West Hills Vacation Packages

Clean room - hot shower -

Customer Service is outstanding

Loved the room! I found myself just looking out the window and on the balcony. With the right weather, I would have never left. It is a great spot and I’d love to go back!

Very clean hotel. A bit noisy from the corridor or next room. Otherwise perfect.

So this is a basic hotel in an expensive town. It wants to be special, but it isn’t. It is honestly a little weird. Here’s my story: Check in: mildly annoyed desk agent would not check me in, spouse name on reservation. Ugh. I booked Expedia so I didn’t think to add myself. So, we are at an impass. But no! There’s an answer! Just call here on your cell, and have her tell us it is ok for you to check in and add yourself to the reservation. Done. Fine. What was the point of that stupid exercise? But, I have permission. Great. Agent then makes a weird production of taking out latex gloves, snapping them on, TO TOUCH MY ID. Ok . Whatever. Hotel is like 1/2 a city block square. I ask: how do I get to my room? Reasonable question. I ask because I see on the way in there is parking all around the hotel. “It’s up the stairs or elevator to floor 2. Follow the signs.” As I walk 5 minutes, I realize I should have driven to the back of the hotel. One of the most bizarre passive aggressive check ins I’ve ever had. Shampoo is a soap bar. Weird Have to ask for hair conditioner (wife’s issue) Weird Breakfast was Ok, but not special. Breakfast area espresso machine was nice. I suspect this is a local event venue, and I’m not local. So Won’t return.