Title: Soul Spring Sanctuary - Latest Hotel Reviews, Deals & Photos 2026 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&selected=76704855&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Soul Spring Sanctuary Cuernavaca Soul Spring Sanctuary offers a peaceful retreat with two outdoor pools surrounded by gardens, plus spa treatments that help travelers fully unwind ## Photo gallery for Soul Spring Sanctuary Cuernavaca ![Outdoor pool - Soul Spring Sanctuary Cuernavaca (Xochitepec)](https://images.trvl-media.com/lodging/77000000/76710000/76704900/76704855/e2aa1ad0.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Spa - Soul Spring Sanctuary Cuernavaca (Xochitepec)](https://images.trvl-media.com/lodging/77000000/76710000/76704900/76704855/25c97e41.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Executive lounge - Soul Spring Sanctuary Cuernavaca (Xochitepec)](https://images.trvl-media.com/lodging/77000000/76710000/76704900/76704855/b1c1332a.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Living area - Soul Spring Sanctuary Cuernavaca (Xochitepec)](https://images.trvl-media.com/lodging/77000000/76710000/76704900/76704855/00a7a697.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Junior Room, 1 King Bed, Non Smoking, Overwater - Soul Spring Sanctuary Cuernavaca (Xochitepec)](https://images.trvl-media.com/lodging/77000000/76710000/76704900/76704855/98243c59.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Located near the WTC-Morelos Convention Center, this tranquil property features two outdoor pools with a poolside bar. Guests can relax in the garden, enjoy local cuisine at the restaurant, and indulge in spa services. Free WiFi is available throughout. VIP Access ## Reviews 8.6 Excellent ## Popular amenities - Pool - Spa - Pet friendly - Parking included - Free WiFi - Restaurant VIP Access ### Get more when you're a member - Save 15% or more on select VIP Access properties when you reach Silver tier or above - Experience top-rated quality and exceptional service - Get an in-stay perk at select properties, plus free room upgrades, early check-in, and late check-out when available [Learn more](https://www.expedia.ca/lp/b/vipaccess) ## Room options ### Check availability for these dates Tonight [Jan. 7 - Jan. 8](https://www.expedia.ca/Hotel-Search?startDate=2026-01-07&endDate=2026-01-08&selected=76704855&PinnedHotelID=76704855&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-07&endDate=2026-01-08&selected=76704855&PinnedHotelID=76704855&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Jan. 8 - Jan. 9](https://www.expedia.ca/Hotel-Search?startDate=2026-01-08&endDate=2026-01-09&selected=76704855&PinnedHotelID=76704855&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-08&endDate=2026-01-09&selected=76704855&PinnedHotelID=76704855&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Jan. 9 - Jan. 11](https://www.expedia.ca/Hotel-Search?startDate=2026-01-09&endDate=2026-01-11&selected=76704855&PinnedHotelID=76704855&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-09&endDate=2026-01-11&selected=76704855&PinnedHotelID=76704855&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Jan. 16 - Jan. 18](https://www.expedia.ca/Hotel-Search?startDate=2026-01-16&endDate=2026-01-18&selected=76704855&PinnedHotelID=76704855&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-16&endDate=2026-01-18&selected=76704855&PinnedHotelID=76704855&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 4 of 4 rooms ### View all photos for Master Suite ![Premium bedding, in-room safe, soundproofing, iron/ironing board](https://images.trvl-media.com/lodging/77000000/76710000/76704900/76704855/521eccd9.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Master Suite ### Highlights Balcony Soundproofed Heating Separate bedroom Premium bedding Private bathroom Champagne service Wardrobe or closet - 1 bedroom - Sleeps 3 - 1 King Bed ### View all photos for Junior Suite ![Premium bedding, in-room safe, soundproofing, iron/ironing board](https://images.trvl-media.com/lodging/77000000/76710000/76704900/76704855/a97468d8.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite ### Highlights Balcony Soundproofed Heating Premium bedding Private bathroom Champagne service Wardrobe or closet In-room safe - Sleeps 3 - 1 King Bed ### View all photos for Deluxe King Room ![Premium bedding, in-room safe, soundproofing, iron/ironing board](https://images.trvl-media.com/lodging/77000000/76710000/76704900/76704855/d2a42d6e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe King Room ### Highlights Balcony Soundproofed Heating Premium bedding Private bathroom Champagne service Wardrobe or closet In-room safe - Sleeps 3 - 1 King Bed ### View all photos for Deluxe Twin Room ![Premium bedding, in-room safe, soundproofing, iron/ironing board](https://images.trvl-media.com/lodging/77000000/76710000/76704900/76704855/99654837.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Twin Room ### Highlights Balcony Soundproofed Heating Premium bedding Private bathroom Champagne service Wardrobe or closet In-room safe - Sleeps 4 - 2 Double Beds ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FXochitepec-Hotels-Casa-Soul-Spring.h76704855.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FXochitepec-Hotels-Casa-Soul-Spring.h76704855.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C18.73755%2C-99.24859&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=63k4lPau4lmsi-ZkK-6hBA1hlgQ=) Avenida Club de Golf Santa Fe, Xochitepec, MOR, 62790 #### What's nearby - WTC-Morelos Convention Center \- 12 min walk \- 1.0 km - Ex Hacienda de Ixtoluca \- 3 min drive \- 2.3 km - Hacienda de Chiconcuac \- 7 min drive \- 9.1 km - Quinta Puerta de Agua \- 9 min drive \- 10.2 km - Tequesquitengo Lake \- 15 min drive \- 19.9 km #### Getting around - Benito Juarez International Airport (MEX) - 110 min drive #### Restaurants - ‪Santa Fe Social Golf Club Restaurant - ‬6 min walk - ‪Santa Fe Social Golf Club - ‬7 min walk - ‪Los Limones - ‬4 min drive - ‪Fonda Flores - ‬4 min drive - ‪El Corazon Tequilero - ‬4 min drive ## About this property ### Soul Spring Sanctuary Cuernavaca Hotel near WTC-Morelos Convention Center Located close to Hacienda de Chiconcuac and Quinta Puerta de Agua, Soul Spring Sanctuary Cuernavaca provides a poolside bar, a coffee shop/cafe, and a garden. Treat yourself to a massage or other spa services. In addition to a bar and a restaurant, guests can connect to free WiFi in public areas. You'll also enjoy perks such as: - An outdoor pool - Free self parking - Local cuisine breakfast (surcharge), a banquet hall, and smoke-free premises Room features All guestrooms at Soul Spring Sanctuary Cuernavaca include comforts such as premium bedding, as well as amenities like safes and sound-insulated walls. Other amenities include: - A personal chef and irons/ironing boards - Wardrobes/closets, balconies, and heating ## Similar properties ![Breakfast, lunch, dinner served; garden views](https://images.trvl-media.com/lodging/3000000/2210000/2206400/2206399/b8afe6c5.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Fiesta Americana Hacienda San Antonio el Puente Resort & Spa Xochitepec - Pool - Spa - Pet friendly - Parking included 9.0 Wonderful 1,000 reviews CA $184 CA $221 total includes taxes & fees Jan 8 - Jan 9 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-08&endDate=2026-01-09&selected=2206399&PinnedHotelID=2206399&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, open 8:00 AM to 8:00 PM, pool umbrellas, sun loungers](https://images.trvl-media.com/lodging/39000000/38400000/38398100/38398029/f7b36d47.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### El Laurel Hotel Boutique Xochitepec - Pool - Breakfast included - Parking included - Free WiFi 9.4 Exceptional 50 reviews CA $225 CA $269 total includes taxes & fees Jan 9 - Jan 10 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-09&endDate=2026-01-10&selected=38398029&PinnedHotelID=38398029&HadPinnedHotel=true®ionId=-1&adults=2) ![2 outdoor pools](https://images.trvl-media.com/lodging/71000000/70420000/70415200/70415134/b9bfc1ab.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Huayacán Cuernavaca Curamoria Collection Jiutepec - Pool - Parking included - Free WiFi - Restaurant 9.0 Wonderful 64 reviews CA $213 CA $256 total includes taxes & fees Jan 18 - Jan 19 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-18&endDate=2026-01-19&selected=70415134&PinnedHotelID=70415134&HadPinnedHotel=true®ionId=-1&adults=2) ![Poolside bar](https://images.trvl-media.com/lodging/2000000/1580000/1572400/1572377/aba21136.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hacienda San Gabriel de las Palmas Amacuzac - Pool - Spa - Parking included - Free WiFi 9.6 Exceptional 110 reviews CA $400 CA $493 total includes taxes & fees Jan 26 - Jan 27 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-26&endDate=2026-01-27&selected=1572377&PinnedHotelID=1572377&HadPinnedHotel=true®ionId=-1&adults=2) ![Bar (on property)](https://images.trvl-media.com/lodging/18000000/17780000/17771600/17771578/4a323f28.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Radisson Hotel Cuernavaca Crucero Tezoyuca - Pool - Spa - Kids pool - Parking included 8.6 Excellent 422 reviews CA $121 CA $145 total includes taxes & fees Jan 11 - Jan 12 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-11&endDate=2026-01-12&selected=17771578&PinnedHotelID=17771578&HadPinnedHotel=true®ionId=-1&adults=2) ![Aerial view](https://images.trvl-media.com/lodging/1000000/530000/527600/527598/a8f375a2.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Mision del Sol Resort and Spa - Adults only Jiutepec - Pool - Spa - Parking included - Free WiFi 8.6 Excellent 572 reviews CA $358 CA $464 total includes taxes & fees Jan 8 - Jan 9 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-08&endDate=2026-01-09&selected=527598&PinnedHotelID=527598&HadPinnedHotel=true®ionId=-1&adults=2) ![Garden](https://images.trvl-media.com/lodging/1000000/30000/20300/20292/f33e8b44.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Grand Fiesta Americana Sumiya Cuernavaca Jiutepec - Pool - Spa - Parking included - Free WiFi 8.8 Excellent 1,000 reviews CA $251 CA $301 total includes taxes & fees Jan 8 - Jan 9 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-08&endDate=2026-01-09&selected=20292&PinnedHotelID=20292&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/10000000/9540000/9530800/9530780/fa76e583.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Excelaris Grand Resort Conventions & Spa Jojutla - Pool - Spa - Pet friendly - Kids pool 8.6 Excellent 233 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-21&endDate=2026-01-22&selected=9530780&PinnedHotelID=9530780&HadPinnedHotel=true®ionId=-1&adults=2) ![Front of property](https://images.trvl-media.com/lodging/2000000/1550000/1540300/1540245/719c956b.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel & Spa Hacienda de Cortes Cuernavaca - Pool - Spa - Parking included - Free WiFi 9.2 Wonderful 338 reviews CA $259 CA $310 total includes taxes & fees Jan 13 - Jan 14 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-13&endDate=2026-01-14&selected=1540245&PinnedHotelID=1540245&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor spa tub](https://images.trvl-media.com/lodging/38000000/37780000/37779500/37779495/94344ef1.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### La Rinconada Santa Fe Xochitepec - Pool - Kitchen - Parking included - Free WiFi 7.0 Good 49 reviews CA $182 CA $218 total includes taxes & fees Jan 9 - Jan 10 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-09&endDate=2026-01-10&selected=37779495&PinnedHotelID=37779495&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Internet access - Available in some public areas: Free WiFi ### Parking and transportation - Free secured, uncovered self parking on site - Limited onsite self parking - Wheelchair-accessible parking available ### Food and drink - Daily local cuisine breakfast available 8:30 AM to 1:00 PM for a fee: MXN 300 to 500 for adults and MXN 200 to 500 for children - A bar/lounge - A coffee shop/cafe - A poolside bar - A restaurant - Couples/private dining - Hosted evening meal available daily for a fee of MXN 2; reservation required ### Things to do - Outdoor pool ### Family friendly - Outdoor pool - Soundproofed rooms ### Guest services - Change of towels on request - Housekeeping (daily) ### Outdoors - Garden ### Spa - Massage - Spa services ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - No elevator - Stair-free path to entrance - Well-lit path to entrance - Wheelchair accessible (may have limitations) - Wheelchair-accessible parking - Wheelchair-accessible pool - Wheelchair-accessible restaurant ### More - Banquet hall - Smoking not allowed ## Room amenities ### Bedroom - Premium bedding ### Bathroom - Shower - Towels provided ### Food and drink - Champagne service - Chef service ### More - Free local calls - Heating - Iron/ironing board - Phone - Safe - Soundproofed rooms ## Policies ### Check-in Check-in start time: 3:00 PM; Check-in end time: 10:00 PM Early check-in subject to availability Early check-in is available for a fee Late check-in subject to availability Minimum check-in age: 18 ### Check-out Check-out before noon Late check-out subject to availability A late check-out fee will be charged ### Special check-in instructions The front desk is open Monday - Sunday (8:00 AM - 4:00 AM) Guests will receive an email within 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets allowed for an extra charge of MXN 100 per pet, per night Service animals are welcome, and are exempt from fees Welcoming dogs and cats only 2 total (up to 350 lbs per pet) Pets cannot be left unattended ### Children and extra beds Children are welcome Rollaway/extra beds are not available Cribs (infant beds) are not available ### Property payment types ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - Deposit is payable by bank transfer and is due within 48 hours of booking the reservation. We have included all charges provided to us by the property. ### Optional extras - Fee for local cuisine breakfast: approximately MXN 300 to 500 for adults, and MXN 200 to 500 for children - Pet fee: MXN 100 per pet, per night - Service animals are exempt from fees - Early check-in is available for a fee (subject to availability) - Late check-out is available for a fee (subject to availability) - Hosted evening meal: MXN 2 The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards, and cash This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room ### We should mention This property does not have elevators Pool access available from 9:30 AM to 8:00 PM ### Property is also known as Casa Soul Spring Soul Spring Sanctuary Hotel Soul Spring Sanctuary Xochitepec Soul Spring Sanctuary Hotel Xochitepec ## Frequently asked questions ### Does Soul Spring Sanctuary Cuernavaca have a pool? ### How much does it cost to stay at Soul Spring Sanctuary Cuernavaca? ### Is Soul Spring Sanctuary Cuernavaca pet-friendly? ### How much is parking? ### What time is check-in at Soul Spring Sanctuary Cuernavaca? ### What time is check-out at Soul Spring Sanctuary Cuernavaca? ### Where is Soul Spring Sanctuary Cuernavaca located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Soul Spring Sanctuary Cuernavaca Reviews 8.6 ### Excellent All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 9.6 Cleanliness ### 8.4 Amenities ### 9.4 Staff & service ### 9.8 Eco-friendliness ### 9.2 Property conditions & facilities 10 - Excellent 24 8 - Good 7 6 - Okay 2 4 - Poor 3 2 - Terrible 2 ## Reviews ### 10/10 Excellent #### SOHEE Dec 29, 2022 Liked: Cleanliness, staff & service, property conditions & facilities Best hotel in this city. Our family got so much comfortable and peaceful experience in this hotel 👍 ##### SOHEE ### 10/10 Excellent #### Gil Mar 25, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Todo excelente ##### Gil Stayed 2 nights in Mar 2025 ### 10/10 Excellent #### Sussie Dec 26, 2025 Liked: Cleanliness, amenities, property conditions & facilities Nos encantó el hotel, todas las instalaciones están hermosas y muy bien cuidadas, las habitaciones amplias y limpias, la alberca divina, la comida excepcional, pero lo mejor de todo fue el servicio, todos son super amables y siempre están al pendiente tuyo. ![](https://a.travel-assets.com/ugc/hotel-reviews/aaad8a4d-4c30-4228-93d9-8c7b9f6f1b57-1766791599652.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/8d6ef822-c121-4d37-b7cf-9d0a03ff24ac-1766791599558.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/b39b5b2e-9392-4320-8ad4-d8fe88c327fd-1766791599828.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/956d761d-bc5b-471f-b8f0-99685c9cd9f0-1766791599208.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Sussie Stayed 3 nights in Dec 2025 ### 8/10 Good #### Holbein Nov 16, 2025 Liked: Cleanliness, amenities, property conditions & facilities Las habitaciones ##### Holbein Stayed 1 night in Nov 2025 ### 4/10 Poor #### Luis Nov 9, 2025 Disliked: Cleanliness, amenities, property conditions & facilities Nos quedamos sin agua El hotel es excesivamente caro para lo que ofrecen ##### Luis Stayed 1 night in Nov 2025 ### 10/10 Excellent #### Adolfo Oct 27, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities un 10 en todo ##### Adolfo Stayed 1 night in Oct 2025 ### 8/10 Good #### AMILCAR GONZALEZ Aug 29, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Mas personal. Hubo momentos que no hubo nadie durante mas de una hora ##### AMILCAR GONZALEZ Stayed 1 night in Aug 2025 ### 10/10 Excellent #### Erik Aug 24, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Muy bonito y tranquilo el lugar ##### Erik Stayed 1 night in Aug 2025 ### 10/10 Excellent #### Fernando Aug 23, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Una semana relajante Incómodo que no haya servicio después de las 6-7 de la noche, el mesero Kevin fatal, no está átono con el resto de los colaboradores que son súper amables. Lo mejor definitivamente fueron Jorge y Romina de las ceremonias del cacao y fuego, los masajes muy bien ![](https://a.travel-assets.com/ugc/hotel-reviews/6fbb46b8-d074-48c2-9229-47e3faece5e4-1755979026888.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/b0a0b284-c90f-4f6f-b99b-13515aae134d-1755979057876.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Fernando Stayed 2 nights in Aug 2025 ### 10/10 Excellent #### CAROLINA Aug 4, 2025 Liked: Cleanliness, amenities, property conditions & facilities Es un lugar para disfrutarse como destino. Todo está enfocado al wellbeing y wellness. La alimentación que ofrecen es cuidada, así como las actividades. El diseño es muy acogedor, minimalista y de buen gusto. El personal es sumamente amable y atento. ##### CAROLINA Stayed 1 night in Aug 2025 ### 4/10 Poor #### Abel May 4, 2025 Liked: Cleanliness, staff & service Disliked: Property conditions & facilities El aire acondicionado de la Suite que contratamos no funcionaba. Llegamos en la madrugada de una boda con una temperatura muy alta en el cuarto y no fue posible hacer funcionar la unidad de aire. Se le llamó a mantenimiento y no pudieron hacer funcionar el aire. Nos ofrecieron colocar unos ventiladores y no acepte. Solicitamos entonces un cambio de habitacion, el cual nos fué proporcionda. Al realiza el check-out solicite que se me remmbolse la diferencia de tarifa engtre la habitación que pague y la que recibí al final. ##### Abel Stayed 1 night in May 2025 ### 8/10 Good #### Gonzalo M Apr 6, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort El lugar es ESPECTACULAR nos sorprendieron gratamente con sus detalles y servicio. No le damos el excelente ya que el área del baño es muy obscura, las toallas sacan excesiva pelusa y la presión del agua es muy baja. Sin embargo desde luego regresaremos. ##### Gonzalo M Stayed 1 night in Apr 2025 ### 10/10 Excellent #### VERONICA Mar 21, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Es un Hotel, hermoso para tranquilizarse e ir en familia, lamentablemente en nuestra estancia habia muchas parejas de esas de 50-20 no muestras raras de cariño, parece hotel de paso, no una experiencia bonita cuando vas en familia. Ni modo. Creo que por lo escondido del lugar le gusta ir a las parejas así. ##### VERONICA Stayed 1 night in Mar 2025 ### 10/10 Excellent #### Victor Mar 10, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Muy coordiales Ambiente muy tranquilo para relajarse. ##### Victor Stayed 1 night in Mar 2025 ### 10/10 Excellent #### Laura Feb 23, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Espectacular. Todo ##### Laura Stayed 1 night in Feb 2025 ### 10/10 Excellent #### Rodrigo Jan 13, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Excelente servicio de las personas que trabajan ahi! En especial del GM ##### Rodrigo Stayed 1 night in Jan 2025 ### 8/10 Good #### Juan May 10, 2024 Liked: Cleanliness, amenities, property conditions & facilities Me gustó que las instalaciones están bonitas pero me parece caro para lo que es… la comida muy mala y dos veces tuvimos que pedir que mandaran personal a la alberca por que no había quien atendiera ##### Juan Stayed 2 nights in Apr 2024 ### 10/10 Excellent #### manuel Feb 18, 2024 Liked: Cleanliness, staff & service, property conditions & facilities Excelente servicio instalaciones y limpieza !!! Regresare sin duda ##### manuel Stayed 2 nights in Feb 2024 ### 8/10 Good #### Luz María Dec 29, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Muy recomendable, nos asignaron Una habitación lejana y sin TV de cable pero nos apoyaron y al siguiente día lo arreglaron. Muy atentos y serviciales. Su menú súper limitado ojalá le hicieran variaciones al menos anuales. ##### Luz María Stayed 3 nights in Dec 2023 ### 10/10 Excellent #### Luz María Dec 29, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Muy bien, es la 3a vez que los visitamos, la única sugerencia es modificar su carta es muy limitada y es la misma. La pasamos súper bien y muy recomendable ##### Luz María Stayed 4 nights in Dec 2023 ### 6/10 Okay #### David Islas Feb 7, 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Buen hotel, pero la comida no. Excelentes instalaciones y servicio, hotel pequeño (boutique). El foco de clientes del hotel es "health body", por lo tanto desafortunadamente el menú de comida no es tan amplio, y desafortunadamente nos tocó un platillo que estuvo en malas condiciones y se enfermó mi hija. ##### David Islas Stayed 2 nights in Feb 2023 ### 8/10 Good #### jose Sep 19, 2022 Liked: Cleanliness, staff & service, property conditions & facilities Excelente lugar Par estar en paz unos días, la alberca y la propiedad son muy bonitos Les falta promocionar más los servicios de bienestar, fuimos a este lugar al ver lo que aparecía en la página del hotel, pero al llegar realmente no dan información de los eventos y servicios a los huéspedes ##### jose Stayed 3 nights in Sep 2022 ### 10/10 Excellent #### CAROLINA Aug 4, 2025 ##### CAROLINA Stayed 1 night in Aug 2025 ### 10/10 Excellent #### Mara May 24, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### Mara Stayed 2 nights in May 2025 ### 10/10 Excellent #### FRANCISCO Apr 28, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### FRANCISCO Stayed 1 night in Apr 2025 ## Expedia's Latest Trends ### Hotels > [Grand Sirenis Riviera Maya Resort & Spa - 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