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4.4
Excellent
Rating 5 - Excellent. 55 out of 88 reviews
5 - Excellent 63%
Rating 4 - Good. 21 out of 88 reviews
4 - Good 24%
Rating 3 - Okay. 9 out of 88 reviews
3 - Okay 10%
Rating 2 - Poor. 2 out of 88 reviews
2 - Poor 2%
Rating 1 - Terrible. 1 out of 88 reviews
1 - Terrible 1%

4.7/5

Cleanliness

4.7/5

Staff & service

4.0/5

Amenities

4.5/5

Property conditions & facilities

4/5 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2020

3/5 Okay

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Beautiful resort but unaccomodating staff
The resort itself was beautiful. Great spot to unwind and relax. The customer service for such a high rated resort in ubud needs a lot of work, sadly not very accommodating and language was quite a barrier sadly. The Shuttle service to ubud needs to be more frequent rather then every 2-3hrs especially when he vehicle is just sitting their for hours on end and on check out we asked if at all possible they could please drop us off at 12 to centre ubud and they said no times of shuttle are 10 and around 2pm. Less star rated places in ubud and Bali surrounds have very accommodating staff and language was no barrier. The breakfast was not hygienic and food left out should be covered as flies land on the open air food with no cover. Rooms are very clean and the resort itself is beautiful.
Stayed 3 nights in Dec 2019

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very relaxed and enjoyable
Stayed 3 nights in Dec 2019

3/5 Okay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2019

4/5 Good

Liked: Cleanliness, staff & service
Stayed 4 nights in Jul 2019