Willoughby Waterleys Vacation Packages

No one was there when I arrived, I waiting ten minutes then had to start calling out to get someone's attention. No lift and was put on upper floors. In actuality the hotel is not like it looks in the pictures. There is restaurant to the hotel you have to go out side and go to a restaurant next door. Not ideal.

Very helpful staff and so friendly. Found us a room with aircon -much appreciated during the heatwave. Room had everything you needed. Breakfast was reasonably priced and great.

The rooms were small but perfectly adequate. The rooms were not air conditioned and as we were there on one of the hottest weekends of the year the room was very hot overnight. Other than that, we enjoyed our stay.

A great return trip We will return

We travelled very far and when we arrived it was early for check-in however, although check-in was at 3pm we were told our room was not ready still and had to wait. The shower in the room wasn't working which no one told us about when we tried to change rooms this was not possible and we were told there is a bath to use this. The bath had no shower attachment making it very difficult to use and with 4 of us sharing this made washing very long. We were very disappointed that despite all these issues there was no gesture of goodwill.