West Little Havana Vacation Packages

Office manager is rude. She needs to retire. I asked to check if we could extend our stay before we checked in and she very rudely said,”do you know what a reservation is? It s the day you check in and the day you check out. I’m all full and have nothing available.” So I booked the extra 4 nights at another resort down the road. When I was checking out she asked if I was heading back home. I told her I was heading to the other resort I booked. She asks why I didn’t try to extend my stay. I told her I did and what she told me. She acted like she didn’t remember. She looks on the computer and tells me she can put me in a different room for those nights. I politely said no thanks I’ve already paid for the resort we were going to. I could keep going with some of the things that happened while there but I don’t have enough room to write it all. This was not the first time I had a problem with this lady. The first time I stayed there she was so rude I said I would never go back. The place I’ve been staying at was booked up so I figured I would give them another shot because they have nice rooms but I won’t be back anymore. She’s way too rude and nasty. Shouldn’t have someone like that running a resort and dealing with people cause she’s not friendly at all. After looking at reviews it looks like there’s a lot of people that feel like I do about her. Time for the owner to hire someone else!! Let me know when you do and I will come back, but until then I won’t be back.

Beautiful property. Clean and friendly staff

This was a great resort. It was cozy and scenic for our family. Enjoyed the pool, lazy river and private beach. The staff were great and very helpful with a mix-up once we arrived. They were understanding and accommodating with our family needs. I will definitely stay again!

Nice place and nice people, our complain was cleanliness. We found cockroaches in our room 3 days in a row.

Amazing location, great service from staff, and very well kept place. Will be coming back.