vacation Packages

This hotel has a fantastic location. Restaurants abound, La Plancha Park is at the end of the Gastronomic Street, Paseo Montejo is a block away with mansions, museums, restaurants, shop, and pedestrian Sundays. The staff is bilingual and couldn’t be nicer. The pool area is an oasis. I especially enjoyed it at sunset.

The rooms are immaculate. Alberto and Hector in the reception office were exceptionally helpful and welcoming. The whole entire staff for breakfast were outstanding. I can’t say enough. I am spellbound by the whole experience here. The topper was Raul the owner sitting down with us at breakfast and just making us feel like family. If you are planning a trip here to the beautiful city of Merida I would highly recommend that you consider staying here. I’m leaving today, but I wish I could stay. Thank you to the entire staff and thank you Raul for making us feel so welcome. It was a pleasure to be here.

Our experience at Hotel Cigno was simply exceptional. From the very first moment, every detail was handled with a level of warmth and care that truly sets this place apart. We would especially like to thank Bere, Jordi, Israel, Aaron, Moisés, as well as the impeccable teams in housekeeping, kitchen, maintenance, and the person who welcomed us so kindly upon our arrival. Hotel Cigno is not just a beautiful place—it is an experience. A space where hospitality feels genuine, where every gesture reflects dedication, and where you can truly disconnect and enjoy. We felt genuinely pampered—like being at home, but even better. We leave deeply grateful… and already looking forward to returning very soon.

Contemporary design. Well located. Friendly Staff.

Love staying here will stay here again