Visan Vacation Packages

Lovely, comfortable stay! We were delighted to see a mini kitchen. It was nice to be able to have coffee and a light bite in the room! Delightful all around! Highly recommend!

Clean room, friendly staff, safe location, close to Cassis.

Very helpful staff, clean and a nice roof top restaurant with nice views

We stayed three nights over Easter at Capelongue, just one day after opening for the season—and unfortunately, it showed throughout. Check-in was poorly managed. We arrived at 12:30 with a pre-confirmed early check-in, yet no one could tell us when the room would be ready. We were sent to lunch (which was good), but even at 15:10 the room was still not available. When we pointed out that Expedia listed check-in from 15:00, we were told it was actually 16:00. We were eventually given the room shortly after, but the process felt disorganised. We booked a Deluxe Terrace but were given what seemed to be one of the smallest in that category, in the older part of the hotel. No seating area as shown in photos, visible dust, and a terrace next to the parking with a loud AC unit running constantly. It’s hard not to wonder whether booking via Expedia influenced the room allocation. Service lacked consistency: pool towels not cleared or set up properly, pool water not very clean, and empty glasses left around. Basic standards were missing. On the positive side, the food was good and restaurant service attentive, and the property is visually appealing. Overall, however, the experience fell short. Would return, but not at the start of the season.

This was a great location for our trip around Aix en Provence. Super friendly and helpful staff, we only communicated online and with the check in being so easy, we felt at home right away. My partner and I stayed for a weekend to travel to Marseille and local areas, we had a hire car so the parking availability was perfect. In the end we really appreciated the value of this stay and the quiet location where it was. The room was everything we needed for our weekend adventure, somewhere to relax and unwind after being out all day and with all the ameneties needed to be comfortable. I forgot my toiletry bag and realised when we were travelling back to Germany, but the staff were incredibly helpful in shipping it back to me! And although it was not valuable this saved me so much stress, I really appreciate everything they did!