Virginia Commonwealth University Tours and Activities

Very comfortable and spacious suite room and good central location.

Although our stay was pretty good overall there needs to be some adjustments to the pet policy’s. Before I get into that, we had to call front desk to take care of a bug problem in the room. They came right away which I can appreciate. Moving on to our two dogs that came alone with us. We booked this resort off the strength that we can bring our dogs. Mind you we stayed three nights. On our last night, we were headed back after going to the outlets for the day. I received a phone call from Sarah at the front desk saying we got a complaint about our dogs barking and we were going to be charged an extra fee for the noise. I told her I was headed back and would make sure they are not barking. We arrived back and decided to take the dogs out for a while. While we were out with our dogs (and not in the room) I got another call from Sarah saying we keep getting complaints about our dogs barking and they were charging us a fee. I was furious because we weren’t even there and my dogs was with us. My family and decided to cut the trip short and just leave to head home. We no longer felt comfortable there. That is a ridiculous policy to say you’re establishment is pet friendly but only if your dogs don’t bark….what sense does that make! I suggest this resort don’t put non-pet owners with pet owners in the same building. My advice to others don’t come here with your pets if they bark.