Xcalacoop Vacation Packages

We upgraded our room to ocean front with mini pool. The mini pool didn’t have jets (looked like they have jets but apparently it was not functioning at all). The room was clean and bed was comfortable. It needs minor maintenance, however. The cabinets were dusty, one of the cabinet doors didn’t have a knob, one of the taps was spraying water all over when you turn it on, so we can only use the other tap. The towels were worn out and had stains. The nespresso coffee cups were not complimentary (they charged $360 MXCN for 6), water was also not complimentary. Theu don’t even have milk available to use for coffee. We didn’t eat at the onsite restaurants, so I don’t know if the food is good. The beach area were the beach chairs where was always disorganized. Everything were all over the place. Nobody seemed to arrange them nicely. We didn’t go in the water, it didn’t look appealing. Beach was full of sargassum. The resort grounds is nice overall, surrounded with plants and trees. The staff are friendly and helpful.

Amazing staff, perfect room and location - But the staff were what made the stay excerllent.

EVERYTHING WAS PERFECT!!!! HIGHLY RECCOMEND THE LOCATION, FOOD, STAFF AND ROOMS WAS IDEAL. I WILL BE BACK :)

Having visited Tulum on multiple occasions, I can confidently state that Delek Hotel consistently stands out as a premier accommodation choice. The establishment is characterized by its exceptional tranquility and meticulous cleanliness, contributing to a serene and peaceful atmosphere. Highly recommend

My stay at Milam was great. Quiet and relaxing. The food and service is excellent. The staff was very accommodating. At one point I had misplaced my wallet and they went as far as checking the security cameras to see what I did with it when I finished my breakfast. They confirmed I put it in a certain pocket which helped me find it. I would definitely recommend this place.