4/10 – Médiocre
David M
Voyage en famille
29 juill. 2025
Points forts : Propreté, état et installations de l’hébergement
Points faibles : Service et personnel, commodités
Arrived after 10pm on a Friday (called ahead to let them know)...got to the room, and there were no sheets for the pull-out. Called and asked for sheets/pillows. After 45 minutes, called again and was told "My shift started at 11pm, so I didn't know." Last staff member forgot to send these, and forgot to pass along the task. Went to collect the items and was told there were no pillows "because we're booked". Rooms have a kitchenette, so I made breakfast Saturday...but while they provided soap, there was no sponge...so I used a paper towel, and figured the sponge would be resupplied by housekeeping. By mid-afternoon, they hadn't come by, so I checked the info sheet given at check-in, and saw that housekeeping is only "upon request". Would have been nice to have been told this verbally, as I'm really not interested in reading assignments from the place I'm paying for a relaxing weekend. Saturday morning, we realized there were only 2 bath towels for 4 people, so we called and requested additional towels...which also never came, so we had to get them ourselves later that afternoon. At that point, we were planning on hitting the beach...and noted the $50 charge for an umbrella and 2 chairs. I also noted they charge $45/hr for late checkout.
For $500/night at a beach hotel, housekeeping should be daily, I shouldn't need to retrieve sheets/towels myself, shouldn't be shorted pillows, and you shouldn't be charged extra for late checkout or for umbrellas and chairs.
David M
Séjour de 2 nuits en juillet 2025
