West Point Vacation Packages

The staff was so rude, and didn’t even bother to help and when I even did get help it was like a bother to them so much and giving us such looks as if we aren’t people, I felt very judged within this hotel and did not like any of the staff, I didn’t even cause a problem, but I do love the room and where it’s located over all 3/5 stars

Overall this property was a good place to stay so we could spread out and have extra room for our trip. Communication was fine and checkin instructions were very detailed. I cannot give it 5 stars however. The shower curtain and shower were dirty. There were stains on the bed linens and the comforter as well as a hole in the comforter. The property also charges $5/day for parking which was not disclosed in the original price. The exterior of the property had a dog area and people did not clean up after their dog — this was also the area we were required to park.

The room itself (Carpenter suite) was very pretty, but lack of attention to details was apparent. Repairs were obvious and carelessly done (paint touch-ups, tile repair in shower, etc.) The bathroom door would not close… and three adults were sharing a room. The dresser drawers also would not remain closed (they were open upon arrival). The toilet ran every time it was flushed, but jiggling the handle solved the issue. The beds were super comfy! The valet was incredibly kind and gave us tips for the area.

Lovely set of converted Row houses with updated amenities and bathrooms but keeping the older charm of each unit. There are inside parlor rooms with porches as well as outside smaller rooms rumoured to be the place Edgar Allen Poe wrote the Raven. Lovely seating areas inside and outside in courtyards with fountains, greenery and complete safety. Anabelle the Cat owns the entire place and intermingled with guests of her choosing. Staff is welcoming and helpful. Restaurant is closed but hopes to open next year. Towels, Beds, pillows are high-end. Very nice experience. Parking is sparce out front but 30 minutes loading is plenty of time to check in, then move to a parking garage.

Helpful attentive friendly staff