Ward Lake Tours and Activities

The only staff member I saw was ok. Property and grounds seems tattered and in need of maintenance. Shabby. Carpet felt old. Outdoor areas just need care. Room was large and clean. Bathroom was large and clean. Provided toiletries were very nice and felt luxurious. Parts of the interior were well designed and nicely decorated. Weird beeping all night like a smoke alarm needed a battery? Unsettling. No information in room with facility info like ice locations or times for restaurants. No answer from guest services after multiple attempts. Pool was very nice. Clean. Well maintained. Grounds around pool looked weathered and in need of care.

Staff and service was very good. But the building and room, facilities needs a lot of upgrades. Its a Hilton, but the building and rooms, carpet, bathroom felt like a 2 star hotel at best. The hotel has been around for a long time and needs an overall upgrade in every aspect.

Staff was great and very accommodating. We enjoyed our stay