Valley Vacation Packages

Staff were great just need to do better check on cleaning but good stay there

A Beautifully Restored Historic Hotel in a Challenging Downtown Setting Pros - Stunning historic hotel beautifully renovated while preserving its 1920s character. - Impressive lobby and displays highlighting the building's history. - Friendly, professional staff. - Front desk quickly resolved a parking discrepancy and comped parking for the remainder of our stay. - Tastefully renovated room with microwave and fridge. - Comfortable bed. - Very good food and service at Shaughnessy's. - Sweet Praxis and Café Kubal are excellent breakfast options within walking distance. Cons - Ongoing construction made arrival confusing. - Valet podium was unattended when we arrived. - Parking can be difficult for first-time visitors; self-parking is in a garage across the street. - Room and bathroom were small by modern standards. - Downtown Syracuse has many vacant storefronts and visible homelessness that may make some guests uncomfortable, though we never felt threatened. - Eleven Waters was closed during our stay. Overall: The beautifully restored architecture, comfortable rooms, thoughtful amenities, and excellent staff make for a memorable stay. While the neighbourhood and parking situation present challenges, this remains one of the most distinctive places to stay in Syracuse. 4.5/5 stars. A beautifully restored historic hotel with excellent staff and character, somewhat offset by parking confusion, construction, and a downtown environment that may not appeal to everyone.

The property and the rooms were not thoroughly clean. When we entered the room, I smelled mildew. The curtains were dusty and old. The outside of the rooms and property were not thoroughly clean either. I stayed at this establishment because I attended a concert, went to the concert, came back, and there was no where to park! I had to double park and tell the hotel staff in order not to get towed! They knew and offered no alternative. Overall, terrible experience. I give this place two thumbs down. Don’t stay at this place!!